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Processors
Desktop Processor Warranty Frequently Asked Questions
One of the most frequent requests we receive concerns warranty questions. Watch the Intel
Warranty Guide for Processors video for answers to the most frequently asked questions on
this subject.
The goal of this document is to help customers understand if they should contact Intel and
what information they will need to provide in order to help us determine if your processor is
eligible for an Intel provided warranty.
It is organized in sections so you can use the links below to jump down to the section of
interest.
How do I diagnose if my processor needs to be replaced?
What Intel® Processors are eligible for a warranty directly from Intel?
What do I need to provide when I contact Intel regarding my warranty exchange?
What happens after the warranty is approved?
What is an Intel engineering sample processor and is it eligible for a warranty?
How do I diagnose if my processor needs to be replaced?
Are there any processor diagnostic tools available?
The Intel® Processor Diagnostic Tool can help in determining if your processor is defective.
What should I do prior to contacting Intel regarding my warranty exchange?
1. Verify that the processor in your possession is a boxed processor with a 3-year
warranty - Guide to identifying current desktop processor and fan-heatsink markings
2. Perform the necessary troubleshooting steps to correctly identify the processor as the
failing part.
a. Try the processor in another system if possible.
b. Try a known good processor in your system that is compatible with your
desktop board if possible.
c. Try any applicable steps from our troubleshooting guide and record the
results since you may need to describe them later.
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What Intel® Processors are eligible for a warranty directly from Intel?
Intel® Processors fall into one of two categories - boxed or retail processors and Original
Equipment Manufacturer (OEM) or tray processors. Here is a brief question and answer that