Quick Reference

Intel Active Management Technology Quick Reference 15

Troubleshooting

I can ping the client system, but cannot connect using a

web browser

• Make sure you changed the client system’s default Administrator

password in the Intel AMT BIOS.

• Make sure you are using a valid user name and password.

• Make sure that you are connecting to the correct http interface (http,

not https) and the correct port (16992).

After the OS loads, I can't connect to the client system

If you have installed the correct base driver and are working in DHCP

mode, try to manually renew the DHCP lease.

The client system is not reachable over the network

If the OS is up, make sure that the DHCP/Static IP settings of Intel

AMT and the OS driver are compatible. For example, if the driver is

configured to DHCP and Intel AMT to use a static IP, then the Intel

AMT device is in effect isolated from the network.

If the link is followed by a padlock icon, the user account you are using

does not have rights to access this page. You must log in using an

account with sufficient rights.