Quick Start Guide

Intel Active Management with System Defense Feature

Quick Reference Guide 19

Troubleshooting

I can ping the client system, but cannot connect

using a web browser

• Make sure you changed the client system’s default

Intel Management Engine password in the BIOS.

• Make sure you are using a valid user name and password.

• Make sure that you are connecting to the correct http

interface (http, not https) and the correct port (16992).

After the operating system loads, I can't connect

to the client system

If you have installed the correct base driver and are working in

DHCP mode, try to manually renew the DHCP lease.

The client system is not reachable over the

network

If the operating system is up, make sure that the DHCP/Static

IP settings of Intel Management Engine and the operating

system driver are compatible. For example, if the driver is

configured to DHCP and Intel Management Engine to use a

static IP, then the Intel AMT device is in effect isolated from the

network.

If the link is followed by a padlock icon, the user account you

are using does not have rights to access this page. You must