User's Manual

44 Intel
®
Server Board S5000VSA User’s Guide
• Use only an authorized copy. Unauthorized copies often do not work.
• If you are running the software from a CD-ROM or DVD-ROM, try a different disk.
• Make sure the correct device drivers installed.
If the problems persist, contact the software vendor's customer service representative.
Problems with Application Software that Ran Correctly
Earlier
Problems that occur after the system hardware and software have been running correctly
sometimes indicate equipment failure. However, they can also be caused by file
corruption or changes to the software configuration.
Check the following:
• If you are running the software from a CD-ROM or DVD-ROM, try a different disk.
• Check your system for a virus infection.
• Uninstall and reinstall the software. Make sure all necessary files are installed.
• If the problems are intermittent, there may be a loose cable, dirt in the keyboard (if
keyboard input is incorrect), a marginal power supply, or other random component
failures.
• If you suspect that a transient voltage spike, power outage, or brownout might have
occurred, reload the software and try running it again. Symptoms of voltage spikes
include a flickering video display, unexpected system reboots, and the system not
responding to user commands.
Note: Random errors in data files: If you are getting random errors in your data files, they may
be getting corrupted by voltage spikes on your power line. If you are experiencing any of
the above symptoms that might indicate voltage spikes on the power line, you may want to
install a surge suppressor between the power outlet and the system power cord.
Devices are not Recognized under Device Manager
(Windows* Operating System)
The Windows* operating systems do not include all of the drivers for the Intel
®
chipsets,
onboard NICs, and other components. See “Additional Information and Software” for a
link to the current drivers and chipset files.
Hard Drive(s) are not Recognized
Check the following:
• Make sure the drive is not disabled in BIOS Setup.
• Make sure the drive is connected correctly and that is plugged into the power supply.