SEL Troubleshooting Guide

Manageability Engine (ME) Events System Event Log Troubleshooting Guide for Intel® S5500/S3420 Series Server Boards
92 Intel order number G74211-002 Revision 1.1
13.5.1 ME Firmware Health Event – Next Steps
In the following table Event Data 3 is only noted for specific errors.
If the issue continues to be persistent, provide the content of Event Data 3 to Intel support team for interpretation. Event Data 3 codes are in
general not documented, because their meaning only provides some clues, varies, and usually needs to be individually interpreted.
Table 90: ME Firmware Health Event Sensor – Next Steps
ED2
ED3
Description
Next Steps
00h
Recovery GPIO forced. Recovery Image loaded due to recovery MGPIO
pin asserted. Pin number is configurable in factory presets. Default
recovery pin is MGPIO1.
Deassert MGPIO1 and reset the Intel
®
ME.
01h
Image execution failed. Recovery Image or backup operational image
loaded because operational image is corrupted. This may be either
caused by flash device corruption or failed upgrade procedure.
Either the flash device must be replaced (if error is persistent) or the upgrade
procedure must be started again.
02h
Flash erase error. Error during flash erasure procedure.
The flash device must be replaced.
03h
Flash corrupted. Error while checking Flash consistency.
The Flash device must be replaced (if error is persistent).
04h
Internal error. Error during firmware execution – FW Watchdog Timeout.
Operational image needs to be updated to other version or hardware board repair
is needed (if error is persistent).
05h
BMC did not respond to cold reset request and Intel
®
ME rebooted the
platform.
Verify the Intel
®
Node Manager configuration.
06h-
FFh
Reserved.