Service Guide

Preface
x Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide
Specific Problems and Corrective Actions ............................................................................. 35
Power Light Does Not Light ........................................................................................... 36
No Characters Appear on Screen ................................................................................. 36
Characters Are Distorted or Incorrect ............................................................................ 37
System Cooling Fans Do Not Rotate Properly .............................................................. 37
CD-ROM Drive or DVD-ROM Drive Activity Light Does Not Light ................................ 38
Cannot Connect to a Server .......................................................................................... 38
Problems with Network .................................................................................................. 38
System Boots when Installing PCI Card ........................................................................ 39
Problems with Newly Installed Application Software .................................................... 39
Problems with Application Software that Ran Correctly Earlier .................................... 39
Devices are not Recognized under Device Manager (Microsoft Windows* Operating
System) ........................................................................................................... 40
Hard Drive(s) are not Recognized ................................................................................. 40
Bootable CD-ROM/DVD-ROM Disk Is Not Detected .................................................... 40
LED Information ............................................................................................................. 40
BIOS POST Beep Codes ............................................................................................... 40
Appendix A: Regulatory and Compliance Information ................................. 42
Product Regulatory Compliance ............................................................................................. 42
Product Safety Compliance ........................................................................................... 42
Product EMC Compliance – Class A Compliance ........................................................ 42
Certifications/Registrations/Declarations ...................................................................... 42
Product Regulatory Compliance Markings .................................................................... 43
Electromagnetic Compatibility Notices ................................................................................... 43
FCC (USA) ..................................................................................................................... 43
ICES-003 (Canada) ....................................................................................................... 44
Europe (CE Declaration of Conformity) ......................................................................... 44
VCCI (Japan) ................................................................................................................. 44
BSMI (Taiwan) ............................................................................................................... 45
RRL (Korea) ................................................................................................................... 45
Product Ecology Change (EU RoHS) ..................................................................................... 45
Product Ecology Change (CRoHS) ........................................................................................ 45
China Packaging Recycle Marks (or GB18455-2001) ........................................................... 48
CA Perchlorate Warning ......................................................................................................... 48
End-of-Life/Product Recycling ................................................................................................ 48
Appendix B: Getting Help ................................................................................ 49
Intel
®
Server Issue Report Form ..................................................................... 50