Service Guide

Troubleshooting
40 Intel® Server Board S5520HC, S5520HCT and S5500HCV Service Guide
Devices are not Recognized under Device Manager (Microsoft
Windows* Operating System)
The Microsoft Windows* operating systems do not include all of the drivers for the Intel
®
chipsets, on-board
NICs, and other components. See “Additional Information and Software” for a link to the current drivers and
chipset files.
Hard Drive(s) are not Recognized
Check the following:
1. Make sure the drive is not disabled in the BIOS Setup.
2. Make sure the drive is connected correctly and plugged into the power supply.
3. Make sure the drive is compatible. See “Additional Information and Software” for a link to the tested drives.
4. Make sure you have not exceeded the power budget for the server. See “Additional Information and
Software” for a link to software to check your power budget.
5. Verify your SAS or SATA drives are connected to the correct ports on the server board and the chassis
backplane.See your chassis documentation for details about backplane connections.
6. If using a RAID configuration with SAS or SATA drives, make sure the RAID card is installed correctly.
Bootable CD-ROM/DVD-ROM Disk Is Not Detected
Check the following:
 Make sure the BIOS is configured to allow the CD-ROM to be the first bootable device.
LED Information
The Intel
®
Server Board S5520HC/S5520HCT/S5500HCV includes LEDs that can aid in troubleshooting your
system. See “Intel
®
Light-Guided Diagnostics”.
BIOS POST Beep Codes
The following table lists the POST error beep codes. Prior to system video initialization, the BIOS uses these
beep codes to inform users of error conditions. Please note that not all error conditions are supported by the
BIOS beep codes.
Table 8. BIOS POST Error Beep Codes
Number of Beeps Reason for the Beeps and Action to Take
3 Memory error.
 Make sure the DDR3 memory DIMMs comply with the system
requirements.
 Make sure the DDR3 memory DIMMs were populated according to the
system requirements.
 Remove the DDR3 memory DIMMs and re-seat them.
 Replace the DDR3 Memory DIMMs with known good modules.
The Intel
®
Server Board S5520HC/S5520HCT/S5500HCV integrated Baseboard Management Controller
(BMC) provides the following additional beep codes: