Intel RAID Basic Troubleshooting Guide

Intel® RAID Basic Troubleshooting Guide Troubleshooting
Revision 2.0
11
Listed below are some basic troubleshooting scenarios and guidance. For more information
please refer to http://support.intel.com
.
4.1.1 If there is an issue, follow these steps before any other actions are taken:
- Do not reboot the system during a drive rebuild or if a drive is offline until the issue is
identified or all other troubleshooting efforts have been exhausted.
- Make sure a verified backup is available.
4.1.2 Retrieve the logs
If possible, retrive the RAID event Log, System Event Log, OS Event Log, and
Application Logs.
- If the operating system is functional:
 Retrieve the OS system event log (do not reboot the system).
o Under Windows, right click ‘My Computer’ and select ‘Manage’.
Double click ‘Event Viewer’ then right click ‘System’ and select ‘Save
log file as…’ to save the system event log. Select the default file type
(*.evt).
o Under Linux, go to a terminal, run ‘dmesg > /linuxos.log’ to save the
Linux OS log to /linuxos.log file
 Retrieve the RAID Log.
o Under OS or DOS, use the Intel
®
RAID Command Line Tool 2 Utility
to retrieve the RAID Controller NVRAM Log. Follow the utility release
notes instruction to get the RAID log files. For example: CmdTool2 -
AdpAlILog –aALL > saslog.txt
 Retrieve the Server Board System Event Log.
o Use the SEL Viewer application to view the event log. Do not reboot
the system to extract this log until all other options have been
exhausted.
- If the operating system has crashed or is hung:
 Reboot the system to DOS; use the Intel
®
RAID Command Line Tool 2
Utility to retrieve the RAID Controller NVRAM Log.
 Retrieve the Server Board System Event Log using the SEL Viewer
application.
4.1.3 Review the logs
- Review the RAID and system logs for configuration information.
- Review the log for errors and coordinate the time stamp with errors seen in other
logs.
 Review the RAID Controller NVRAM Log using the Intel
®
RAID Command
Line Tool 2 Utility.
 Review the Server Board System Event Log.
 Review the OS event log(s)
- Determine the failure error event. Common errors include: