Intel RAID Basic Troubleshooting Guide

Intel® RAID Basic Troubleshooting Guide Appendix A: PD Related RAID Event Annotation
Revision 2.0
19
Type
W=Warning, C=Critical, F=Fatal, D=Dead
Indication / possible causes
A) A specific physical drive failed.
B)
This is likely a hard drive issue.
C)
This is likely a cable connection / backplane / vibration issue.
D)
The messages might appear before the full background initialization is completed, or if
drives have errors.
E)
The specific virtual disk failed due to medium errors.
F)
If multiple hard drives are impacted, it's more likely a cable connection / backplane /
vibration issue. If single hard drive is impacted, it's more likely a hard drive issue.
G)
RAID firmware detected bad block (medium error) on specific Physical Drive and tried to
recover the block.
H)
Certain hard disk(s) drive(s) may have excessive bad blocks and may fail.
I)
Certain hard disk drive(s) already has (have) too many bad blocks and is(are) failed.
J)
The virtual drive for this RAID level was created previously but disabled now due to no
RAID key present or the RAID key doesn't support this RAID level.
K)
The physical drive firmware update failed.
L)
The specific physical drive reported a predictive failure caution through the SMART function.
Suggested actions
1) Verify if a hard drive firmware update is available, or if the hard drive needs to be replaced
due to medium error.
2)
Update the RAID controller firmware to the latest version.
3)
Check the cable, power connection, backplane, SATA/SAS port, and make sure the hard
drive is installed and connected correctly.
4)
If the problem still exists, get RAID log, contact Intel technical support for help.
5)
Fix the problem and then rebuild the array as soon as possible.
6)
Keep monitoring the specific Physical Drive and replace it if possible.
7)
Replace this hard disk drive(s) with known good drive(s).
8)
The hard disk drive(s) must be replaced with good one(s) immediately.
9)
Check to see if the hard disk drive is a qualified drive for the RAID controller.
10)
Check to see there is a hard disk drive firmware update available. May need to check the
firmware or update it with the drive connected to a controller in Non-RAID mode. .
11)
Install a correct RAID key to re-enable this RAID level.
12)
Check to use correct security key / password or to use proper settings for physical drive(s).