Intel RAID Basic Troubleshooting Guide

Intel® RAID Basic Troubleshooting Guide Table of Contents
Revision 2.0
iii
Table of Contents
1. Introduction ..........................................................................................................................7
1.1 Purpose of this Document ...............................................................................................7
2. Drive State Definition...........................................................................................................8
2.1 Physical Drive (PD) State ................................................................................................8
2.2 Virtual Disk (VD) State.....................................................................................................8
3. Tips and Tricks.....................................................................................................................9
3.1 Setup Tips........................................................................................................................9
3.2 Debug Tips ......................................................................................................................9
4. Troubleshooting.................................................................................................................10
4.1 Troubleshooting Guidance.............................................................................................10
4.1.1 If there is an issue, follow these steps before any other actions are taken: ..........11
4.1.2 Retrieve the logs....................................................................................................11
4.1.3 Review the logs .....................................................................................................11
4.1.4 Check for controller or system beep codes. ..........................................................12
4.1.5 Check for virtual drive status .................................................................................12
4.1.6 Requesting customer support................................................................................13
4.2 How to Replace a Physical Drive...................................................................................14
4.3 Questions and Answers.................................................................................................15
4.4 FAQ ...............................................................................................................................15
Appendix A: PD Related RAID Event Annotation ..................................................................18
Appendix B: VD Related RAID Event Annotation ..................................................................20
Appendix C: BBU Related RAID Event Annotation................................................................22
Appendix D: Reference Documents........................................................................................23