Intel RAID Basic Troubleshooting Guide

Intel® RAID Basic Troubleshooting Guide Introduction
Revision 2.0
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1. Introduction
1.1 Purpose of this Document
This troubleshooting guide is designed to provide information on basic troubleshooting for Intel
®
SAS/SATA RAID Controller related issues. It is designed for use by knowledgeable system
integrators and is not intended to address broader system related failures. This guide provides a
high level review of troubleshooting options that can be used to identify and resolve RAID
related problems or failures.
Note: Before attempting to diagnosis RAID failures or make any changes to the RAID
configuration, please verify that a complete and verified backup of critical data is available.
Verified data has been read from a backup and compared against the original data.
Note: When encountering a failed drive or drive offline issue, do not remove any hot-plug drives
from the system or shut the system down until you have verified the cause of the failure.
Contact Intel Customer Support if you have any questions.