SEL Troubleshooting Guide

Processor Subsystem
System Event Log Troubleshooting Guide for PCSD Platforms Based on Intel
®
Xeon
®
Processor E5 4600/2600/2400/1600/1400 Product Families
60 Intel order number G90620-003 Revision 1.2
Table 48: Processor Status Sensors – Next Steps
Event Trigger
Offset
Processor Status
Next Steps
0h
Internal error (IERR)
1. Cross test the processors.
2. Replace the processors depending on the results of the test.
1h
Thermal trip
This event normally only happens due to failures of the thermal solution:
1. Verify heatsink is properly attached and has thermal grease.
2. If the system has a heatsink fan, ensure the fan is spinning.
3. Check all system fans are operating properly.
4. Check that the air used to cool the system is within limits (typically
35°C).
2h
FRB1/BIST failure
1. Cross test the processors.
2. Replace the processors depending on the results of the test.
3h
FRB2/Hang in POST failure
4h
FRB3/Processor startup/initialization failure (CPU fails to
start)
5h
Configuration error (for DMI)
6h
SM BIOS uncorrectable CPU-complex error
7h
Processor presence detected
Informational Event
8h
Processor disabled
1. Cross test the processors.
2. Replace the processors depending on the results of the test.
9h
Terminator presence detected
6.2 Catastrophic Error Sensor
When the Catastrophic Error signal (CATERR#) stays asserted, it is a sign that something serious has gone wrong in the hardware.
The BMC monitors this signal and reports when it stays asserted.
Table 49: Catastrophic Error Sensor Typical Characteristics
Byte
Field
Description
11
Sensor Type
07h = Processor