Service and Support for Intel Server Products

Backed by a World-Class Warranty
Intel offers a 3-year limited warranty on its server building blocks.
Throughout the warranty period, Intel will repair, replace, or refund a
product that fails, depending on Intel’s standard warranty terms and
conditions.
2
For more information, refer to the warranty statement shipped
with your purchase, or visit: http://support.intel.com
Advanced Warranty Replacement
Intel® Premier and Associate Channel Partners can take advantage of
Intel’s Advanced Warranty Replacement (AWR) program, with express
replacement of in-warranty server components. You can request a
replacement in advance of shipping the defective part back to Intel.
1
Use
the AWR program to replenish on-hand spares inventory and offer your
customers competitive service for their entire warranty period.
AWR request checklist:
• Intel Channel Partner Program membership number
• Product serial number and part information
• Description of the problem
• Shipping address and contact information
2
To request an AWR, call Intel Customer Support at
[phone]
1
. For more information on the
AWR program, visit: http://support.intel.com
Product Change Notications (PCNs)
Intel gives you Product Change Notications (PCNs) in advance so you can
notify your customers as needed. This benet, unique to Intel, helps you
provide extended service and value.
10-Month End of Life (EOL) Notices
Your customers will be condent that you’re “in the know” with advanced
end of life (EOL) notices. To help you prepare for customer transitions,
Intel noties resellers at least 10 months prior to a change taking effect,
allowing you to make advance purchases for the products you need, while
preparing for the next generation of Intel® Server Products.
For more information on PCNs and 10-month EOL notices, visit:
http://intel.pcnalert.com/
Intel® Server Products: Quality You Can Trust
1
Visit www.intel.com/support/9089.htm for localized customer support phone numbers. Support after local normal business hours is offered in English only.
2
Shipping times are subject to restrictions based on replacement part availability and request cut-off times. Delivery times will vary due to customs clearance
and local shipping conditions.
Information in this document is provided in connection with Intel® products. No license, express or implied, by estoppel or otherwise, to any intellectual property
rights is granted by this document. Except as provided in Intel’s Terms and Conditions of Sale for such products, Intel assumes no liability whatsoever, and Intel
disclaims an express or implied warranty, relating to sale and/or use of Intel products including liability or warranties relating to tness for a particular purpose,
merchantability, or infringement of any patent, copyright or other intellectual property right. Intel products are not intended for use in medical, life saving, or life
sustaining applications. Intel may make changes to specication and product descriptions at any time, without notice. All products, dates, and gures specied are
preliminary based on current expectations, provided for planning purposes only, and are subject to change without notice. Availability in different channels may vary.
Intel and the Intel logo are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
*Other names and brands may be claimed as the property of others.
Copyright
©
2009 Intel Corporation. All rights reserved. 0609/EOH/MESH/PDF 322145-001US