Service Guide

Appendix D: Getting Help
114 Intel
®
Server System SC5650HCBRP Service Guide
Appendix D: Getting Help
World Wide Web
http://support.intel.com/support/motherboards/server/S5520HC/
If you encounter an issue with your server platform, please follow these steps to
obtain support on your product.
1. Get connected to our support web page for 24x7 support when you need it to get the
latest and most complete technical support information on all Intel Enterprise Server
and Storage Platforms. Information available at the support site includes:
{ Latest BIOS, firmware, drivers, and utilities
{ Product documentation, installation and quick start guides
{ Full product specifications, technical advisories and errata
{ Compatibility documentation for memory, hardware add-in cards, chassis
support matrix, and operating systems
{ Server and chassis accessory parts list for ordering upgrades or spare parts
{ A searchable knowledgebase to search for product information throughout the
support site
2. Send an email to Intel’s technical support center using the following online form if you
still cannot obtain a solution to your issue.
3. Lastly, you can contact an Intel support representative using one of the following
support phone numbers. Charges may apply. Intel customer support suggests filling
out the issue report form
to better service the issue.
Intel now offers Channel Program members around-the-clock 24x7 technical phone
support+ on Intel
®
server boards, server chassis, server RAID controller cards, and
Intel
®
Server Management.
Warranty Information
Connect to Intel's website to obtain warranty information.
+ Requires login to the reseller site to obtain the 24x7 Number.