User's Manual

18 I
GENUS Car Kit
User Guide
General
Cradle
Transceiver
Troubleshooting
Support for the TerreStar GENUS is available on the TerreStar website at www.TerreStar.com/support.
GENUS device displays
Searching for Satellite or
Satellite Not Found.
• Check that the RF cables from cradle to transceiver and transceiver to antenna
are securely fastened.
• Ensure that External Antenna is selected in the GENUS Windows Mobile User
Interface.
Cannot make or receive
satellite calls.
• Ensure that the GENUS is attached to the satellite.
• Ensure that the rooftop antenna has a clear view of the southern sky.
Cradle suction mount does
not attach to the windshield.
• Clean the suction mount and the windshield where the mount will be attached.
Cannot insert the GENUS
device into the cradle
• Check that the GENUS external antenna connection rubber cover has been
rotated to top of the GENUS before inserting the GENUS device into the cradle.
Transceiver’s
green LED is not on.
• Check that the DC power adapter is connected to the car’s cigarette lighter and
the red LED is illuminated.
• If not on, replace DC power adapter
fuse. Please use the spare fuse
included in the package.
• Check that the transceiver’s On/O switch is in the On position.
Call dropped and transceiver’s
red LED is on.
• Check that both cables between the transceiver and the antenna are securely
connected.