Model 8524/8525 User Guide
QUICK REFERENCE GUIDE TO FREQUENTLY-USED FEATURES These are the basic instructions for the most frequently-used telephone and voice mail features for Inter-Tel endpoints. For detailed information about these and other features, refer to the complete instructions in the appropriate user guide. PLACING AN INTERCOM CALL 1. Press START and dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone.
PLACING A CONFERENCE CALL 1. While on the first call, press FNC and dial 5 to place the call on hold 2. Place an intercom or outside call. Then press LINE and the flashing line number to place the call on hold. (If necessary, repeat this step to place a third call on hold.) 3. Press FNC and dial 5 to join all of the calls together in the conference. FORWARDING CALLS 1. EITHER, Press , FNC and dial 2 . OR, press START and dial one of the call forwarding feature codes. 2.
TRANSFERRING A CALL TO ANOTHER EXTENSION 1. EITHER, Press FNC and dial 8 . OR, Press FNC , # > , and dial 3 4 6 to place the call on hold at the other phone. 2. Dial the desired extension number. 3. Wait for an answer, announce the call, and then press END to complete the transfer. If the number is busy, there is no answer, or the transfer is refused, press and the flashing line number to return to the caller. LINE TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. 1. 2. 3. Press FNC and dial 8 .
LISTENING TO VOICE MAIL MESSAGES 1. Enter your mailbox as described on page 3. 2. If E-Mail Reader is enabled for your mailbox, say “Voice Mail” or press 1 . If E-Mail Reader is not enabled for your mailbox, skip this step. 3. Select one of the following: • Say “New” or press 1 to listen to new messages. • Say “Saved” or press 3 to listen to saved messages. 4. While you are listening to a message, you can use the following options: • Say “Skip” or press # > to skip to the end of the recording.
MESSAGE OPTIONS* FEATURE CODES* Below is a summary of the options you can use when accessing messages, after playing messages, and when recording voice mail messages. 324 Hunt Group Remove/Replace Account Code – Optional 303 LCD Contrast Control 326 ACD Agent Log In 365 Message 327 ACD Agent Log Out 366 Message - Cancel Msg Left 328 ACD Agent Log In/out 368 Message -Cancel Msg On Endpt. 329 ACD Agent Wrap-up Term.
REMOTE FEATURE ACCESS Remote Feature Access allows you to change your station password, place your endpoint in Do-Not-Disturb mode, and forward calls from another endpoint or through a special dial-up line. If you do not hear a tone after each step, or if you hear repeating tones, you have made a mistake or the feature is restricted. Start over. To use Remote Feature Access: 1. EITHER, call _______________ (number provided by your system administrator). If required, enter your password.
Notice This Inter-Tel® user guide is released by Inter-Tel, Inc. as a guide for end-users. It provides information necessary to use the Model 8524/8525 endpoint. The contents of this user guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release. Future product features and applications are subject to availability and cost.
CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 FINDING YOUR WAY Table of Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Maintenance and Diagnostics . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE Using Record-a-call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FINDING YOUR WAY Finding Your Way SECTION CONTENTS PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Endpoint . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Liquid Crystal Display (LCD) . . . . . . . . . . . . . . . . . . . . . . . . .
FINDING YOUR WAY WELCOME Your new Model 8524/8525 endpoint provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. Because the Model 8524 and 8525 function almost identically, the information in this user guide applies to both endpoints unless otherwise indicated.
Your Model 8524/8525 endpoint is equipped with several features that allow you to perform various functions. These features are discussed on the following pages.
FINDING YOUR WAY Liquid Crystal Display (LCD) ENTER EXTENTION NUMBER:_ F1 F2 F3 _1 _2_3_ _ _ 8 9 4 _5_6_ 7 NOSVC BATT MSG Character Display A left arrow ( ), F1, F2, F3, and right arrow ( ) (available only in the Diagnostic Mode.) Alarm Symbol: This feature is currently unavailable. Status Indicators: STATUS INDICATOR NOSVC DESCRIPTION You are outside of the coverage area. Walk back into the covered area. You will also hear a beep in the earpiece. Your battery needs to be recharged. You have a message.
FINDING YOUR WAY Basic Button Functions BUTTON PWR START FUNCTION ACTION Power on Press and hold PWR until double chirp PWR until single chirp Power off Press and hold Answer call Press START Place call Press START , dial number END Hang up Press END LINE Select line Press (1-9) START VOL Adjust volume during call Press VOL while you are talking, to toggle between base volume level and a louder volume level Put call on hold Press HOLD Mute/Unmute microphone Press FNC the
FINDING YOUR WAY MAINTENANCE AND DIAGNOSTICS The endpoints and chargers have been designed to withstand the wear and tear of normal use. However, you should avoid dropping the endpoint or knocking it against hard surfaces. Carrying the endpoint in a holster or carrying case will help to protect it. There are no serviceable parts in the endpoints or the chargers. You should not open the endpoint case nor disassemble the chargers. Doing so will void your warranty.
The following sections discuss the peripheral equipment used with the Model 8524/ 8525. Battery Packs The endpoint will need to have its battery pack recharged periodically. The standard rechargeable endpoint battery pack gives you two hours of talk time or 40 hours of stand-by time. Stand-by time is when the endpoint is turned on, but you are not using it. If you use your endpoint frequently, a 3.6V 800mAh Nickel Cadmium battery pack with twice the capacity of the standard battery pack is available.
FINDING YOUR WAY The Charging Stand It takes 12 to 14 hours to fully charge the battery in the Charging Stand, longer if the endpoint is not turned off while charging. If you have a High Capacity battery (NiMH, with a green label) you cannot charge it in the Charging Stand, you must use the Quick Charger. Turn your endpoint off before putting it in the charging stand. If placed correctly, the light on the charging stand will shine solid green.
Inter-Tel offers optional headsets for use in noisy environments or if you need to have your hands free while talking on the endpoint. To use the headset, simply plug it into the jack on the side of the endpoint. The headset is specially designed to work properly with the Model 8524/ 8525 endpoint. We do not recommend using other headsets. Ringing with Headset If your headset is plugged in and your ringing mode is set to soft (option 1), you must be using the headset to hear ringing.
FINDING YOUR WAY ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel voice processing system. Using voice mail, you and other callers can send and receive recorded messages from any supported endpoint on the system. To use voice mail features, each user (or subscriber) is assigned a mailbox, which usually corresponds to the extension number assigned to your endpoint. You can, however, have an unassociated mailbox that does not correspond to an extension.
• • • • • • • • • • • • • • • Initializing your mailbox (see page 19) Recording your personal greetings (see page 20) Recording your voice mail directory name (see page 21) Accessing your mailbox (see page 33) Disabling and enabling ASR (see page 34) Accessing voice mail messages (see page 35) Recording and sending voice mail messages (see page 38) Canceling unheard voice mail messages (see page 40) Changing your mailbox password (see page 48) Changing the call screening transfer method (see page 50) Progr
FINDING YOUR WAY Enterprise Messaging Enterprise Messaging (EM) is the Inter-Tel messaging system that uses industry-standard protocols for communication and messaging. EM unifies communication and messaging by providing access to voice mail, fax, and e-mail messages in your mailbox.
Automatic Speech Recognition (ASR) is a feature available for systems using EM. Because ASR is a very flexible feature, it can be enabled or disabled on several different levels. When ASR is enabled for your mailbox, you can issue spoken commands to navigate the voice mail menus. ASR also allows subscribers and non-subscribers to navigate automated attendant menus, call routing applications, and search the directories using voice commands.
FINDING YOUR WAY MODEL 8524/8525 ENDPOINTS VS. TRADITIONAL TWO-LINE DISPLAY ENDPOINTS The Model 8524 and 8525 is designed to emulate an Inter-Tel two-line display endpoint. Some users may want to use both the Model 8524/8525 endpoint and a two-line display endpoint.
As you can see, your Model 8524/8525 and telephone system come equipped with many features. To help you understand what everything means, it is recommended that you read the following information before you use your endpoint: Endpoint Guidelines • Before you use your endpoint, the battery must be charged. See Battery Packs on page 7. • You can only use your endpoint with your facility’s telephone system. It is not a public cellular phone. • The PWR button turns the endpoint on and off.
FINDING YOUR WAY Telephone System Guidelines 16 • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the next step. If this happens, you must hang up and start again.
Getting Started SECTION CONTENTS PAGE Inter-Tel® Model 8524/8525 User Guide 18 18 18 19 20 21 22 22 23 24 24 25 25 26 27 27 27 27 28 29 29 30 30 31 31 31 31 32 32 32 33 34 35 35 37 38 40 41 43 GETTING STARTED Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Turning Your Endpoint On and Off . . . . . . . . . . . . . . . . . . . . . . Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initializing Your Mailbox . . . . . .
INTRODUCTION Now that you know what your Model 8524/8525 endpoint can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. TURNING YOUR ENDPOINT ON AND OFF GETTING STARTED Power must be on to make or receive calls. If there is no display, power is off. To turn the power on: Push and hold PWR until you hear double chirp. Your extension number will display. The NOSVC message will display briefly.
Initializing Your Mailbox To access voice mail, the first thing you need to do is initialize your mailbox. This allows you to change the default password for your mailbox, record your name for the company directories, and listen to the voice mail introduction. NOTE: Your mailbox number is your default password. If you want a password, enter a new password using digits 0-9 (up to 12 digits), and then press # when you are done. The messaging system plays back your password.
Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You may change or choose to use either greeting at any time. You can then select which greeting you want played when a caller reaches your voice mailbox.
Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. Although you record your name when you first initialize your mailbox, you can change it at any time. To record your directory name: 1. Access your mailbox as described on page 33. 2. Say “Personal” or press 4 to select the Personal Options Menu. 3. Say “Name” or press 2 . Your recorded name is played. 4.
MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any endpoint. With your endpoint, you can make/receive intercom and outside calls as well as make emergency calls. Intercom Calls GETTING STARTED Your extension number allows other people to place intercom calls to you, without dialing any extra codes. And, because every endpoint in your telephone system is assigned an extension number, you can call other people in your system quickly and easily.
To redirect a ringing call to another extension or to an outside number: 1. Press START and dial 3 3 1 . 2. Enter the extension or outside number to which you want to redirect the call. See page 30 for more information. Outside Calls Placing Outside Calls To place an outside call: 1. Press START and dial 8 (default Outgoing Call feature code), or press and LINE + 1 , 2 , 3 , or 4 . 2. Dial the desired number.
Receiving Outside Calls To receive an outside call: Press START to answer the call. GETTING STARTED To reverse transfer (pick up) a call that is ringing or holding at another endpoint: 1. Press START and dial 4 . 2. Dial the extension number where the call is ringing or holding. To redirect a ringing call to another extension or to an outside number: 1. Press START and dial 3 3 1 . 2. Enter the extension or outside number to which you want to redirect the call. See page 30 for more information.
PLACING CALLS ON HOLD You can place calls on hold in one of two ways: individual or system. Individual Hold places the call on hold at one endpoint. It can then be directly picked up at that endpoint or it can be picked up at another endpoint using the Call Pickup (Reverse Transfer) feature (see page 28). • System Hold places the call on hold in the system. You can then pick up the call at any endpoint that has a flashing button for the call, including the endpoint that placed it on hold.
PLACING CONFERENCE CALLS With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). GETTING STARTED To place a conference call: 1. While on the first call, press FNC and dial 5 to put the call on hold. 2. Place an intercom or outside call. 3. Press LINE and the fluttering line number to place the call on hold. (If necessary, repeat this step to place up to two more calls on conference wait hold.) 4.
TRANSFERRING CALLS Although transferring calls is considered a basic function of an endpoint, your Model 8524/8525 endpoint has many advanced options for this feature. With your endpoint, you can transfer a call to another extension, voice mail, or even an outside line. To Another Extension FNC and dial 8 . #> , and dial 3 4 6 OR, Press FNC , to place the call on hold at the other endpoint. 2. Dial the desired extension number. 3.
USING REVERSE TRANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another endpoint. For example, if the attendant transfers a call to you but you have stepped away from your endpoint, you can pick up your call at another endpoint. GETTING STARTED To answer a call ringing or holding at another endpoint: 1. Press START and dial 4 . 2. Dial the extension or hunt group number where the call is ringing.
.FORWARDING CALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding To forward calls: 1. Press START , FNC and dial 2 , or press START and dial one of the following feature codes: • 3 5 5 (Call Forward All Calls): All incoming calls are forwarded without ringing at your endpoint.
Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your endpoint. To enable or disable System Forwarding: Press START and dial 3 5 4 . GETTING STARTED Redirect Call The Redirect Call feature allows you to forward any call that is ringing on your endpoint without having to answer the call.
REDIALING A NUMBER The Redial feature allows you to quickly redial the last outside number you dialed. Although most endpoints redial the last number dialed, your system administrator can program your endpoint to redial the last number saved. To redial a number if your system uses the Last Number Saved feature: • To save a number: While the endpoint is idle or while listening to intercom dial tone, press FNC and dial 7 .
USING THE MESSAGE FEATURE In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the Message feature, you can let the other person know you called. GETTING STARTED When you leave a message, you can: • Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your endpoint.
ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox, you must access your mailbox to retrieve it. ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox. See page 71 for information and instructions about using E-Mail Reader features.
DISABLING AND ENABLING ASR If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button. GETTING STARTED If your environment prevents you from using ASR, you can temporarily disable it by accessing option number eight on the main subscriber menu. This option disables ASR for that particular call only.
ACCESSING VOICE MAIL MESSAGES When you access your mailbox, you can listen to new and saved voice mail messages. After listening to your voice mail messages you can access the associated options. ALSO: If your mailbox has E-Mail Reader enabled, you have an advanced mailbox. See page 71 for information and instructions about using E-Mail Reader features. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 33. 2.
5. When the message has finished playing, you have the following options: GETTING STARTED • Say “Replay” or press 1 to replay the message from the beginning. • Say “Reply” or press 2 to reply to the message. You have the following options: – Say “Voice Mail” or press 1 to leave a voice mail message for the caller. If the caller has a mailbox number, you are prompted to verify the destination by saying “Yes” or by pressing # .
Recovering Deleted Voice Mail Messages If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased. NOTE: If E-Mail Reader is enabled for your mailbox, you can also recover deleted e- To recover deleted voice mail messages: 1.
Recording and Sending Voice Mail Messages You can record and send voice mail messages by accessing the record option on the main menu. NOTE: If E-Mail Reader is enabled for your mailbox, a reply to an e-mail message (see page 77) is a recorded voice message that is attached to the e-mail as a .wav file. GETTING STARTED To record and send voice mail messages: 1. Access your mailbox as described on page 33. 2. Say “Record” or press 2 . 3. Say or enter the desired mailbox number or group list number.
NOTE: If you select the copy or special delivery options and then do not respond to the prompts, the system will time out and deliver your message to the original recipient. 6. Press END Inter-Tel® Model 8524/8525 User Guide to hang up. 39 GETTING STARTED • Say “Copy” or press 4 to copy your message to other mailboxes. Say or enter the desired mailbox number or group list number. The system announces the name assigned to the mailbox number or group list number.
Canceling Unheard Voice Mail Messages You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists. GETTING STARTED To cancel unheard voice mail messages: 1. Access your mailbox as described on page 33. 2. While listening to the voice mail main menu, say “Options” or press 5 for Message Options. 3. Say “Unheard” or press 1 . 4. When prompted, say or enter the number of the mailbox containing the unheard message. 5.
USING DO-NOT-DISTURB MODE If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your endpoint, except queue callbacks, recalls, and direct ring-in calls. When other users call your endpoint, they hear a repeating signal of four fast tones and, if they have a display endpoint, see the DND message you have selected.
3. If desired, customize the second display line by entering the desired numbers or GETTING STARTED letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired numbers. If you make a mistake, you must press END and start over. • Change to alphanumeric mode: Press FNC 6 and then press the dialpad buttons to enter the desired characters. (See the chart on the right.) The number of times a button is pressed determines which character is entered.
USING REMINDER MESSAGES Your telephone system can have up to 20 different reminder messages, each of which can be changed by the system administrator, installer, or programmer. Your trainer or system administrator will give you a list of reminder messages for your system. For convenience, you should update the following default list.
GETTING STARTED 44 Inter-Tel® Model 8524/8525 User Guide
Moving On SECTION CONTENTS PAGE Inter-Tel® Model 8524/8525 User Guide MOVING ON Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Setting Endpoint Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing the Ring Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Enabling Automatic Call Answer . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to set preferences for your endpoint, program buttons, use directories, access your voice mailbox remotely, and perform various other functions. SETTING ENDPOINT PREFERENCES Your endpoint and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.
Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you press START . If this feature is enabled, you are automatically connected when you press START . If it is disabled, you must first pressing START , LINE ,and then pressing the flashing button. To enable/disable this feature for ringing outside calls: Press START and dial 3 6 0 .
SETTING MAILBOX PREFERENCES Your mailbox contains personal options to allow you to customize voice mail functions. However, before you change your voice mail options, you must first initialize your mailbox (see page 19). NOTE: If your telephone system uses Enterprise Messaging (EM), your mailbox may have the Automatic Speech Recognition (ASR) feature enabled. When ASR is enabled for your mailbox, you have the option of issuing a spoken command or pressing a dialpad button. See page 13 for ASR guidelines.
Changing the Voice Mail Message Envelope When you receive a voice mail message, the voice mail system plays an “envelope” that can include the time and date the message was left, the source of the message, and/or the message length. By default, the envelope contains all of this information, but you can change your envelope, as described below. NOTE: If E-Mail Reader is enabled for your mailbox, you can also change your e-mail and fax message envelopes.
Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. Depending on the transfer method you select, calls that are transferred from your mailbox may be one of the following: • Unannounced Calls: Calls are sent directly to your extension.
Programming a Fax Destination With the Inter-Tel voice processing system, when you specify a fax destination number for your mailbox, callers can access your mailbox to send a fax to your fax machine. To change your fax destination number: 1. Access your mailbox as described on page 33. 2. Say “Personal” or press 4 to select the Personal Options Menu. 3. Say “More” or press 9 for More Options. 4. Say “Number” or press 1 . 5. Say or enter the number of your fax destination.
Programming Remote Messaging NOTE: The Remote Messaging feature is available only if it is enabled for your mailbox. Contact your voice mail administrator to see if this feature is enabled for your mailbox. ALSO: The remote messaging feature is supported for voice mail messages only. If EMail Reader is enabled for your mailbox, you cannot use remote messaging for e-mail and fax messages. With Remote Messaging, you can program voice mail to call you when your mailbox receives new voice mail messages.
To set up remote messaging for voice mail messages (if enabled): 1. Access your mailbox as described on page 33. 2. Say “Personal” or press 4 to select the Personal Options Menu. 3. Say “Remote” or press 5 . You have the following options: • Say “Primary” or press 1 to set up a primary cascade. • Say “Alternate” or press 2 to set up an alternate cascade. 4. Say “Level” or press 1 and then say or enter the number (1-9) of the level you wish to program.
SPEED DIALING Speed dialing allows you (and your system administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your endpoint (Station Speed Dial) or in the telephone system (System Speed Dial) and is identified by a location number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing the desired location number. Because the system supports both station and System Speed-Dial numbers, you can have access to over 5000 stored numbers.
To store a number in a Speed-Dial location: 1. Press START and dial 3 8 3 . 2. Dial the location code 0-9 to be programmed. 3. Enter the desired name for the speed-dial number to be programmed, as described below: • Alphanumeric mode: Press the dialpad buttons to enter the desired characters. (Refer to the chart on page 62.) The number of times a button is pressed determines which character is entered. For example, 533266 would enter “JEAN.
Creating Station Speed-Dial Buttons If your telephone system supports it, you can program the programmable buttons as speed-dial buttons by selecting a speed-dial number to associate with the button. NOTE: Before you program a speed-dial button, you need to store a number in a speed-dial location (see the previous instructions). To program a user-programmable function button as a Station Speed-Dial button: 1. Press START and dial 3 9 7 . 2.
Dialing Station Speed-Dial Numbers To dial a Station Speed-Dial number: If necessary, select an outgoing line. You have the following options. • To use a location number: Press START and dial station speed-dial location number (0-9). • To use a Station Speed-Dial button: Press the desired Station Speed-Dial button (e.g., LINE 9 , if you have one). 3 8 2 and then the desired System Speed Dialing Your system administrator can store several speed dial numbers in the system speed dial locations.
PAGING The Paging feature allows you to make an announcement through endpoint speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every endpoint in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your system administrator.
PERFORMING A “HOOKFLASH” DURING A CALL Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press START and dial 3 3 0 . NOTE: This features is known as a “Recall” in European systems. PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed, some of your feature buttons may be “user-programmable.
USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to telephone record reports that the system will periodically print. There are three types of account codes: • Standard account codes are automatically entered into the SMDR report whenever you place a call. • Forced account codes must be dialed before you can place an outside call.
USING THE DIRECTORIES With directories, you can use your endpoint’s dialpad to find names and numbers. You can then use the directory information to make calls, access features, or leave voice mail messages. NOTE: If ASR is enabled for the voice mail directory, you can search the directory using spoken commands (see page 13). Telephone Directory The endpoint directory contains a list of the extension numbers, System Speed-Dial numbers, feature codes, and their associated names.
4. Press #> to view the selected name. The display will time out if the number is not dialed. Press # > to dial a number or feature code while it is displayed.
Voice Mail Directory With the voice mail directory, subscribers and non-subscribers can use ASR (if enabled) or dialpad digits to search for names in the directory. Subscriber names are automatically added to the directory when their mailbox is initialized. ASR may not be able to locate names that are pronounced differently than they are spelled. For these types of names, use the alternate search method of spelling the name using the endpoint dialpad digits (see table below).
To perform a directory search: 1. Dial the voice mail number. 2. Say “Directory” or press # . 3. Say the last name of the person you are searching for or press the appropriate dialpad buttons to spell the name (see page 63). If 10 or fewer matches are located, you can access and browse the list immediately (see step 4.) If the list contains more than 10 matches, you have the option to browse or filter the list. (skip step 4. and see step 5.) 4.
PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your endpoint in DND, don’t worry. With the Remote Feature Access, you can place your endpoint in DND or forward calls from any other endpoint on the system. And, if you have a special dial-up line, you can access your endpoint features from an outside line. Remote Access Password Before you use Remote Feature Access, you should program a password, as described below. To change the password from your endpoint: 1.
Remote Feature Access To access your endpoint from another endpoint: 1. Press START and dial 3 5 9 . 2. Enter your extension number. 3. Enter your password followed by # > . You can now use any of the following features. To change the station password using Remote Programming: a. Press FNC , LINE , and dial 6 . b. Enter the new password, followed by #> . c. Enter the new password again for verification, followed by #> . To turn on Do-Not-Disturb: a. Press FNC , LINE , and dial 6 . b.
REQUESTING AGENT HELP NOTE: This feature is not supported on peer-to-peer (P2P) calls. Ask your system administrator if your endpoint is configured to use P2P audio. Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request.
WORKING IN HUNT GROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of endpoints that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your system administrator.
Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent. To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code: Press START and dial 3 2 8 and enter your Agent ID, if necessary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.
Using E-Mail Reader SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E-Mail Reader Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Your Advanced Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up Your E-Mail Password . . . . . . . . . . . . . . . . . . . . . . . Accessing E-Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accessing Fax Messages . . . . . . . . . . . .
INTRODUCTION Enterprise Messaging (EM) is the voice processing system that provides advanced messaging features with the E-mail Reader feature. This section provides information and instructions about advanced mailbox tasks for users who have E-Mail Reader enabled for their mailbox. If your mailbox does not have E-Mail Reader enabled, you have a standard voice mailbox (see page 10).
E-MAIL READER FEATURES When E-Mail Reader has been enabled for your mailbox, you have the advanced mailbox. The advanced mailbox unifies your local voice mail messages and your remote fax and e-mail messages in one convenient location. E-mail Reader uses Textto-Speech (TTS) capabilities to convert the text in an e-mail message to a .wav file. If E-Mail Reader is enabled for your mailbox, you can access voice mail, e-mail, and fax messages in your mailbox using your endpoint.
USING YOUR ADVANCED MAILBOX After you set up your mailbox (see page 18), you can use personal or system greetings to let callers know if you are out of town, on a call, etc. You can send messages to individuals and to a group of people if your voice mail administrator has programmed a name for the group. In addition, various options allow you to customize your mailbox, manage your messages, and screen your calls.
SETTING UP YOUR E-MAIL PASSWORD When E-Mail Reader is enabled for your mailbox, the EM system prompts you to enter your e-mail password after you or your voice mail administrator do one of the following: • Set up your mailbox (see page 18) • Change your e-mail password for your e-mail client To access your e-mail and fax messages from your advanced mailbox, you must set up your e-mail password.
To enter your e-mail password (see table below): 1. Access your mailbox as described on page 33. The system announces that it was unable to retrieve your e-mail and fax messages, and gives you the following options: • Say “Continue” or press # to access your mailbox without access to your e-mail messages. • Say “Password” or press 1 to enter your new e-mail password. NOTE: If your system uses an e-mail server and a separate fax server, you are prompted twice. 2.
ACCESSING E-MAIL MESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it cannot be programmed to indicate that you have received a new e-mail message. If you have an advanced mailbox you can access e-mail messages by choosing option three from the main menu.
To access e-mail messages and the associated options: 1. Access your mailbox as described on page 33. 2. Say “E-Mail” or press 3 to listen to your e-mail messages. Then select one of the following: • Say “New” or press 1 to listen to new messages. • Say “Saved” or press 3 to listen to saved messages. NOTE: If you have a large number of e-mail messages in your in-box (for example, more than 500 messages) you may experience a delay (hear silence) before the first message is played. 3.
4. When E-Mail Reader has finished reading the e-mail the message is marked as saved and you have the following options: • Say “Replay” or press 1 to replay the message from the beginning. • Say “Reply” or press 2 to reply to the message. If the e-mail message had more than one recipient, you have the following options: – Say “Everyone” or press 1 to reply to all recipients. – Say “Sender” or press 2 to reply to the sender. – Say “Hear” or press 3 to hear all recipients.
ACCESSING FAX MESSAGES NOTE: By default, the message lamp on your endpoint lights when you receive a new voice mail message. Although the lamp can be programmed for other functions, it cannot be programmed to indicate that you have received a new fax message. When you access a fax message using option six on the main menu, E-Mail Reader announces the fax message according to the envelope options that you selected (see page 82). E-Mail Reader does not have the capability to read the text in a fax.
RECOVERING DELETED MESSAGES Recovering deleted messages varies based on media type. If you delete a voice mail message, you can retrieve it within a specific time frame (up to 24 hours, programmed by your voice mail administrator). The specified time frame for retrieving deleted email and fax messages is determined by the Exchange administrator. Once you recover a deleted message, it is then restored to your saved-message queue.
CHANGING MESSAGE ENVELOPES When you receive a voice, fax, or e-mail message, a message “envelope” is played. The envelope can include the time and date the message was left, the source of the message, and additional information that is associated with the media type. Common envelope options for voice mail, e-mail, and fax include: • Time and Date: The time and date the message was received. • Source: The source of the voice, e-mail, or fax message.
VOICE MAIL FLOWCHART (ADVANCED MAILBOX) NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press # to cancel or return to the previous to accept. MAILBOX ACCESS • EITHER, Press the Message button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number. • Enter your password (press # ).
USING E-MAIL READER 84 Inter-Tel® Model 8524/8525 User Guide
Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What the Administrators Can Do for You . . . . . . . . . . . . . . . . . Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION If you want to know more about your endpoint and voice mail system, this is the section for you. With additional information and FAQs, you should be able to find answers to most of your questions. NOTE: Because the telephone system is very flexible and programmable, the procedures for using the features might vary slightly from the descriptions in this guide. If so, your trainer or system administrator can tell you how your system differs and how to use the features.
FREQUENTLY ASKED QUESTIONS (FAQ) This section includes some of the most frequently asked questions. If you have problems with your endpoint or mailbox, refer to this section before you contact your system, voice mail, or network administrator or your local Inter-Tel reseller. How can I retrieve messages if I don’t know the password for my voice mail? A1. Try using your extension number, which is your default password. Or, maybe you don’t have a password, in which case pressing # > is all you need to do.
Q8. Why don’t the local telephone company star codes (i.e.*82, *69, etc.) work when I use the Outgoing Call access code to call an outside number? A8. Rather than use the Outgoing Call access code to obtain an outside line, you must dial a Select Line Group number before you can use the star codes. For example, if your system is using the default Select Line Group numbers, you would have to dial 92001 to access that line. Once you have dial tone, you can dial the star code and the number. Q9.
Q14. Why can’t I use one of the features described in this guide? A14. There are a few reasons why you might not be able to access the feature. Some possible reasons include: • Your system software version may not support the feature. Check with your system administrator to see which software version your telephone system currently uses and if there are any features restrictions for your system. • Your system administrator may not have enabled the feature for your endpoint.
DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES ACCESS CODE NAME Select Line Group 1-208 Automatic Route Selection Emergency Call Outgoing Call ACCESS CODE NEW CODE 92001-92208* 92000* 911 (999 in Europe) 8 *These defaults may differ depending on the software version.
GENERAL FEATURE CODES FEATURE NAME FEATURE CODE Account Code – Following Calls 391 Account Code – Optional 390 ACD Agent Log In 326 ACD Agent Log Out 327 ACD Agent Log In/Out 328 ACD Agent Wrap-Up Terminate 329 Agent Help Request 375 Agent Help Reject 376 Answer (Ringing Call) 351 Automatic Intercom Access On/Off 361 Automatic Line Access On/Off 360 Automatic Line Answer 350 Backspace Button 314 Call Forward All Calls 355 Call Forward If Busy 357 Call Forward If No Answer 35
FEATURE NAME Program Buttons 397 Program Station Password 392 Queue (Callback) Request Record-A-Call LEARNING MORE 6 380 Redirect Call 331 Reminder Message 305 Reminder Message Cancel 306 Remote Programming 359 Review Buttons NEW CODE 385 Redial Reverse Transfer (Call Pick-Up) 92 FEATURE CODE 4 396 Ring Intercom Always On/Off 377 Ring Tone Selection 398 Station Speed Dial 382 Station Speed-Dial Programming 383 System Forward Enable 352 System Forward Disable 353 System Fo
NOTES 93 LEARNING MORE Inter-Tel® Model 8524/8525 User Guide
LEARNING MORE 94 Inter-Tel® Model 8524/8525 User Guide
Index A About This Guide 2 About Voice Mail 12 About Your Endpoint 3 Accessing e-mail messages 77 fax messages 80 Accessing Your Endpoint 66 Account Codes 60 ACD Agent Wrap-Up Period 70 ACD Hunt Groups 68 Administrators 86 Advanced Mailbox using 74 voice mail flowchart 83 Agent Help 67 Agent IDs 68 Alternate Greeting 20 Answer A Call 9 Automatic Call Answer 47 Automatic Speech Recognition (ASR) 12 B Basic Button Functions 5 Battery Packs 7 Battery Packs & Headset 7 Buttons message 32 C Call Forwarding 29
Enabling automatic call answer 47 cascade levels 53 do-not-disturb 41 hunt group calls 68 paging 58 system forwarding 30 Ending ACD hunt group calls 70 Ending an ACD Hunt Group Call 70 Endpoint Configuration 46 Endpoint Guidelines 15 Entering account codes 60 Enterprise Messaging 12 F Fax Destination Number 51 Fax Messages 80 Features agent help 67 Automatic Speech Recognition (ASR) 13 do-not-disturb 41 E-Mail Reader 75 last number dialed/saved 31 message 32 redirect calls 23, 24 ring intercom always 22 sp
P Page Remove/Replace 58 Performing a “Hookflash” During a Call 59 Performing a Directory Search 61 Picking Up a Call 28 Place On Hold And Mute 24 Placing calls on hold 25 conference calls 26 intercom calls 22 outside calls 23 Primary Greeting 20 Programming cascade levels 52 date and time notification 53 fax destination 51 feature buttons 59 outside number as a feature button 59 remote feature access 65 remote messaging 52 ring intercom always 22 secondary extension buttons 59 R Receiving intercom calls 2
V Viewing Speed-Dial Numbers 57 Voice Mail administrator 10 messages 35 Voice Mail Flowchart advanced mailbox 83 standard mailbox 99 Voice Mail Messages recording and sending 38 recovering deleted 37 Voice Mail Options 48 98 volume levels 46 W Waiting Calls 24 Welcome 2 What the Administrators Can Do for You 86 Working in Hunt Group 68 Wrap-Up Timer 70 Z Zones, Page 58 Inter-Tel® Model 8524/8525 User Guide
VOICE MAIL FLOWCHART (STANDARD VOICE MAILBOX) NOTE: At any menu level, you can say “Cancel” or press menu or say “Accept” or press # to cancel or return to the previous to accept. MAILBOX ACCESS • EITHER, Press the Message button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number. • Enter your password (press # ).
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