Axxess ® Model 8500 Phone User Guide
MODEL 8000 SERIES PHONES QUICK REFERENCE GUIDE TO FREQUENTLY USED FEATURES These are the basic instructions for the most frequently used telephone system and voice mail features. For detailed information on these and other features, refer to the complete instructions in the User Guide. PLACING AN INTERCOM CALL 1. With or without the handset lifted, dial an extension number. 2. If your call goes through handsfree to the called phone’s speaker, speak after you hear a double tone.
ANSWERING AN OUTSIDE CALL EITHER, Lift the handset. OR, Press ANSWER . OR, Press the flashing button. REDIALING AN OUTSIDE NUMBER Select a line and press REDIAL . The number is automatically dialed. PLACING A CALL ON HOLD Press (Hold) and hang up or place another call. To return to the call, lift the handset and press the flashing button. RESPONDING TO A WAITING CALL If you hear a “call waiting” tone through your handset and/or you see a flashing lamp, end your current call or place it on hold.
TRANSFERRING A CALL TO AN OUTSIDE NUMBER 1. Press TRANSFER and select an outside line. 2. Dial the desired telephone number. 3. Wait for an answer, announce the call, and then hang up. If the number is busy, there is no answer, or the transfer is refused, press the flashing button to return to the caller. FORWARDING CALLS 1. Press FWD . (Model 8560 and 8660 users must then select a menu button.) 2.
If your button is not lit, access your mailbox as follows: MSG 1. Dial the voice mail extension number. (You hear the main menu.) 2. During or after the greeting, press to identify yourself as a subscriber. 3. Enter your mailbox number and your personal password (if programmed). Then press # . LISTENING TO VOICE MAIL MESSAGES 1. Access your mailbox as described on page 3. 2. Press to listen to your new messages.
LISTENING TO MSG Back Up Pause Skip Forward Lower Volume Play Envelope Increase Volume — — — — Skip to End # 1 2 3 4 5 6 7 8 9 * # — — Delete the Message — Save the Message Listen to Next Message Play Envelope Listen to Previous Msg Forward a Copy Reply to the Message Replay the Message AFTER MSG PLAYS Send Message and Exit Cancel Delivery Options — — — — — Erase and Re-record Add to Your Message Replay Your Message LEAVING MSG Below is a summary of the option
1 and hang up. tion and press # . 3. Enter the new password and press # . 4. Enter the new password again for verifica- 19 GONE HOME 20 OUT TO LUNCH 18 AWAY FROM DESK 08 AT THE DOCTOR 10 ON BREAK 17 IN CONFERENCE 07 CALL ME AT 2. Enter your current password and press # 09 ON A TRIP 16 UNAVAILABLE 06 ON VACATION 2 . 15 WITH A GUEST 05 ON VACATION ’TIL 9 14 WITH A CLIENT 04 IN MEETING To change Station Password: 1.
CONTENTS PAGE FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE Programming Direct Station Selection Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Programming Secondary Extension Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SECTION CONTENTS FINDING YOUR WAY Finding Your Way PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Button Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Message Indicator Lamp . . . . . . . . . . . .
FINDING YOUR WAY WELCOME Your new Model 8500 Phone provides access to several features, each of which is described in this guide. The About This Guide section below lists the different sections in this user guide and describes the type of information you can find there. If you need to access information quickly, refer to the Quick Reference Guide attached to the front of this guide.
Your phone has two basic types of buttons in addition to a Message Indicator lamp. • Dialpad Buttons: Allow you to enter numbers and letters. • Feature Buttons: Provide quick access to various phone and voice mail features. Internal Speaker Message Indicator Lamp Speaker Button Ring and Voice Volume Control Hold Button Special Button Handsfree Microphone (Underneath Edge) Hearing Aid-Compatible (HAC) Handset Feature Buttons 12-Button Dialpad NOTE: This is the default configuration.
FINDING YOUR WAY Feature Button Functions The feature buttons are designed to automate some of the commonly-used functions, such as dialing an outside number. Each of these is described in the table below. BUTTON ANSWER OUTGOING CALL IC IF YOU... Press YOU CAN... PG. Answer a call. 18 Press OUTGOING and dial the number Place an outgoing call. 17 Press an unlit CALL ing button Select an outside line or answer a call. Press ANSWER button or the flash- IC 17, 18 Access an intercom call.
The Message Indicator lamp (located at the top, right-hand corner of the phone) shows the same indications as the MSG button. This indicator flashes whenever there is a waiting message. NOTE: Because the telephone system allows for customization, your phone’s message indicator may have been reprogrammed to indicate a different feature. ABOUT VOICE MAIL Voice mail is an application that is part of the Inter-Tel Voice Processor.
FINDING YOUR WAY WHAT YOU SEE AND HEAR As you can see, your 8500 Phone and telephone system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you use your phone: • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the next step.
Your phone is compatible with system software versions 7.0 and later. Phones using software versions 3.0 to 6.x have limited functionality in the following areas: • The STN SPDL button will not work; however, you can still use this feature by dialing the Station Speed-Dial feature code (see page 46). • The PAGE button will not work; however, you can still use this feature by dialing the Page feature code (see page 50).
FINDING YOUR WAY 8 Axxess® Model 8500 Phone User Guide
Getting Started SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 11 11 12 13 14 14 17 18 18 GETTING STARTED Adjusting Your Phone’s Viewing Angle . . . . . . . . . . . . . . . . . . . . . . . . Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recording Your Personal Greetings.
INTRODUCTION Now that you know what your Model 8500 Phone can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. ADJUSTING YOUR PHONE’S VIEWING ANGLE Your Model 8500 Phone has an adjustable base that allows you to tilt your phone to enhance the viewing angle. There are two types of bases available on the phone, each of which allow you to adjust the angle of the phone.
SETTING UP VOICE MAIL To begin using your voice mailbox you will need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. See page 41 for additional voice mail options. Initializing Your Mailbox One of the first things you should do is initialize your mailbox. This allows you to: Change the default password number to a personal password. • Record a name to identify yourself in the company directory.
Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox.
Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. Axxess® Model 8500 Phone User Guide 13 GETTING STARTED To change your directory name: 1. Access your mailbox as described on page 29. 2. Press 4 to select the Personal Options Menu. 3. Press 2 . Your current name is played. (Press 1 to replay your recorded name.) 4. Press 3 to erase and re-record your name. 5.
MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any phone. With your Model 8500 Phone, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Your extension number allows other people to place intercom calls to you, without dialing any extra codes. And, because every phone in your phone system is assigned an extension number, you can call other people in your system quickly and easily.
If there is no answer or if the phone is busy when you place an intercom call, you can do any of the following: • To leave a station message, press MSG and then hang up. • To leave a voice mail message, press MSG and wait for the message center to answer. (See page 28 for more message options.) NOTE: This option is only available if the called phone has a voice mailbox. • To camp onto a busy extension, stay on the line and wait for the phone to become available. Do not hang up.
Receiving Intercom Calls Your phone can receive both intercom and non-handsfree intercom calls. If the handsfree feature is enabled on your phone, intercom calls are automatically answered. Non-handsfree intercom calls (see page 14) override the handsfree option. If your handsfree feature is disabled, or if you receive a non-handsfree intercom call, you must pick up the handset or press a button to answer the call.
Outside Calls With outside calls, you can talk to people who aren’t members of your phone system. When you make an outside call, however, you must dial any area codes or long distance digits that your telephone company requires. Placing Outside Calls To place an outside call: 1. With or without the handset lifted, press 2. Dial the desired number. OUTGOING .
Receiving Outside Calls To receive an outside call: EITHER, Lift the handset. OR, Press ANSWER . Depending on how your system is programmed, you may be able to press the flashing CALL button instead. To redirect a ringing call to another extension or to an outside number: 1. Press and dial 3 3 1 . 2. Enter the extension or outside number to which you want to redirect the call. See page 24 for more information.
PLACING CALLS ON HOLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Reverse Transfer (Call Pickup) feature (see page 22). • System Hold places the call on hold in the system. You can then pick up the call at any phone that has a flashing button for the call, including the phone that placed it on hold.
PLACING CONFERENCE CALLS With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). GETTING STARTED To place a conference call: 1. While on the first call, press CNF to put the call on hold. 2. Place another intercom or outside call. 3. Press CNF to place the call on hold. (If necessary, repeat this step to place one more call on hold.) 4. Press CNF to join all of the calls together in the conference.
TRANSFERRING CALLS Although transferring calls is considered a basic function of a phone, your Model 8500 Phone has many advanced options for this feature. With your phone, you can transfer to another extension, voice mail, or even an outside line. To Another Extension 1. EITHER, Press OR, Press TRANSFER . and dial 3 4 6 to place the call on hold at the other phone. 2. Dial the desired extension number. 3. Wait for an answer, announce the call, and then hang up.
USING REVERSE TRANSFER The Reverse Transfer (Call Pick Up) feature allows you to answer a call that is ringing or holding at another phone. For example, if the attendant transfers a call to you but you have stepped away from your phone, you can pick up the call using another phone. To answer a call ringing or holding at another phone: 1. Lift the handset and dial 4 . 2. Dial the extension or hunt group number (see page 60) where the call is ringing GETTING STARTED or holding.
FORWARDING CALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to allow this. • (Call Forward All Calls): All incoming calls are forwarded without ringing at your phone.
Automatic System Forwarding Automatic System Forwarding allows your system administrator to route calls based on the type of call and the status of your telephone. Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Dial 3 5 4 . Redirect Call NOTE: This feature is available only with versions 5.3 and later system software.
REDIALING A NUMBER Although most phones redial the last number dialed, your system administrator can program your phone to redial the last number saved. To use the Last Number Dialed feature (if enabled): With or without the handset lifted, press REDIAL . A line is selected automatically, and the number is dialed. To use the Last Number Saved feature (if enabled): • To save the last number dialed: While the phone is idle or while listening to intercom dial tone, press REDIAL .
USING THE SPEAKER AND MICROPHONE If you are not using a headset, you can talk handsfree using your speaker and microphone. You can also use the speakerphone for on-hook dialing, call monitoring, and background music. Mute Button To mute the microphone so that you can hear the other party, but they cannot hear you (this does not put them on hold): Press MUTE . GETTING STARTED To return to the call: Press MUTE .
Enhanced Speakerphone Mode The Enhanced Speakerphone Mode improves transmission quality while on a speakerphone call over a limited volume level range (typically the range is 1 to 3). NOTE: To use this feature, the system administrator or installer must program your phone for Enhanced Speakerphone Mode. To enable enhanced speakerphone mode while on a call: EITHER, Press and then . OR, Press and dial when you end the call. 3 1 0 .
USING THE MESSAGE BUTTON In today’s busy world, it’s almost guaranteed that you will call someone that is on another call, does not answer, or is in DND. But, with the MSG button, you can let the other person know you called. GETTING STARTED When you leave a message, you can: • Have the called party return your call. When the party you called responds to the message indication, a call is automatically placed to your phone.
ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally, pressing # during any voice mail operation will advance you to the next step. For example, when leaving a voice mail message for another voice mail user, you can press # to skip the person’s introductory message and proceed directly to the recording phase.
USING VOICE MAIL MESSAGES Once you’ve accessed your mailbox, the system will tell you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc. Listening to Messages GETTING STARTED To listen to messages: 1. Access your mailbox as described on page 29. 2. EITHER, Press 1 to listen to your new messages. OR, Press 3 to listen to your saved messages. 3.
4. When the message has finished playing, you have the following options: • Press • Press to reply to the message. If you are using version 5.1 or later software, you have the following options (earlier versions only leave voice mail messages): 1 to replay the message from the beginning. 2 — Press 1 to leave a voice mail message for the caller. If the caller had a mailbox number, it will ask you to verify the destination by pressing # .
Undeleting Messages NOTE: This feature is available only in software versions 5.1 and later. If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your system administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased. GETTING STARTED To recover deleted messages: 1. Access your mailbox as described on page 29. 2.
Sending Messages To send a message: 1. Access your mailbox as described on page 29. 2. Press 2 . 3. Dial the desired mailbox number or group list number. 4. Press # to accept the subscriber’s name. 5. Record your message after the tone. While recording, you have the following options: • Press 2 to pause while recording. Then press any button to continue. • Press 3 to erase and re-record your message. to access the following options. to send the message and return to the voice mail options.
Canceling Unheard Messages NOTE: This feature is available only in versions 5.1 and later system software. You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists. GETTING STARTED To cancel unheard messages: 1. Access your mailbox as described on page 29. 2. While listening to the voice mail main menu, press 5 for Message Options. 3. Press 1 . 4. When prompted, enter the number of the mailbox containing the unheard message. 5.
USING DO-NOT-DISTURB MODE If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your phone, except queue callbacks, recalls, and direct ring-in calls. When other users call your phone, they hear a repeating signal of four fast tones and, if they have a display phone, see the DND message you have selected.
USING REMINDER MESSAGES Never be late for a meeting again! With Reminder Messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones. If you are on a call, you still hear the tones. Your phone system can have up to 20 different reminder messages, each of which can be changed by the system administrator, installer, or programmer.
Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Now that you’ve mastered the basics, it’s time to move on to the advanced features. In this section, you’ll learn how to program your phone, use directories, access your voice mailbox remotely, and perform various other functions. SETTING PREFERENCES Your phone and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time.
Selecting a Ring Tone The ability to change your ring tone is helpful in close-quartered environments. If your ring tone is unique, you can quickly identify when a call is ringing on your phone. To select the type of ring tone for your phone: 1. With the handset in the cradle, dial 3 9 8 . 2. Do one of the following to select your ring tone: EITHER, Press 0 for no ringing. OR, Press or to scroll to the desired tone. OR, Dial 1-9 to select a specific tone. 3.
Enabling Automatic Call Answer The Automatic Call Answer feature determines whether or not you are automatically connected to a caller when you lift the handset (or press ). If this feature is enabled, you are automatically connected when you go off-hook. If it is disabled, you must first lift the handset (or press ) and then press the flashing button. To enable/disable this feature for ringing outside calls: With the handset in the cradle, dial 3 6 0 .
Voice Mail Options Your voice mailbox contains personal options that allow you to customize voice mail functions. However, before you change your voice mail options, you must first initialize your mailbox (see page 11). Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox. To change your password: 1. Access your mailbox as described on page 29. 2. Press 4 to select the Personal Options Menu. 3. Press 3 . 4.
Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox (ask your system administrator). Depending on the transfer method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur: • “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear, “You have a call from (caller’s name).
Programming a Fax Destination NOTE: This feature is available only in versions 5.1 and later system software. With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number: 1. Access your mailbox as described on page 29. 2. Press 4 to select the Personal Options Menu. 3. Press 9 for More Options. 4. Press 1 . 5. Enter the number of your fax destination, followed by 6.
Programming Remote Messaging NOTE: Your installer or system administrator must enable this feature on your voice mailbox. With Remote Messaging, you can program the Voice Processor (voice mail) to call you when your mailbox receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).
To set up remote messaging: 1. Access your mailbox as described on page 29. 2. Press 4 to select the Personal Options Menu. (If using version 5.0 or earlier software, skip this step.) 3. Press 5 . NOTE: This option is not available if you do not have Remote Messaging enabled. 4. Press 1 to set up a primary cascade or press 5. Do one of the following. • 2 to set up an alternate cascade. To program a cascade level: Press 1 and enter the number of the level you wish to program (1-9).
SPEED DIALING Speed dialing allows you (and your system administrator) to store and access frequently dialed numbers. Each number is stored in your phone (Station Speed Dial) or in the phone system (System Speed Dial) and is identified by a location number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing the desired location number. Because the system supports both Station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.
Storing Station Speed-Dial Numbers To store a speed-dial number, use the Station Speed-Dial Programming feature code to program the number in a speed-dial location. Use the following table to list the numbers that you store in speed-dial locations 0-9.
Programming Station Speed-Dial Numbers If your phone has programmable buttons, you can program one or more as speed-dial buttons. After the button is programmed, you must select a speed-dial location to associate with the button. NOTE: Before you program a speed-dial button, you need to store a number in a speed-dial location (see the instructions above). To program a speed-dial button: 1. With the handset in the cradle, dial 3 9 7 . 2. Press the feature button you want to program as a speed-dial button.
USING RECORD-A-CALL If your telephone system is equipped with a Voice Processor (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message. To use the Record-A-Call feature while on a call: 1. Press and dial 3 8 5 . 2. If required, dial the desired mailbox number. (Your phone may be programmed to select the mailbox, or you may be required to dial it.
PAGING The Paging feature allows you to make an announcement through phone speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your system administrator.
PERFORMING A HOOKFLASH DURING A CALL Certain telephone service companies may require a timed hookflash (a quick hang up and release). To generate a hookflash while using a line: Press and dial 3 3 0 . PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide.
PROGRAMMING DIRECT STATION SELECTION BUTTONS A button programmed as a Direct Station Selection/Busy Lamp Field (DSS/BLF) button provides a way to dial the associated extension with one touch. In addition, if the button is equipped with a lamp, you can visually monitor the status of the associated extension. To assign an extension to a DSS/BLF button: 1. With the handset in the cradle, dial 3 9 7 . 2. Press the DSS button(s) and dial the desired extension number.
PROGRAMMING SECONDARY EXTENSION BUTTONS With the Secondary Extension Appearances feature, you can program various buttons on your phone to indicate the call activity at a different extension (primary phone). In addition to being able to see when a call is ringing, answered, or on hold, you can use your secondary extension button to answer a call that is ringing at the primary phone.
USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to phone record reports that the system will periodically print. There are three types of account codes: • Standard account codes are automatically entered into the SMDR report whenever you place a call. • Forced account codes must be dialed before you can place an outside call.
SCREENING CALLS NOTE: This feature is available only if your telephone system is equipped with a Voice Processor (voice mail). If your voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the transfer method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 42 for details).
USING THE VOICE MAIL DIRECTORY Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. The system finds the closest matching directory name based on your entry. The mailbox and extension number directories can be used any time voice mail asks you to enter a mailbox number. To enter the name, use your dialpad buttons.
PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and forgot to put your phone in DND, don’t worry. With the Remote Feature Access, you can place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access your phone features from an outside line. NOTE: For your convenience, a pocket-sized guide of the Remote Feature Access is located in the front of this guide.
Remote Feature Access To access your phone from another phone: 1. EITHER, Call your Direct Inward System Access number (provided by your system administrator). If required, enter your password. OR, Use any phone on the system. 2. Enter 3 5 9 . 3. Enter your extension number. 4. Enter your password followed by # . You can now use any of the following features. To change the station password using Remote Programming: a. Enter 3 9 2 . b. Enter the new password, followed by # . c.
REQUESTING AGENT HELP Your telephone system may be programmed to support the Agent Help feature, which allows you to request help from a designated “Agent Help Extension” (usually your supervisor) during a call. When your request call rings at the Agent Help Extension, the supervisor can choose to join the call or reject the request. If the Agent Help Extension is a digital phone, the phone’s microphone is automatically muted so that the supervisor cannot be heard unless he or she presses MUTE .
WORKING IN HUNT GROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your system administrator.
Logging In and Out of ACD Hunt Groups Agents can log in to and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent. To log in to all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code: With or without the handset lifted, dial 3 2 8 and enter your Agent ID, if necessary. You will hear a login confirmation tone.
When you log in to a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.
Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . 64 Frequently Asked Questions (FAQs). . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION If you want to know more about your phone and voice mail system, this is the section for you. With additional information and an FAQ, you should be able to find answers to most of your questions. WHAT THE ADMINISTRATORS CAN DO FOR YOU The administrators are the people to whom you should turn if you have any problems with your phone and/or voice mail. They have access to advanced programming features and can reset certain settings associated with your phone.
FREQUENTLY ASKED QUESTIONS (FAQS) This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your system administrator or your local Inter-Tel dealer. How do I program System Speed-Dial numbers? A1. Only your system administrator can program System Speed-Dial numbers. You can, however, program up to ten Station Speed-Dial numbers (see page 46). Q2. How do I change the time and date on my phone? A2.
Q8. Why can’t I use one of the features described in this guide? A8. There are a few reasons why you might not be able to access the feature. Some possible reasons include: • Your system software version may not support the feature. This guide covers software versions 3.0 and later. (See page 7 for more information about software compatibility.) • Your system administrator may not have enabled the feature for your phone. • Your system administrator may have programmed your phone to block the feature.
DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES ACCESS CODE NAME Select Line Group 1-208 Automatic Route Selection Emergency Call Outgoing Call ACCESS CODE NEW CODE 92001-92208* 92000* 911 8 *These defaults may differ depending on the software version.
LEARNING MORE GETTING STARTED GENERAL FEATURE CODES 68 FEATURE NAME FEATURE CODE Account Code – Following Calls Account Code – Optional ACD Agent Log In ACD Agent Log Out ACD Agent Log In/Out ACD Agent Wrap-Up Terminate Agent Help Request Agent Help Reject Answer (Ringing Call) Automatic Intercom Access On/Off Automatic Line Access On/Off Automatic Line Answer Background Music On/Off Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Conference Change Lang
GENERAL FEATURE CODES (CONTINUED) FEATURE NAME Microphone Mute On/Off Page Page Receive On/Off Program Baud Rate Program Buttons Program Station Password Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message Cancel Remote Programming Reverse Transfer (Call Pick-Up) Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Switch Key
LEARNING MORE GETTING STARTED NOTES 70 Axxess® Model 8500 Phone User Guide
Index A About This Guide 2 About Voice Mail 5 About Your Phone 3 Accessing Your Mailbox 29 Account Codes 54 ACD Agent Wrap-Up Period 62 ACD Hunt Groups 60 Adding Parties to a Conference 20 Adjusting Your Phone’s Viewing Angle 10 Administrators 64 Agent Help 59 Agent IDs 60 Alternate Greeting 12 Assigning Secondary Extension Buttons 52 Automatic Call Answer 40 Automatic Call Distribution (ACD) 60 Automatic System Forwarding 24 B Background Music 39 Buttons DSS/BLF 52 feature 51 lamps 6 mute 26 secondary 52
Disabling account codes 54 automatic call answer 40 background music 39 call forwarding 23 cascade levels 45 do-not-disturb 35 enhanced speakerphone 27 group listen feature 26 handsfree 14 hunt group calls 60 message envelope options 41 paging 50 record-a-call 49 time/date option 41 Disconnecting a Headset 25 Displaying Speed-Dial Assignments 48 Distributing Calls 60 Do-Not-Disturb 35 Dropping Out of a Conference 20 E Emergency Calls 18 Enabling account codes 54 automatic call answer 40 background music 39
L Lamps 6 Language 40 Last Number Dialed/Saved 25 Leaving Messages 28 Listening to Messages 30 Logging In and Out of ACD Hunt Groups 61 M Mailbox Almost Full 29 Making and Receiving Calls 12, 14 Making Emergency Calls 18 Making Pages 50 Manual Call Forwarding 23 Members, Hunt Group 60 Message button 28 center 28 count 29 indicator lamp 5 notification 45 search order 43 Messages canceling unheard messages 34 listening 30 listening to messages 30 receiving 30 recovering deleted 32 sending 33 undeleting messa
Remote Access Password 57 Remote Feature Access 58 Remote Messaging 44 Requesting a callback 15 a reminder message 36 Agent Help 59 agent help 59 Responding to a Waiting Call 18 Retrieving Messages 28 Returning feature buttons to default 51 phone to default 40 to a call 19 to default operation 40 Reverse Transfer 22 Reverse Transfer (Call Pick Up) 22 Ring Intercom Always 14 Ring Types 39 S Saving Last Number Dialed 25 Saving Volume Levels 38 Screening Calls 55 Search Order 43 Secondary Extension Button Ass
VOICE MAIL FLOWCHART NOTE: At any menu level, you can press ACESSING YOUR MAILBOX • EITHER, Press the Message button to respond to a message from voice mail. OR, Call the voice mail extension number, press , and enter your mailbox number. • Enter your password and then # . SUBSCRIBER MAILBOX MENU to cancel or return to the previous menu or press # to accept.
Part No. 550.8114 Issue 8.
