Model 8601 INT4000 SoftPhone Cordless Telephone for Pocket User PC Guide User Guide
Notice This INT4000 Cordless Telephone User Guide is released by INTER-TEL®, INC. as a guide for system users and trainers. It provides information necessary to properly install, program, operate, and maintain this product. The contents of this guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some packages released after the publication of this guide will be documented in addenda to the guide or succeeding issues of the guide.
CONTENTS PAGE IMPORTANT SAFETY INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . VIII WARNINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . X SAVE THESE INSTRUCTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . XII FINDING YOUR WAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 GETTING STARTED Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 To Pick Up (Reverse Transfer) a Call . . . . . . . . . . . . . . . . . . . . . . . 27 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Redirect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
CONTENTS PAGE LEARNING MORE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . . 67 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Safety Instructions NOTE: For use with CSA Certifies (NRTL/C) Inter-Tel Axxess or Eclipse system only. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following: viii • Read and understand all instructions. • Follow all warnings and instructions marked on the product. • Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners.
• • Unplug this product from the wall outlet and refer servicing to qualified service personnel under the following conditions: — When the power supply cord is damaged or frayed. — If liquid has been spilled into the product. — If the product has been exposed to rain or water. — If the product does not operate normally when following the operating instructions. Adjust only those controls that are covered by the operating instructions.
Warnings CAUTION Changes or modifications to this product not expressly approved by Inter-Tel, or operation of this product in any way other than as detailed by this user guide, could void your authority to operate this product. Unplug all electrical appliances when you know an electrical storm is approaching. Lightning can pass through your household wiring and damage any device connected to it. This phone is no exception. NOTE: Do not attempt to unplug any appliance during an electrical storm.
Radio Interference Radio interference may occasionally cause buzzing and humming in your cordless handset or clicking noises in the base unit. This interference is caused by external sources, such as a TV, refrigerator, vacuum cleaner, fluorescent lighting, computer equipment, or electrical storm. Your unit is NOT DEFECTIVE. If these noises continue and are too distracting, please check your office to see what appliances may be causing the problem.
Save These Instructions Finally, it should be noted that some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, moving the cordless telephone farther away from the TV or VCR will often reduce or eliminate the interference.
SECTION CONTENTS FINDING YOUR WAY Finding Your Way PAGE Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 About Your Phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Dialpad and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
WELCOME Congratulations on your purchase of the Inter-Tel INT4000 cordless telephone. The INT4000 is designed to work on an Inter-Tel Axxess/Eclipse and voice mail systems to provide you with access to multiple lines, Caller ID, and other phone system features. To help familiarize you with the features of the INT4000, read this user guide thoroughly.
This guide contains instructions for using the INT4000 cordless telephone on the Inter-Tel telephone and voice mail systems. To help you find information more quickly, this guide is divided into four separate sections, as indicated by the tabs. These sections include the following: • Finding Your Way: This section provides installation instructions and illustrations for your phone. It includes figures and general information designed to help you find what you need.
The following pages describe the basic functions of the dialpad buttons and message display indicators.
ICON FUNCTION ACTION The connection has been made between the handset and the base unit. The handset ringer switch is turned off. Press TALK to answer or make a call. Press and hold ON/OFF MUTE on the side of handset to turn the ringer on. See page 15 for information on charging the battery. The handset battery pack is low and needs to be charged. You have received a mes- See page 34 for instructions on how to listen to the message. sage. Basic Button Functions BUTTON IF YOU... YOU CAN...
Display Your INT4000 has two lines of display with 16 characters per line. When your phone is idle, this display shows your extension number, your username, the time of day, and the date. At other times, it may display reminder messages, Do-Not-Disturb (DND) messages, numbers dialed, call sources, elapsed time of calls, current call costs, error messages, etc. Because the display can only support 16 characters, you may see a few abbreviations.
This section describes how to install the INT4000. Follow the instruction below. Selecting the Location Select a location for the INT4000 that is away from excessive heat or humidity. The base unit of your INT4000 can be placed on a desk or tabletop near a standard 120V AC outlet and telephone line jack. The base unit can also be mounted on a standard wall plate using the included wall plate adapter.
Connecting Power to the Base and Charger Units Connect the smaller AC adapter with the yellow ring on the connector to the yellow jack on the back of the charger unit, as shown below. CHARGER UNIT Connect the other AC adapter to the back of the base unit, as shown below. BASE UNIT TO TELEPHONE SYSTEM AC ADAPTER NOTE: Do not route the power cord where it will create a trip hazard or where it could become worn and create a fire or other electrical hazard.
You can mount your INT4000 either on a standard wall plate or directly on a wall. Follow the instructions below. Standard Wall Plate Mounting Your INT4000 is designed to be mounted on a standard wall plate. To attach the wall mount stand to the base unit: 1. Slide the wall mount stand into the notches at the top of the base unit, rotate the wall mount stand down and snap it into place, as shown on the right. 2. If you haven’t done so, plug the AC adapter into the base unit as previously described.
Direct Wall Mounting If you do not have a standard wall plate, you can mount your phone directly on a wall. Before mounting your phone, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Ensure the wall material is capable of supporting the weight of the base unit.
The charging unit is also designed to be wall mounted. Before mounting the charging unit, consider the following: • Select a location away from electrical cables, pipes, or other items behind the mounting location that could cause a hazard when inserting screws into the wall. • Ensure the wall material is capable of supporting the weight of the charging unit. • Use #10 screws with anchoring devices suitable for the wall material where the charging unit will be placed.
3. Slide the wall mount stand into the notches on the bottom of the charging unit, as shown on the right. NOTCHES 4. Place the charging unit on the posts of the wall screws and push down until it is firmly seated, as shown on the right. 5. Plug the AC adapter into a stan- dard 120V AC wall outlet.
You can use the belt clip to attach the handset to your belt or pocket for convenient portability. To attach the belt clip to the handset: 1. Snap the cover tab out of the belt clip notch on the top of the handset. 2. Slide the clip into the tab slot, as shown on the right. The belt clip is designed to fit snugly into the COVER TAB handset. BELT CLIP 3. Press firmly until the belt clip snaps into place.
Installing the Handset Battery Pack To install the battery pack: 1. Remove the battery cover by press- ing the latch and sliding the cover down and off of the handset. BATTERY COVER 2. Connect the battery pack connec- tor, observing correct polarity to the jack inside the battery compartment, as shown on the right. NOTE: Do not exert any force on this connection. It could cause damage to the battery or handset.
FINDING YOUR WAY Charging the Handset Battery Pack To charge the battery pack: 1. Place the handset into the charger unit. 2. Verify the CHARGE indicator lights. If the CHARGE indicator does not light, check to see that the AC adapter is plugged in and that the handset is making good contact with the charger unit contacts. NOTE: If you are using the INT4000 for the first time, fully charge the rechargeable Ni-MH battery pack for five hours without interruption.
ABOUT THE TELEPHONE SYSTEM As you can see, your INT4000 and Inter-Tel telephone system come equipped with a lot of “bells and whistles.” To help you understand what everything means, it is recommended that you read the following information before you use your phone: • Your telephone system may be programmed for one or two dial tones. Systems with two dial tones have one for intercom calls and one for outside calls. • Many features “time out” if you wait too long before performing the next step.
Getting Started SECTION CONTENTS PAGE INT4000 Cordless Telephone User Guide GETTING STARTED Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Starting the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Setting Up Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTRODUCTION Now that you know what your INT4000 can do, it’s time to start using it. In this section, you’ll learn how to make and receive calls, transfer calls, retrieve voice mail messages, and much more. STARTING THE PHONE NOTE: Before using your INT4000, make sure to raise the antenna of the base unit to the vertical position, as show on the right. When you pick up the handset and press TALK , the ACQUIRING LINK message appears, as shown on the right.
SETTING UP VOICE MAIL To begin using your voice mailbox, you need to complete a few basic set-up procedures to initialize your mailbox, customize your personal greetings, and record your voice mail directory name. (See page 16 for additional voice mail options.) Initializing Your Mailbox The first thing you should do is initialize your mailbox. This allows you to: Change the default password number to a personal password. • Record a name to identify yourself in the company directory.
Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox.
Recording Your Voice Mail Directory Name Your recorded name is used to identify you in the voice mail directory and to verify your mailbox number when messages are addressed to you. INT4000 Cordless Telephone User Guide 21 GETTING STARTED To change your directory name: 1. Access your mailbox as described on page 33. 2. Press 4 to select the Personal Options Menu. 3. Press 2 . Your current name is played. (Press 1 to replay your recorded name.) 4. Press 3 to erase and re-record your name. 5.
MAKING AND RECEIVING CALLS Making and receiving calls is the basic purpose of any phone. With your INT4000, you can make/receive intercom and outside calls and make emergency calls. Intercom Calls Your extension number allows other people to place intercom calls to you, without any extra codes. And, because every phone in your phone system is assigned an extension number, you can call other people in your system quickly and easily. NOTE: Ask your System Administrator for a list of extensions.
• To use the Off-Hook Voice Announce feature (if the called phone is programmed for it): Do not hang up. After the busy signals stop, you are automatically connected and may speak. (If you hear music or if the phone is in DND mode, your off-hook voice announce call will not go through.) This allows you to talk to other phone users on their handsfree speakerphone, even though they already has a call in progress on the handset.
To cancel the queue request before your phone rings: Press 6 . When dialing the number, you can do one of the following: • Use the speed-dial directory, see page 58. • Use the Station Speed-Dial feature, see page 52. • Use the System Speed-Dial feature, see page 54. • Redial the last number you dialed, see page 30. Receiving Outside Calls To receive an outside call: Press TALK or the flashing button. Or, lift the handset out of the charger unit.
PLACING CALLS ON HOLD You can place calls on hold in one of two ways: individual or system. • Individual Hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the Call Pickup (Reverse Transfer) feature (see page 27). • System Hold places the call on hold in the system. You can then pick up the call at any phone that has a flashing button for the call, including the phone that placed it on hold.
PLACING CONFERENCE CALLS With the Conference feature, you can establish a conference call with up to three intercom and/or outside parties (four, including you). To place a conference call: 1. While on the first call, press SPCL and 5 to put the call on hold. 2. Place an intercom or outside call. To place the call on hold, press 5 SPCL and . (If necessary, repeat this step to place one more call on hold.) 3. Press SPCL and 5 to join all of the calls together in the conference.
TRANSFERRING CALLS Although transferring calls is considered a basic function of a phone, your INT4000 has many advanced options for this feature. With your phone, you can transfer to another extension, voice mail, or even an outside line. To Another Extension 1. EITHER, Press OR, Press phone. XFER SPCL . and dial 3 4 6 to place the call on hold at the other 2. Dial the desired extension number.
FORWARDING CALLS With the Forwarding feature, you can have calls follow you (e.g., forwarded to a cell phone), or you can redirect calls to a voice mail or other extension. Manual Call Forwarding Manual call forwarding allows you to send incoming calls to another extension number. You can even forward calls to outside numbers, if your phone is programmed to allow this. To forward calls: 1.
Redirect Call NOTE: This feature is available only with versions 5.3 and later software. The Redirect Call feature allows you to forward any call that is ringing on your phone without having to answer the call. NOTE: You cannot redirect calls to an extension that is in DND or to a restricted outside number. To redirect a call to an extension number: 1. Press SPCL and 3 3 1 . To redirect a call to an outside telephone number: 1. Press SPCL and 3 3 1 . 2. Enter the outside telephone number.
REDIALING A NUMBER Although most phones redial the last number dialed, your System Administrator can program your phone to redial the last number saved. To use the Last Number Dialed feature (if enabled): Press REDIAL . A line is selected automatically, and the number is dialed. To use the Last Number Saved feature (if enabled): • To save the last number dialed: While the phone is idle or while listening to intercom dial tone, press REDIAL .
DISPLAYING INFORMATION ON YOUR PHONE Your INT4000 has two lines of display where you can view information, such as the date and time or the outside party’s name/number. Date, Time, Name, and Extension Number You can temporarily display the system date and time, your username, and your extension number at any time. To show the date and time display (while on a call, in DND, etc.): Press SPCL and 3 0 0 . NOTE: This feature is available only in versions 4.4 and later software.
USING A HEADSET With an electret headset, you can talk on the phone handsfree, without using your speaker and microphone. NOTE: If your headset has a power-saver mode, make sure the System Administrator has the Headset Connect Tone flag enabled in the telephone system. If this flag is not enabled, you may miss the first few seconds of incoming calls. To connect a headset: 1. Insert the headset plug into the vacant handset jack. 2.
ACCESSING YOUR MAILBOX If you have a message waiting in your mailbox, you must access your voice mailbox to retrieve it. TIP: Generally speaking, pressing # during any voice mail operation will advance you to the next step. For example, when leaving a voice mail message for another voice mail user, you can press # to skip the person’s introductory message and proceed directly to the recording phase.
USING VOICE MAIL MESSAGES Once you’ve accessed your mailbox, the system tells you how many new and saved messages you have. You can then listen to messages, delete messages, save messages, etc. Listening to Messages To listen to messages: 1. Access your mailbox as described on page 33. 2. EITHER, Press OR, Press 3 1 to listen to your new messages. to listen to your saved messages. 3.
If the telephone number is not available, you cannot reply to the message. • Press 3 to forward a copy of the message to another subscriber. If you want to include an introduction, press 1 . If not, press # to forward the message without additional comments. • Press • Press to play the introductory message envelope (see page 47 for information on envelope options). • Press 6 to listen to the next message. • Press 7 to save the new message in your mailbox.
Undeleting Messages NOTE: This feature is available only in versions 5.1 and later software. If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your System Administrator). Any retrieved messages are then restored to your saved-message queue. Messages that are not undeleted within the programmed time (up to 24 hours) are automatically erased. To recover deleted messages: 1. Access your mailbox as described on page 33. 2.
Sending Messages To send a message: 1. Access your mailbox as described on page 33. 2. Press . 2 3. Dial the desired mailbox number or group list number. 4. Press to accept the subscriber’s name. # 5. Record your message after the tone. While recording, you have the following options: Press 2 to pause while recording. Then press any button to continue. • Press 3 to erase and re-record your message. 6.
Canceling Unheard Messages NOTE: This feature is available only in versions 5.1 and later software. You can cancel unretrieved messages that you have sent to individuals, but not messages that you sent to group lists. To cancel unheard messages: 1. Access your mailbox as described on page 33. 2. While listening to the voice mail main menu, press 3. Press 1 5 for Message Options. . 4. When prompted, enter the number of the mailbox containing the unheard mes- sage. 5.
USING DO-NOT-DISTURB MODE If you are away from your desk, or if you do not want to be disturbed, you can use the DND feature. This halts all pages and calls to your phone, except queue callbacks, recalls, and direct ring-in calls. When other users call your phone, they hear a repeating signal of four fast tones and, if they have a display phone, see the DND message you have selected.
To enable DND: 1. Dial 3 7 2 . 2. Dial the two-digit number corresponding to the message you want to use. 3. If desired, customize the second display line by dialing the desired numbers or letters as described below: • Remain in numeric mode: Press the dialpad buttons to dial the desired numbers. Press # for a hyphen (-) or press * for a colon (:). Press FORWARD once to enter a space, or press BACKSPACE if you need to backspace.
USING REMINDER MESSAGES Never be late for a meeting again! With reminder messages, you can program your phone, up to 24 hours in advance, to alert you at a specified time. At the programmed time, the reminder message signals you with eight short tones, and your display shows the message. If you are on a call, you still hear the tones, and the message displays for ten seconds. Then the display returns after you hang up. (Reminder displays interrupt, but do not affect, programming.
To cancel all reminder message requests before they signal you: Dial 3 0 6 . To clear a received reminder message (you hear eight short tones and see a reminder message display): Press * .
Moving On SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 Setting Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Phone Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Voice Mail Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SETTING PREFERENCES Your phone and voice mailbox are automatically set to specific defaults. You can, however, configure many of these settings at any time. Phone Configuration Customizable features on your phone include changing volume levels, selecting a ring tone, and others. Changing Volume Levels You can select a low, medium, high, or maximum volume level. To change a volume level: During a call, press volume level.
Voice Mail Options Your voice mailbox contains personal options that allow you to customize your personal greetings, directory name, password, etc. NOTE: You cannot change your personal options until you have initialized your mailbox (see page 19). Recording Your Personal Greetings You can store two different personal greetings in your voice mailbox: a primary and an alternate. You can then select which greeting you want played when a caller reaches your voice mailbox.
To change your personal greeting: 1. Access your mailbox as described on page 33. 2. Press 4 to select the Personal Options Menu. 3. Press 1 . 4. Do one of the following: • Press 1 to record and/or enable your primary greeting. • Press 2 to record and/or enable your alternate greeting. • Press 3 to enable the system default mailbox greeting. 5. If you pressed 3 , continue to the next step. If you pressed or 2 , the current greeting is played (if one exists).
Changing Your Mailbox Password Your password prevents unauthorized access to your mailbox. To change your password: 1. Access your mailbox as described on page 33. 2. Press 4 3. Press 3 to select the Personal Options Menu. . 4. If you want to have a password, enter a new password, using up to 12 digits. If you do not want to use a password, skip this step. 5. Press # 6. Press # . Voice mail plays back your password if you entered one. to accept the password as entered or press your password. 7.
Changing the Call Screening Transfer Method NOTE: The Call Screening feature is available only if it is enabled for your mailbox (ask your System Administrator). Depending on the Transfer Method you select, transferred calls from voice mail may be unannounced (as usual), or one of the following may occur: • “Announce Only” Calls: Before voice mail transfers a call to you, a prompt asks the caller to record his or her name. When you answer, you hear, “You have a call from (caller’s name).
Programming a Fax Destination NOTE: This feature is available only in versions 5.1 and later software. With the Inter-Tel Voice Processing Unit, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your Fax Destination Number: 1. Access your mailbox as described on page 33. 2. Press 4 to select the Personal Options Menu. 3. Press 9 for More Options. 4. Press 1 . 5. Enter the number of your fax destination, followed by 6.
Programming Remote Messaging NOTE: Your installer or System Administrator must enable this feature on your voice mailbox. With Remote Messaging, you can program the Voice Processing Unit (voice mail) to call you when your mailbox receives new messages. Using a “cascade” (a series of up to nine telephone numbers), voice mail will call each number until it successfully connects to a device (e.g., pager, answering machine, etc.).
• To set up the time of day for notification: Press 2 . Then enter the time you want the message notification to start and stop. Enter the times with two digits for the hour and two digits for the minutes (e.g., 0900 = 9:00). If entering the time in 12-hour format, you are prompted to press 1 for AM or press 2 for PM. NOTE: For 24-hour notification, program the starting and ending times to be the same.
SPEED DIALING Speed dialing allows you (and your System Administrator) to store frequently dialed numbers for easy dialing. Each number is stored on your phone (Station Speed-Dial) or in the phone system (System Speed-Dial) and is identified by a location number. Once programmed, you can then quickly dial these numbers by entering a feature code and dialing the desired location number.
NOTE: To use the BACKSPACE button, you must pre-program the feature button (feature code 314) on your phone. Refer to Programming Your Feature Buttons section on page 56 for details on how to program the BACKSPACE button. Also to use the FORWARD, PREVIOUS, NEXT, or MSG button, your System Administrator must program them in Database Programming. • Press # to save the name. 4. Dial the extension number or telephone number to be stored.
System Speed Dial Your System Administrator can store up to 1000 speed-dial numbers in System Speed-Dial locations 000-999. To view and/or dial System Speed-Dial numbers: 1. Dial 3 8 1 2. Enter the location code (000-999) for the desired number. 3. Press # to dial the number. USING RECORD-A-CALL If your telephone system is equipped with a Voice Processing Unit (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message.
PAGING The Paging feature allows you to make an announcement through phone speakers or external speakers (if your system is equipped with external paging equipment). To prevent announcements from transmitting through every phone in the system, this feature uses page zones. Each zone contains a different combination of extensions and external paging equipment, and is programmed by your System Administrator.
PROGRAMMING YOUR FEATURE BUTTONS Depending on how your system is programmed, some of your feature buttons may be “user-programmable.” If so, you can program them with any of the feature codes listed in the back of this user guide or with extension numbers. In addition, you can combine the feature button and Station Speed-Dial functions to program a feature button to dial an outside number. To program a user-programmable feature button: 1. Dial 3 9 7 . 2. Press the feature button you want to program. 3.
USING ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, you might be required to enter account codes when you place a call. These codes add information to phone record reports that the system will periodically print. There are three types of account codes: • Standard account codes are automatically entered into the SMDR report whenever you place a call. • Forced account codes must be dialed before you can place an outside call.
SCREENING CALLS NOTE: This feature is available only if your telephone system is equipped with a Voice Processing Unit (voice mail). If your voice mailbox is programmed correctly, you can screen calls that are transferred from voice mail. This allows you to accept and/or refuse specific calls. Depending on the Transfer Method you use, calls from voice mail may be unannounced, announce only, or screened calls (see page 48 for details).
To perform a directory search: 1. Dial 3 0 7 . 2. Press 3 1 for the intercom directory, press for the feature directory. 2 for the outside directory, or press 3. Enter letters or numbers (up to 10 characters) as described below: • Remain in alphanumeric mode: Press the dialpad buttons to enter the desired characters. (See the chart below.) The number of times a button is pressed determines which character is entered. For example, 77776444844 would enter “SMITH.
Voice Mail Directory Whenever voice mail asks you to enter a mailbox number, you can use the mailbox and extension number directories. You can also use these directories to leave a voice message with another user. Like the phone directories, you don’t have to enter the full name because the system finds the closest match based on your entry. To perform a directory search: When prompted, press the buttons to enter the name.
PROGRAMMING REMOTE FEATURE ACCESS If you are away from your desk and have forgotten to put your phone in DND, don’t worry. With the Remote Feature Access, you can place your phone in DND or forward calls from any other phone on the system. And, if you have a special dial-up line, you can access your phone features from an outside line. Remote Access Password Before you use Remote Feature Access, you should program a password, as described below. To change the password from your phone: 1. Dial 3 9 2 .
To turn off DND: Dial 3 7 1 , then press TALK . To turn on Call Forward: a. Enter one of the following Call Forward feature codes: All Calls ......................... 3 5 5 If No Answer .................. 3 5 6 If Busy ........................... 3 5 7 If No Answer or Busy ..... 3 5 8 b. Enter an extension number or enter an outside line access code followed by a telephone number. c. Press TALK to hang up. To turn off Call Forward: Dial 3 5 5 , then press TALK .
To respond to an Agent Help request at a display phone: When you receive an Agent Help request, your display shows REQUESTS HELP. You can do one of the following: • To accept the call: Answer as usual. Your microphone is muted and you cannot be heard by either party unless you press MUTE . • To reject the call: Dial 3 7 6 .
WORKING IN HUNT GROUPS Your system may be programmed with “hunt groups.” Hunt groups are groups of phones that share a common extension number in addition to having individual extension numbers. This allows someone to call anyone in the group (using the common extension) or a specific member (using the individual extension). The members of these groups and the common extension(s) are programmed by your System Administrator.
Logging Into and Out of ACD Hunt Groups Agents can log into and out of the ACD hunt group at any time. While logged in, the agent receives calls through the ACD hunt group. When the agent is logged out, calls to that ACD hunt group bypass the agent. To log into all of your ACD hunt groups at once using the ACD Agent Login/ Logout feature code: Dial 3 2 8 and enter your Agent ID, if necessary. The display shows AGENT LOGGED IN TO ALL ACDS, and you hear a confirmation tone.
When you log into a group, you may be automatically connected to a call after you hear a short ring burst. If the ACD Agent ID Automatic Connect option is enabled for your hunt group and you are using a headset, you will be automatically connected. If this option is not enabled for your hunt group, the call will ring until you answer it or until it times out to another extension.
Learning More SECTION CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 What the Administrators Can Do for You . . . . . . . . . . . . . . . . . . . . . . . 67 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Frequently Asked Questions (FAQs) . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Default Feature Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . .
TROUBLESHOOTING If your INT4000 is not performing to your expectations, please try the steps included in the table below. If you are still unable to resolve the problems, contact your System Administrator. NOTE: Do not attempt to service this unit yourself. All service must be done by qualified service personnel. PROBLEM Charge light will not come on when handset is placed in the charger unit. Conversation is interrupted frequently. Warning tone is heard and NO SERVICE message is displayed.
FREQUENTLY ASKED QUESTIONS (FAQS) This section includes some of the most frequently asked questions. If you have problems with your phone or voice mailbox, refer to this section before you contact your System Administrator or your local Inter-Tel dealer. How do I program System Speed-Dial numbers? A1. Only your System Administrator can program System Speed-Dial numbers. You can, however, program up to ten Station Speed-Dial numbers (see page 52). Q2. How do I change the time and date on my phone? A2.
Q7. How do I scroll the display screen? A7. You must have the PREVIOUS and NEXT buttons programmed on your phone to scroll up and down. Your System Administrator must program them in Database Programming. Q8. Why can’t I program a Station Speed-Dial number to the button I want? It keeps saying that the button is non-programmable. A8. Your System Administrator has programmed that button as a non-programmable button.
DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes, if necessary. OUTSIDE LINE ACCESS CODES ACCESS CODE NAME Select Line Group 1-208 Automatic Route Selection Emergency Call Outgoing Call ACCESS CODE NEW CODE 92001-92208* 92000* 911 8 * These defaults may differ based on the software version.
GENERAL FEATURE CODES 72 FEATURE NAME FEATURE CODE Account Code – Following Calls Account Code – Optional ACD Agent Log In ACD Agent Log Out ACD Agent Log In/Out ACD Agent Wrap-Up Terminate Agent Help Request Agent Help Reject Answer (Ringing Call) Automatic Intercom Access On/Off Automatic Line Access On/Off Automatic Line Answer Background Music On/Off Call Forward All Calls Call Forward If Busy Call Forward If No Answer Call Forward No Answer/Busy Conference Change Language Data Default Station Direc
GENERAL FEATURE CODES (CONTINUED) FEATURE NAME Message – Silent Microphone Mute On/Off Page Page Receive On/Off Program Baud Rate Program Buttons Program Station Password Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message Cancel Remote Programming Reverse Transfer (Call Pick-Up) Review Buttons Ring Intercom Always On/Off Ring Tone Selection Routing Off Station Speed Dial Station Speed-Dial Programming System Forward Enable System Forward Disable System Forward On/
74 INT4000 Cordless Telephone User Guide
Index A About the telephone system 16 this guide 3 voice mail 16 your phone 3 Accessing Your Phone 61 Account Codes 57 ACD (Automatic Call Distribution) 64 agent IDs 64 hunt group login 65 hunt groups 64 Administrators 67 Agent Help 62 Agent Help Request 62 Alternate Greeting 20, 45 Attaching the Belt Clip to the Handset 13 Automatic System Forwarding 29 B Base Units and Handsets xii Basic Button Functions 5 Basic Message Display Functions 5 Battery Packs xii C INT4000 Cordless Telephone User Guide D Da
E Emergency Calls 24 Enabling hunt group calls 64 paging 55 Ending an ACD Hunt Group Call 66 Entering Account Codes 57 F Fax Destination Number 49 Feature Buttons 56 Features off-hook voice announce 23 redirect calls 23, 24 ring intercom always 22 speed dialing 52 Finding Your Way 1 Forced Account Codes 57 Forwarding Calls 28 automatic system forwarding 29 redirect calls 29 Frequently Asked Questions (FAQ) 69 Full Mailbox 33 G Getting Started 17 Greetings 20, 45 H Handset Ringer 44 Headset 32 Hold 25 Hoo
turning the handset ringer on/off 44 Phone Directory 58 Placing calls on hold 25 conference calls 26 outside calls 23 Primary Greeting 20 Privacy xii Programming cascade levels 50 fax destination 49 feature buttons 56 notification days and times 51 outside number as a feature button 56 remote feature access 61 remote messaging 50 ring intercom always 22 secondary extension buttons 56 Q Queue the Line 22 R INT4000 Cordless Telephone User Guide Save These Instructions xii Screening Calls 58 Search Order 4
record-a-call 54 reminder messages 41 the directories 58 voice mail messages 34 V Viewing Speed-Dial Numbers 53 Voice Mail directory 60 directory name 46 message envelope 47 options 45 password 47 Voice Mail Messages canceling unheard messages 38 78 listening to messages 34 sending Messages 37 Volume Levels 44 W Waiting Calls 24 Wall Mounting 9 Warnings x Welcome 2 What the Administrators Can Do for You 67 Working in Hunt Groups 64 Wrap-Up Timer 66 Z Zones, Page 55 INT4000 Cordless Telephone User Guid
Voice Mail Flow Chart NOTE: At any menu level, you can press * to Cancel or return to the Previous Menu or press ENTERING YOUR MAILBOX • EITHER, Press SPCL and the MSG button to respond to a message from voice mail. OR, Call the voice mail extension number, press * , and enter your mailbox number. • Enter your password and then # .
Part No. 935.0357 (UCZZ01790EZ) Issue 2, November 2003 A:46/1468A ©Inter-Tel, Inc.
