Inter-Tel CS-5200/5400 Communication Servers Administrator Guide
Voice Mail Administrator Features If your voice mail system has Automatic Speech Recognition (ASR) capability and it is enabled for the administrator mailbox, you can complete voice mail tasks by issuing spoken commands or by pressing dialpad digits. Accessing the Voice Mail Administrator’s Mailbox — Call the voice mail access number. — Say “Login” or press . — Say or enter the administrator mailbox number. Then enter the password, and press # .
Default Administrator Feature Codes To Program System Speed-Dial Numbers: — While on-hook, enter 9 8 0 1 . — Enter the speed dial location code (000-999) or (0000-4999). — To change or program the name: Enter the desired name for the speed-dial number using one of the following methods: In numeric mode, the dialpad buttons are used to enter numbers 0-9, the # button is used for entering a hyphen, and the button is used for entering a colon.
Part Number 580.8001 CS-5200/5400 COMMUNICATION SERVERS ADMINISTRATOR GUIDE ISSUE 1.1, August 2005 ©Inter-Tel, Inc.
NOTICE This Inter-Tel® CS-5200/5400 Communication Servers Administrator Guide is released by Inter-Tel, Inc. as a guide for system and voice mail administrators. It provides information necessary to properly administer the system. The contents of this guide, which reflect current Inter-Tel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.
INTER-TEL® CS-5200/5400 Contents ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Contents CONTENTS PAGE FCC Regulations ix Safety Regulations xii Network Security Statement xiv Document Overview 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 “Endpoints” and “Phones” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Changes to Issue 1.1. . . . . . . . . .
Contents INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS Administrator Procedures PAGE 21 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Voice Mail Administrator Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTER-TEL® CS-5200/5400 CONTENTS System Features (Continued) Contents ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 PAGE Call Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197 Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200 Reverse Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS Voice Processing Features (Continued) PAGE Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268 EM Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271 E-mail Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTER-TEL® CS-5200/5400 FCC Regulations ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 FCC Regulations IMPORTANT 1. This equipment complies with Part 68 of Federal Communications Commission (FCC) rules. On the side of the equipment chassis is a label that contains, among other information, the FCC registration number and ringer equivalence number (REN) for this equipment.
FCC Regulations INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 4. The telephone company may make changes in its facilities, equipment, operations, or procedures which may affect the operation of this equipment. If so, the customer shall be given advance notice so that any necessary modifications can be made in order to maintain uninterrupted service. 5.
INTER-TEL® CS-5200/5400 FCC Regulations ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 NOTICE The telephone instruments specifically designed for this system have hearing aid-compatible handsets that are in compliance with section 68.316 of the FCC Rules. The IP SLA complies with UL60950/CSA60950 and EN 60950 standards and complies with EN 55022 and CFR 47 part 15 of the FCC Rules.
Safety Regulations INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Safety Regulations IMPORTANT SAFETY INSTRUCTIONS NOTICE The “C US” indicator adjacent to the Canadian Standards Association (CSA) mark on the product label signifies that the system has been evaluated to the applicable ANSI/UL and CSA Standards for use in both the United States and Canada. The CSA is a Nationally Recognized Testing Laboratory (NRTL). NRTL is a designation granted by the U.S.
INTER-TEL® CS-5200/5400 Safety Regulations ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 11. Never push objects of any kind into this product through chassis slots as they may touch dangerous voltage points or short out parts that could result in a risk of fire or electric shock. Never spill liquid of any kind on the product. 12. To reduce the risk of electric shock, do not disassemble this product, but take it to a qualified serviceman when some service or repair work is required.
Network Security Statement INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Network Security Statement Although no telecommunications system or data network is entirely secure, as long as appropriate security measures are put in place and properly maintained by both the customer and the installing company, this architecture and its associated server-based applications are substantially secure against unauthorized access to the customer's data network via the telecommunications system.
INTER-TEL® CS-5200/5400 Document Overview ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Document Overview CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 “Endpoints” and “Phones” . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Computer Science Roots . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Document Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Introduction The Inter-Tel CS-5200/5400 Communication Servers Administrator Guide contains information that System Administrators and Voice Mail Administrators need to know about the InterTel 5000 Network Communications Solutions family of products.
INTER-TEL® CS-5200/5400 Document Overview ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Changes to Issue 1.1 In addition to the content of Issue 1.0 of the Inter-Tel CS-5200/5400 Communication Servers Administrator Guide, Issue 1.1 contains new information and related instructions, and identified errors have been corrected.
Document Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Mail Administrator Voice Mail Administrators can use special features that are not provided to other voice mail users.
INTER-TEL® CS-5200/5400 • Document Overview ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Features: The Voice Processing Features section describes Basic Voice Mail features and optional external Voice Mail options. For further details, turn to the section. Or, if viewing the PDF version of the manual, go directly to the section by clicking Voice Processing Features.
Document Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Header and Footer Guides Whether using the electronic PDF or the paper version, users can identify the section of the guide they are viewing by looking at the header or footer of the page. The first major document topic on a page appears both in the header, next to the section title, and in the footer opposite th page number.
INTER-TEL® CS-5200/5400 Document Overview ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Hazard Identification and Supplemental Information This guide uses standardized graphic conventions to promote safe practices, to prevent or minimize damage to equipment, to avoid the corruption of data, and to clarify the Inter-Tel, Inc. position on certain technical or business issues.
Document Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Supplemental Information Notices, Notes, and Important messages provide supplemental information about the topic being discussed. A NOTICE stipulates conditions, requirements, and/or policies relevant to the topic under discussion. NOTICE For correct operation of the system, use ONLY the compact flash memory cards available through Inter-Tel, Inc. A NOTE conveys supplemental information related to the topic.
INTER-TEL® CS-5200/5400 Document Overview ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 1.
Document Overview INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 1.
INTER-TEL® CS-5200/5400 Product Description ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Product Description CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Inter-Tel CS-5200/5400 Communication Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Inter-Tel Network Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 IP Resources . . .
Product Description INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Introduction The Inter-Tel 5000 Network Communications Solutions platform is a converged communications platform designed for use in small- and medium-sized business environments. It provides an Internet Protocol (IP) solution for telecommunication needs and supports IP phones, InterTel digital phones, standard single line phones, and other endpoints.
INTER-TEL® CS-5200/5400 Product Description ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 IP Resources This guide refers frequently to the term “IP resources,” which has an important meaning in computer telephony (CT) jargon. In common English usage, the word “resources” refers to a supply that can be drawn on when needed. Computing resources constitute the needed supply to run CT applications, and different applications require different amounts of resources.
Product Description INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Product Description ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 When the key is replaced and the correct serial number is detected by the system, the audio is enabled and the reset countdown is aborted. If the system powers up without the USB security key in place, the user must reload the software license through database programming.
Product Description INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 IP Single-Line Adapters (IP-SLA), Single-Line Adapters (SLA), and single line analog phones and other endpoints. • Pocket PC SoftPhone: The Model 8601 is a SIP softphone that runs on selected Pocket PC 2002 (or later) Personal Digital Assistant (PDA) platforms.
INTER-TEL® CS-5200/5400 Product Description ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The data capacity of the CF determines the amount of BVM message storage, which ranges from 30 hours with a 256 MB card to more than 211 hours with a 1 GB card. For storage of voice mail messages and greetings, custom prompts, and Record-A-Call messages, each system CF reserves a predetermined amount of memory. The larger the capacity of the CF, the more memory will be available for storage, as shown in Table 3.
Product Description INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Automated Attendant: Automated Attendant is a programmable feature that provides automated call answering services. Calls can transfer, forward, or directly ring in to Automated Attendant. When Automated Attendant answers a call, it plays a recording that gives dialing instructions. After hearing the recording, or at any time while it is playing, the caller may dial an extension or mailbox number.
INTER-TEL® CS-5200/5400 • • • • • Product Description ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 used in the Unified Messaging faxing feature. When the request is completed, the voice processing system places a call to the caller’s fax machine to deliver the requested documents. For information about Fax-On-Demand, refer to page 274. Record-A-Call: This feature allows a phone user to record a call-in-progress as a voice mailbox message.
Product Description INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Mail Networking A voice processing system can be installed on any or all nodes in the user’s network. These voice processing systems can also be networked together to allow a caller to leave a message on the local voice processing system for a mailbox located on another voice processing system in the network. Maximum capacities of networked voice processing systems are listed in Table 4. Table 4.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Administrator Procedures CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 System Administrator Phone Designation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Scheduled Delayed Major Resets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Introduction When programming your site’s database, the Inter-Tel-certified technician can program a phone’s extension as both a System Administrator and a Voice Mail Administrator. Sometimes the two jobs are handled by the same person. You can use a phone that has been designated as an Administrator phone to perform certain programming tasks for the call processing system and/or the voice mail system.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Setting System Date and Time NOTE Inter-Tel CS-5200/5400 supports the Automatic Daylight Saving Time (British Summer Time, in Europe) feature. However, the Enable Daylight Saving Time flag in Database Programming must be set to Yes to use the Automatic Daylight Saving Time/British Summer Time feature. A System Administrator can manually reset the system time or date when it is necessary.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To set the network date and time: NOTE If you make a mistake, press MUTE leave it unchanged and start over. to backspace or press or CANCEL to 1. While on-hook, enter the Set Network Date and Time feature code (9810). Your display shows DATE . 2. If you do not need to change the date, press XX:XX prompt. 3. Use the dialpad buttons to enter the month, day, and year.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Programming the Database Using a System Administrator Phone Any System Administrator phone can perform database programming. However, programming requires a display phone, such as an Executive Display, Professional Display or Model 8560 digital phone or the Model 8660 IP phone.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 (Note that letters correspond to the letters printed on dialpad buttons.) Japanese characters are available with the standard Multilingual Support feature included in your software license. Japanese is programmed as a Primary or Secondary Language, and the Administrator’s phone is set for Japanese. Use the following table to guide you as you program alphanumeric information.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 2. If a password is required, the display shows ENTER PASSWORD. Use the dialpad to enter your 1–8 digit password and press # . (If you enter an incorrect password or do not press # , the display shows INVALID PASSWORD.) If a password is not required, skip this step. 3. The display shows ENTER DATABASE OPTION. (Display phones also show the options: ENDPOINT, SYSTEM, and TRUNK.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 b. Endpoint Information: This option allows you to select an Attendant for the endpoint or program the endpoint’s username. To select it, press 2 or the ENDPOINT INFO menu button. The display shows ENTER ENDPOINT INFO OPTION. Select one of the following: 1.) Attendant: To assign an Attendant to serve this endpoint, press 1 or the ATTENDANT menu button. The display shows ENTER ATTENDANT EXTENSION.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 8. If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: — Delayed Reset: Press 1 or the DELAYED menu button to delay the reset. The display shows DELAYED RESET SCHEDULED. The system will be reset at the pre-programmed time. — Immediate Reset: Press now. NOTE Page 30 2 or the IMMEDIATE menu button to reset the system A system reset will drop all calls in progress.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 1.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Programming You can use your Administrator phone to program the following system-wide information: • Define Do-Not-Disturb (DND) messages: The messages for the Do-Not-Disturb feature can be reprogrammed through an Administrator’s phone. Administrators can delete or change messages 01–20 to any value up to 16 characters. For feature description and DND message details, refer to “Do-Not-Disturb” on page 235.
INTER-TEL® CS-5200/5400 • Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Swap extensions: An extension number can be relocated (swapped) to another endpoint. To swap extensions, the two affected endpoints must meet the following criteria: — Both devices must reside on the same node as the Administrator performing the swap. — Both devices must be the same type (i.e., both digital, both Inter-Tel Protocol (ITP) mode, both SIP mode, or both single line phones).
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 2.) The display shows VERIFY PASSWORD. Enter the password exactly as you did in the step above, followed by # . The display returns to the ENTER SYSTEM OPTION prompt. (If you hear reorder tones and see an error message, the passwords did not match and you must start over at the CHANGE PASSWORD prompt.) c. Reminder Messages: This option allows you to program the reminder messages used by the endpoints.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 3.) Press # or ACCEPT to exit to the ENTER ENDPOINT EXTENSION prompt. The display shows UPDATING DATABASE for four seconds and then DATABASE UPDATED. (Or, to cancel your entry, press or CANCEL. The display shows NO UPDATE PERFORMED.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 — Delayed Reset: Press 1 or the DELAYED menu button to delay the reset. The display shows DELAYED RESET SCHEDULED. The system will be reset at the pre-programmed time. — Immediate Reset: Press tem now. NOTE Page 36 2 or the IMMEDIATE menu button to reset the sys- A system reset will drop all calls in progress.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 2.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Trunk Programming The trunk information that can be programmed by an Administrator phone includes the following: Individual trunks: • Answer Supervision type: Answer Supervision determines whether the system should consider a call valid when it receives polarity reversal from the central office or wait for the Valid Call timer to expire.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Trunk groups: • Day/Night Answer Access: You can program separate lists for phones with allowedanswer access in day and night modes. • Day/Night Ring-In: You can program separate lists of endpoints with ring-in for day and night modes. • Change Toll Restrictions: You can program toll restriction classes of service for the trunk groups. Classes of service are described in detail on page 158.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 SION OPTION, press 1 or the POLARITY REVERSE menu button for the polarity-reversal supervision type. Or, press 2 or the VALID CALL menu button for Valid Call timer supervision. Or, press 3 or the VALID + POLARITY menu button for Valid Call timer with Polarity Reversal supervision. Then press # or ACCEPT to continue. Caller ID: To enable or disable Caller ID, press 2 or the CALLER ID menu button.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Ring-In For Day Or Night Mode: To program the endpoint that will have ring in for this trunk group for day mode, press 3 or the RING-IN DAY menu button. To program for night mode, press 4 or the RING-IN NIGHT menu button. When the display shows ENTER ENDPOINT EXTENSION, enter endpoints into the list one at a time as described above for Answer Access.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 7. If a system reset is required, the display shows ENTER SYS RESET OPTION. Do one of the following: • Delayed Reset: Press 1 or the DELAYED menu button to delay the reset. The display shows DELAYED RESET SCHEDULED. The system will be reset at the preprogrammed time. • Immediate Reset: Press now. 2 or the IMMEDIATE menu button to reset the system CAUTION Possible interruption of calls in progress.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 3.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Programming System Speed Dial Numbers System Speed Dial numbers and names can be programmed by the installer or at any Administrator phone. The System Speed Dial numbers can contain up to 48 digits each and can include hookflashes and/or pauses for dialing a series of numbers. For example, the Speed Dial number can contain an SCC local number, a pause, an access code, and the phone number.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Use the following table to guide you as you program alphanumeric information.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To erase System Speed Dial names or numbers: 1. While on-hook, enter the Program System Speed Dial feature code (9801). Display phones show PROGRAM SYS SPD # (000–999). 2. Enter the Speed Dial location code (000–999). The display shows ENTER NAME: . 3. You may erase the name and/or number: To erase the name: Press MUTE repeatedly until the name is erased or press CLEAR.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Programming Mini-DSS buttons: 1. With the handset in the cradle, dial 2. Press the Mini-DSS button and dial the desired extension number. 3 9 7 . Once programmed, you can use your Mini-DSS button as follows: • • • You can place an intercom call to the extension that the button is programmed for by pressing the button once.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To transfer the call to hold: Press the Hold button or press ∞ and enter the Individual Hold feature code (336). The call will not ring or send call waiting signals until the Hold timer expires. To try another station: Press another Mini-DSS button. To return to the caller: Press the lit Call button, trunk button, or IC button.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To respond to a minor alarm from any alarm display phone: 1. When a minor alarm indication appears, write down the alarm information. 2. While on-hook, clear the alarm by entering the Clear System Alarm feature code (9850) or the Clear Network Alarm feature code (9851). The display shows SYSTEM (or NETWORK) ALARM CLEARED. 3. Take the appropriate action as indicated in Table 8.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 8: System Alarms (Continued) ALARM TEXT SYS MGR LINK ERR DESCRIPTION AND ACTION REQUIRED (CONTINUED) The certificate is not yet valid or the system is not connected to the appropriate System Manager server. Contact service personnel. SYS ALARM #18 SYS MGR INV CERT A corrupt certificate was uploaded or there was an error in writing the file. Contact service personnel.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Endpoint Module (DEM-16) may have failed. The warning might also appear on a single phone if the phon or its cabling are defective. Because they indicate that all or part of the system is inoperative, major alarms require immediate attention from service personnel. Clearing Alarms An Administrator can clear a network-wide alarm on the local node only or on every node in the network.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Alarms with the same priority level are placed in the queue based on the time the alarm was generated. For example, if A010 (priority 3) is generated at 10:30 AM, and A012 (priority 3) is generated at 10:32 AM, A012 is placed in the queue after A010. • If the queue contains 30 alarms, the oldest, lowest priority alarm is overwritten with the new alarm.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Networked systems containing nodes running Inter-Tel Axxess v8.1 or earlier require special attention because those nodes do not have the Alarm Queue feature. In networks that include these early-version Axxess systems, a broadcast message is sent only when the most recent network alarm is cleared. When the message is sent, that network alarm is cleared on all nodes in the system.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To reset the internal modem: NOTE During a reset, any call connected to the modem is dropped. 1. Enter the Modem Reset (9869) feature code. The display shows RESET MODEM EXT#. 2. Enter the modem extension number. The display shows MODEM RESET. If an invalid modem extension is entered, the display shows INVALID MODEM EXTENSION.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 3. Enter the module number where the device to be seized is located (if you enter a single digit, press # after the digit to continue). (If you enter an invalid module number, the display shows INVALID MODULE NUMBER.) Do not enter the Unit number (0). The display shows ENTER PORT. 4. Enter the port (circuit) number of the device to be seized (if you enter a single digit, press # after the digit to continue).
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To freeze or unfreeze network history: 1. While on-hook, enter the Diagnostics Mode feature code (9900/9100) to turn on diagnostics mode. The display shows DIAGNOSTICS ON. 2. Enter the Network Freeze Zone System Histories feature code (9939/9139) or Network Unfreeze Zone System Histories feature code (9989/9189). Display shows SELECT FRZ ZONE (0–9) #. 3.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 8. When prompted, do one of the following: • Say “Accept” or press # again to accept the name. • Say “Replay” or press 1 to replay the name you just recorded. • Say “Append” or press • Say “Re-record” or press 2 to add to your name. 3 to erase and re-record your name. Once you have initialized your mailbox, you can access it and the Voice Mail Administrator’s menu as indicated below.
INTER-TEL® CS-5200/5400 • Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Set additional personal options for a mailbox NOTES To provide system security, all mailboxes and extension IDs should have a password. To make the passwords difficult to guess, they should not match the mailbox number or consist of one digit repeated several times.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • • • Fax Destination Number: If an endpoint is programmed to receive incoming faxes, the user can program the fax destination number that will receive the faxes that are sent to the mailbox. Message Search Order: This option allows the user to determine how to retrieve saved or new messages based on the date and time they were received.
Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 INTER-TEL® CS-5200/5400 4. 5. Say “Name” or press 2 . The recorded name is played. You have the following options: • Say “Accept” or press # to accept the recorded name. • Say “Replay” or press 1 to replay the recorded name. • Say “Append” or press 2 • Say “Erase” or press to erase and re-record the name. Hang up or press 3 to add to the name. to return to the previous menu. To change a password: 1.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 7. Hang up or press to return to the previous menu. To set up Remote Messaging, if enabled in DB Programming: 1. Access the Voice Mail Administrator’s mailbox and menu. Refer to page 58. 2. Say “Mailbox Maintenance” or press option. 3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu. 4. Say “Remote” or press 5.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 3. Say or enter the mailbox or extension ID to be accessed. You hear the Personal Options menu. 4. Say “More” or press 5. Say “Transfer” or press 5 . The system tells you what the current transfer method is. You can then select the desired transfer method, as follows: 6. 9 for More Options.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Changing A Group List Name A Group List is a collection of mailboxes that is programmed in DB Programming. Subscribers can use Group Lists to send messages to several mailboxes simultaneously. With the Voice Mail Administrator mailbox, you can record a name for the Group Lists that have been programmed in the system.
INTER-TEL® CS-5200/5400 4. Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 When prompted, say or enter the fax document number. One of the following occurs when you enter the number: If the document number does not already exist, the system asks you to verify the number. Say “Yes” or press # if the number is correct and go to the next step. Or, say “Reenter” or press 3 if you want to re-renter the number.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 recording to an application with a list of several recordings, your input will change only the first entry in the list. You cannot change the other entries using the Voice Mail Administrator’s mailbox. NOTE The custom audiotex program planning sheet is designed to help you plan and record custom recordings. Refer to “Creating Audiotex Recordings” on page 65. To make or change a custom audiotex recording: 1.
Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 INTER-TEL® CS-5200/5400 4. When prompted, say or enter the extension number of the application to be programmed. (For example, if users dial 2000 to reach voice mail, enter 2000 to assign the voice mail greeting.) 5. Select the mode for the recording: 6. • Say “Day” or press • Say “Night” or press • Say “Cancel” or press 2 for night mode. to return to the previous step. Say or enter the desired recording number (001-500).
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • 5. Say “Speech Recognition” or press 3 to record an ASR prompt. The current prompt is played. You have the following options: • Say “Replay” or press • Say “Replace” or press 3 to replace the system prompt with a custom prompt. Record the prompt and then press # . • Say “System” or press • Say “Cancel” or press to replay the prompt. 1 to reinstate the system prompt.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Administrator Programming Planning Sheets The following program planning sheets are designed to help you plan your site’s system and voice mail programming. Custom Audiotex Recordings If you customize Audiotex recordings, use the table below to make note of the text. For further instructions, refer to “Creating Audiotex Recordings” on page 65.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Endpoint Programming Administrator Database Programming Password: ___________________________ Endpoint Information For each station to be programmed, record the following information.
INTER-TEL® CS-5200/5400 : Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.
Administrator Procedures INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Administrator Procedures ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Individual Trunk Programming Record the following information for each trunk to be programmed. Answer Supervision Type: Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Caller ID? Yes or No Hybrid Balance: Normal or Short Signaling: DTMF or Dial Pulse Trunk Group Number: Username: Trunk Group Programming Record the following information for each trunk group to be programmed.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Hardware and Endpoints CONTENTS PAGE Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Inter-Tel CS-5200/5400 Communication Servers Chassis . . . . . . . . . . . . . . . . . . . . . . . . 77 Chassis Interfaces/Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS PAGE Features Common to IP and Digital Inter-Tel Endpoints . . . . . . . . . . . . . . . . . . . . . . . . 93 Model 8614 Mini-Direct Station Select Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Phone Display Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Six-Line Display . . . . . . . . . . . . . . . . . . . . . .
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Introduction The Inter-Tel 5000 Network Communications Solutions platform can be licensed and programmed to support multi-protocol, IP, SIP, digital, and single line phones, as well as other endpoints and system-enhancing hardware. The platform supports communication needs from individual workstations to single-site or network-wide Hunt Group arrangements.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Back of the Inter-Tel CS-5200/5400 Chassis The back of the Inter-Tel CS-5200/5400 chassis provides the following interfaces: • Two loop start trunk circuits in a single port, preprogrammed for connection to the local telephone company central office (CO) [local exchange in Europe]. These circuits, along with the two built-in single line circuits form the Inter-Tel 5000’s Power Fail Bypass feature.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Each DEM-16 is also equipped with a single Digital Signal Processor (DSP) to provide the following module and/or system resources: • Shared speakerphones for Axxess and Eclipse Basic, Standard and Associate Display, and Models 8500, 8520, and 8560 phones. • Tone generating circuit for providing system tones (busy, reorder, Do-Not-Disturb, etc.) to the phones connected to the module, if necessary.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Inter-Tel Protocol Mode When multi-protocol phones operate in ITP mode, they function like Inter-Tel digital phones. They connect to Inter-Tel advanced communications platforms by way of an IP stream to the IP Resource application running an Inter-Tel proprietary protocol. This is the same protocol that the Model 8660 uses, which is a modified version of the protocol that the Model 8500 series digital phones use.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 IP Endpoints To allow system flexibility and cost efficiency, both Inter-Tel proprietary and other industrystandard endpoints can be used with the Inter-Tel 5000. IP endpoints using Inter-Tel Protocol (ITP) and Session Initiation Protocol (SIP) modes allow users to communicate using the Local Area Network (LAN) and the public telephone network.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Hard IP Phones Model 8660 The Model 8660 IP phone operates in ITP mode and supports both 10Base-T and 100Base-TX interfaces. The phone has a six-line display with menu buttons, speaker and microphone, programmable and fixed buttons, and dedicated headset and handset jacks. This phone operates in ITP mode. IP PhonePlus The IP PhonePlus operates in ITP mode.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Are transparent to the system user because they perform like any other CO trunk in the system. • Reside in CO trunk groups like other trunks. SIP trunk calls can be routed using Automatic Route Selection. SIP gateway trunks support: • Transferring trunks, putting trunks on hold, and connecting trunks to conferences similar to other CO trunks in the system. • Making and receiving calls by any endpoint.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 11.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 11.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ITP and SIP Feature Exceptions Some endpoints cannot fully support certain features due to hardware or software restrictions. These exceptions are listed below by endpoint type. Model 8600: The Model 8600 phone operates in ITP or SIP mode.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 12: Feature Codes with Different Meanings for ITP and SIP Modes FEATURE NAME Show Version Diagnostics– Show Version FEATURE CODE ITP MODE SIP MODE 9928 [9128 in Europe] Displays the version and date of the call processing software. Displays the firmware version on the phone. Voice mail displays: In SIP mode, voice mail displays are not supported, however, the user will still receive audio prompts.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones(Continued) BUTTON STEADY 0 IPM FEATURE2 The feature is in use. FWD Calls are being forwarded. HUNT GROUP All stations in hunt group are unavailable. SLOW 30 IPM IC Mini-DSS2 MSG Phone is in alphanumeric mode. MUTE Microphone is muted. SPEAKER SPEED DIAL2 Page 88 Recalling intercom call is camped on (waiting).
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 13. Flashing Light Indicators for IP and Multi-Protocol Phones(Continued) BUTTON STEADY 0 IPM SLOW 30 IPM MEDIUM 120 IPM FAST 240 IPM FLUTTER 60/960 IPM Trunk is in use at your endpoint. Trunk is recalling from hold or transfer. Trunk is ringing in, camped on (waiting), or in busy trunk callback queue to your endpoint. Trunk is on hold.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ITP and SIP Connectivity Phones using ITP mode and SIP mode allow users to communicate using the Local Area Network (LAN) and the public telephone system. IP and SIP calls can be routed through the Inter-Tel CS-5200/5400 or they can be configured as members of the same Network Group.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Battery Packs and Chargers Models 8664 and 8665 require a charged battery pack to operate. The Nickel Metal Hydride (NiMH) rechargeable battery pack needs to be charged periodically. A charged battery pack provides four hours of talk time or 80 hours of idle time. To save battery power, instruct the user to place the phone in idle mode at the end of every call.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Because IP phones connected on P2P calls do not use chassis resources, users cannot access Agent Help, Record-A-Call, and Station Monitor features. NOTICE Passing real-time streaming data, such as audio, through encrypted virtual private networks (VPN) may significantly impact the network performance, router and firewall functionality, and audio quality.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Features Common to IP and Digital Inter-Tel Endpoints Although their basic technologies and network connecting methods differ, IP and digital InterTel endpoints share both some physical characteristics and software features. For example, both types of endpoint possess similar LCD windows, Call buttons, and feature buttons.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 4. Model 8560, 8660, or 8662 LCD Screen LCD WITH SIX 16-CHARACTER LINES 8 LCD MENU SELECTION BUTTONS Figure 5. Executive Display LCD Screen LCD WITH SIX 16-CHARACTER LINES 8 LCD MENU SELECTION BUTTONS Two-Line Display The Model 8620/8622 IP phone, Models 8520 and Standard and Associate Display digital phones are equipped with a two-line displays that support 16 characters per line.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 LCD Contrast Adjustment The contrast of the LCD screens on IP and digital display phones is adjustable. Eight different contrast levels are available. Examples follow for a two-line phone and a six-line phone. For instructions to adjust the contrast on a specific phone, refer to the phone User Guide, as identified in “Phone User Guides” on page 6.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 14. Feature Buttons(Continued) BUTTON FUNCTION PROGRAMMABLE BUTTONS 2–6, 14–16, 18, and 21–35 Undefined values. Can be programmed with any feature code, trunk access code, or extension number, or can be programmed as an endpoint extension or System Speed Dial bin.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The buttons in each keymap can be assigned the following functions: • Accept Button: Not required for digital phones. When using numeric mode, digital phone users press on both arrows of the Volume button at once to accept an entry. • Cancel Button: No further programming is necessary. This button is used to cancel a feature or cancel an entry when in numeric mode.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Page 98 • Next Button: Not required for digital phones. Digital phones use the Volume button for scrolling forward through displays. • Page Zone Button: A page zone button is programmed with one of the page access codes (9600–9609 or 9600–9649 depending on the software version) for quick access to page zones (0–9 or 0–49 respectively). • Previous Button: Not required for digital phones.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Secondary Extension Appearances The Secondary Extension Appearances feature allows calls ringing or on individual hold at one “primary” phone to appear on a “secondary extension button” at another phone. For example, a secretary or assistant can have a secondary extension button for a supervisor’s phone, or one phone can have several secondary extension buttons, each associated with a different primary phone.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 After answering a call on the secondary extension button, the phone user can transfer it back to the primary endpoint using one of the following methods: • Transfer to hold: To transfer the call to hold at the primary endpoint, press the secondary extension button, announce the call, if desired, and then hang up.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To connect a headset to all other Inter-Tel phones: 1. Remove the coiled handset cord from the base of the phone. Leave the handset in the cradle. 2. Insert the headset plug into the vacant handset jack. 3. While on-hook, enter the Headset On feature code (315) or the Headset On/Off feature code (317). The display shows HEADSET MODE ON.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Inter-Tel Digital Phones The following paragraphs describe the features supported by Inter-Tel endpoints. NOTE Throughout this guide, the term “Inter-Tel endpoint” refers to full-feature endpoints/ phones manufactured and sold by Inter-Tel. The term does not apply to industrystandard single line DTMF phones.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 A programming option can be used to disable the phone’s speakerphone capabilities. Or, the user can disable the speakerphone for intercom calls using the Handsfree On/Off and/or Ring Intercom Always On/Off feature code. NOTE On certain handsfree-to-handsfree intercom calls, voice volume levels may cause feedback to occur. If this happens, one station user should pick up the handset.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Digital Phone Flashing Light Indicators The following table summarizes digital phone LED flash rates in interruptions per minute (IPM).. Table 16. Inter-Tel Digital Phone LED Flash Rates STEADY 0 IPM CALL CNF DND Yo u r s t a tion is in Do-NotDisturb. (Red LED) FWD Calls are being forwarded. (Red LED) HUNT GROUP All stations in Hunt Group are unavailable.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 16. Inter-Tel Digital Phone LED Flash Rates(Continued) STEADY 0 IPM SPEAKER SPEED DIAL OR MINI-DSS TRUNK SLOW 30 IPM MEDIUM 120 IPM FAST 240 IPM FLUTTER 60/960 IPM Station has a call ringing in. (Red LED) Continuous flutter indicates that the station was left offhook. (Red LED) Tr u n k is ringing in or camped on (waiting).
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Use Green LEDs for Direct Ring: This flag determines whether direct ring-in calls cause a red or green lamp. If the flag is enabled, direct ring-in calls to your station will be green. If disabled, all direct ring-in calls will cause the LED to be red. In the default state, this flag is enabled. IMPORTANT The Allow Green LEDs flag in Database Programming must be enabled.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Off Premises Extensions (OPX) Off premises extensions are remote single line DTMF endpoints connected to the Inter-Tel system through telephone company OPX circuits (or customer-provided circuits). OPX phone users gain access to the features by hookflashing/recalling (pressing and releasing the hookswitch quickly) and entering feature codes.
Hardware and Endpoints INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 line port must support Caller ID or Calling Line Identity Presentation (CLIP) as defined by current industry-standard specifications. NOTE Some third-party device documents claim to support Caller ID, but in fact do not. Because an extension is shorter than a 10-digit number that the device would normally receive, the device may not be capable of receiving the Caller ID information.
INTER-TEL® CS-5200/5400 Hardware and Endpoints ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Additional Information and Troubleshooting For additional information about multi-protocol endpoints not covered in this guide, refer to the Multi-Protocol Endpoints: Supported Features, Buttons, and LED Indications document, part no. 835.2840.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Features CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Access to the Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Special Button and Hookflash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS PAGE ACD Agent IDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144 ACD Agent Log In and Log Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 Restart ACD Idle Time Upon Login Flag . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147 ACD Agent Wrap-Up Timer . . . . . . . . . . . . . . . . . .
INTER-TEL® CS-5200/5400 CONTENTS System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 PAGE User-Programmable Feature Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168 Standard/Alternate Keymap Switching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169 Automatic Call Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Music-On-Hold and Background Music . .
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS PAGE On-Hook Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Group Listen Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189 Trunk Camp On and Busy Trunk Callback (Queue) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190 Trunk Camp On . . . . . . . . . . .
INTER-TEL® CS-5200/5400 CONTENTS System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 PAGE System Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211 Individual Endpoint Forwarding Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213 Hunt Group Forwarding Points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS PAGE Remote Do-Not-Disturb Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240 Remote Forward Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241 Default Endpoint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 Hookflash/Recall . . . . . .
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Introduction The Inter-Tel 5000 Network Communications Solutions platform provides many user-friendly features. To describe the system features, this chapter has been divided into the following sections: • Access to the Features: This section contains a list of the feature codes and their definitions.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Speaker Buttons On all Inter-Tel endpoints (except the Model 8000 Series endpoints) handsfree mode is controlled by a Speaker ( SPKR ) button. On the Model 8600, 8620, 8660, or 8662 endpoint, an illustration of a speaker ( ) represents the Speaker button. Hold Buttons On all Inter-Tel endpoints (except the Model 8000 Series endpoints) the Hold feature is controlled by a Hold ( HOLD ) button.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Trunk Access Codes These feature codes are used for selecting trunks when placing outgoing calls. Table 18. Trunk Access Codes FEATURE NAME CODE US/EUROPE DEFINITION Automatic Route Selection (ARS) 92000* Allows the system to select the desired route for placing a call, as programmed in the database.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME Page 120 CODE DEFINITION Agent Help 375 The Agent Help feature allows a endpoint user to request help from a designated “Agent Help Extension” during a two- or three-party call. Agent Help Reject 376 When a request-for-help call rings, the Agent Help Extension can choose to join the call or enter this feature code to reject the request.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION Call Forward If No Answer/Busy 358 Forwards all calls to another endpoint or to an outside endpoint number if not answered within a predetermined amount of time, or immediately if the endpoint is in use.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME Page 122 CODE DEFINITION Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off 370 371 372 The Do-Not-Disturb feature code halts all intercom calls, transferred calls, and pages to the endpoint. The Cancel code returns the endpoint to normal operation. The on/off code can be used to turn Do-Not-Disturb on or off.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION LCD Contrast Adjustment 303 (Model 8620/8622, 8660, or 8662) Adjusts the LCD contrast on the display. The endpoint must be idle to use this feature. Message 365 This feature code is used for leaving and retrieving a message waiting indication at a called endpoint or the called endpoint’s message center.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION Record-A-Call 385 If the system is programmed with a Record-ACall application, the endpoints can be programmed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 19. Endpoint Feature Code Definitions(Continued) FEATURE NAME CODE DEFINITION Station Monitor 321 (Hunt Group supervisors only) Allows a designated hunt group supervisor to monitor a call of anyone in the associated hunt group. Station Speed Dial Station Speed Dial Programming 382 383 Dials/programs one of the 10 Station Speed Dial numbers when followed by a location code (0–9).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 20. Administrator Feature Code Definitions(Continued) FEATURE NAME Diagnostics On/Off CODE (US/EUROPE) 9900/9100 DEFINITION Enables or disables system diagnostics mode to perform diagnostics functions such as freezing/unfreezing the database, printing message logs, and seizing a device for troubleshooting purposes.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 20. Administrator Feature Code Definitions(Continued) FEATURE NAME CODE (US/EUROPE) Synchronize Network Time 9811 DEFINITION Synchronizes the minutes past the hour across the network. NOTE: If a node's time is off by more than 30 minutes, synchronizing the minutes may cause the hour to change.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 21. Diagnostics Feature Code Definitions(Continued) FEATURE NAME Diagnostic – Dump Node Information CODE (US/EUROPE) 9936/9136 DEFINITION The user can easily dump node information to Message Print using a single feature code. Pressing the Dump Node Information feature code dumps specified node information to Message Print for diagnostic purpose.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 21. Diagnostics Feature Code Definitions(Continued) FEATURE NAME Diagnostic - ISDN View CODE (US/EUROPE) 9948/9148 DEFINITION This feature code is toggles through the three different ISDN view output modes. Entering the feature code the first time puts the ISDN view feature into headers only mode. In this mode the system outputs all ISDN messages to message print in header format (i.e.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 21. Diagnostics Feature Code Definitions(Continued) FEATURE NAME CODE (US/EUROPE) DEFINITION Diagnostic - Print Message Log 9975/9175 (Not Programmable) Sends a report to a designated printer or file that lists system error messages to be used for troubleshooting purposes. Diagnostic - Print Network Log 9976/9176 This feature code prints the network log to message print.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Extension Numbers Extension numbers are recognized as feature codes by the system. When the system is in the default state, the extension numbers are assigned as follows: Table 22.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Attendant Phones An Attendant phone can be called by dialing 0 from any of the phones served by them. Typically, an attendant phone is programmed to provide the following services: • Central operator for incoming calls • Message center • Recall endpoint for unanswered calls Any phone can be designated as an Attendant phone during database programming.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 be arranged in a hierarchy. That is, one Attendant may be the Attendant for another. In this case, the “serving” Attendant is reached by dialing 0 at the “served” Attendant. Attendant Recall When a call is placed on hold or is transferred from one endpoint to another, the Hold and Transfer timers limit the amount of time the call may remain unattended.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 expires, the conference recalls your phone again. If the parties have hung up, hang up to disconnect the call. Hunt Groups The Hunt Group feature permits calls to be placed to a group of stations and to be automatically transferred to an available phone within the group. Up to 75 hunt groups can be programmed in the database. Hunt group lists can contain individual endpoints and/or extension lists.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 sion list are busy), or if there is no answer before the No Answer Advance timer expires, the call goes to the next endpoint or extension list on the hunt group list. NOTE See “ACD Hunt Groups’’ on page 143 for information on the additional distribution types available in ACD hunt groups.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Hunt Groups and Call Forwarding Hunt group programming affects the Call Forwarding feature in the following ways: • Hunt group calls follow unconditional forward: If an endpoint in a hunt group is in the unconditional call forward mode to another endpoint, calls to the hunt group will follow the endpoint forwarding request.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 return the endpoint to its hunt group(s). Or, use the Hunt Group On/Off feature code (324) to toggle the hunt group mode on or off. You hear dial tone. UCD Hunt Groups Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt group efficiency.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Announcement Endpoints: When a call rings in or is transferred to a hunt group, the Announcement and Recall timers are started. The incoming call circulates through the hunt group until it is answered or the Announcement timer expires. When this timer expires, the unanswered call is picked up by the designated announcement endpoint which is a playback device that answers the call and plays a message.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 hunt group endpoint answers the call. However, if the caller does not dial a valid digit translation option, the call will be pulled back if a hunt group member answers. NOTE Standard Display, Associate Display, Axxess Basic, Eclipse Basic, Model 8500, 8520, and 8560 Phones do not send DTMF tones on intercom calls and therefore cannot stop circulating through the hunt group by dialing a digit.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 UCD Hunt Group Supervisors and Station Monitoring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group. It can be useful in training or in evaluating the performance of hunt group members. NOTE As a courtesy, hunt group members should be notified in advance that their calls may be monitored.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Supervisor Barge-In Station Monitor Enhancements In previous system versions, the Station Monitor feature allowed hunt group supervisors to monitor the calls of anyone in a specified hunt group. The supervisor entered the Station Monitor feature code (default is 321) to connect to the call and hear both parties, without being heard by either one. With v9.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 2. 3. Dial the extension number (or press the lit station Speed Dial or Mini-DSS button) of the endpoint to be monitored. After automatically connecting to the call, the display shows MONITORING . While silent monitoring a call, you have the following options: • Barge in on the call • Return to silently monitoring the call • Record the call.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To join and record a call: Press the JOIN AND RECORD menu button or enter the Join feature code (default is 386), followed by the RecordA-Call feature code (default is 385). On display endpoints, the display shows BARGE-IN IN PROGRESS. While on a call, the supervisor can monitor, stop recording, or steal the call by entering the appropriate feature code or press the appropriate menu button.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ACD Call Distribution When an intercom or outside call is transferred or rings in to the ACD hunt group, it can circulate in linear or distributed order (as described on page 134) or using one of the following ACD distribution methods:. NOTE • • The Restart ACD Idle Time Upon Login flag affects how the longest idle time is calculated. See page 147 for more information.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Members: If the hunt group is not programmed to use Agent IDs, it will have a list of endpoints and will send calls to the endpoints where agents are logged in. NOTE For optimum system performance, there should not be more than 1000 Agent IDs in any hunt group and no more than 2000 Agent ID entries in all hunt groups combined.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To log in to all of your ACD hunt groups at once using the login/logout feature code: 1. While on- or off-hook (single line users must lift the handset), enter the ACD Agent Login/Logout feature code (328). If you were already logged in, the display shows AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you were not logged in, continue to the next step. 2. The display shows AGENT LOGIN AGENT ID.
INTER-TEL® CS-5200/5400 2. System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Dial the pilot number of the desired ACD hunt group or press pound ( # ) to log out of all of your ACD hunt groups. You hear a confirmation tone, and the display shows AGENT LOGGED OUT OF (hunt group). If you were not logged in to the hunt group number that you entered, the display shows NOT LOGGED INTO (hunt group). Start over. 3. If off-hook, hang up.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ACD Agent ID Automatic Connect Flag When the ACD Agent ID flag is enabled, and the agent is using a headset, ACD hunt group calls will automatically be connected following a short ring burst. This feature will not work if the agent is not using a headset. When the ACD agent logs in or removes the endpoint from Do-Not-Disturb mode, the first call will ring until the ACD agent answers it.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Inter-Tel endpoints: If the system is programmed for direct connection of reverse transferred calls, you are immediately connected. If not, press the flashing CALL, individual trunk, or IC button. Single line endpoints: You are automatically connected. ACD Hunt Groups Span Nodes The premium feature called Remote Automatic Call Distribution Hunt Groups allows ACD hunt groups to span nodes.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • If the Remote Call Distribution Hunt Groups premium feature is not included in the node’s software license, the off-node options will not appear in the list when programming members for ACD hunt groups. Operational Changes • The Station Monitor feature remains limited to a single node. Members who are logged in to a remote node or who are logged in to the supervisor’s node from a remote node cannot be monitored.
INTER-TEL® CS-5200/5400 • System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 With the node-spanning features of ACD hunt groups, changing Agent IDs can be done from two possible locations: on the node where the group resides or on a node where the logged-in endpoint resides. — When changing an Agent ID on the node where the hunt group resides, the remotely logged-in endpoint using that Agent ID will be logged out even though the Agent ID still exists on the remote node.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Because the button is programmed with the ACD Agent Wrap-Up Terminate feature, agents can also press the button to be removed from wrap-up mode. When the agent terminates the wrap-up time, the lamp turns off. Trunk Features This section explains the trunk functions and programmable features. CAUTION Possible trunk misuse.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 displayed. If it is disabled, the programmed trunk group username will appear on the display. In the default state, this flag is enabled. • Outside Party Call Information Has Priority: If the Expanded CO Call Information flag is enabled (as described above), this flag determines what information is displayed at the endpoint.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 4. Number Absence Reason, such as Caller ID “OUT-OF-AREA” or “PRIVATE” (blocked) message. 5. RINGING IN display. ANI and Caller ID information is also sent to the Voice Mail application to provide the caller’s phone number as part of the message envelope Single Line Endpoint Displays Caller ID to single line endpoints uses the calling party information that the system receives from the central office (CO).
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 When Inter-Tel endpoints have outgoing-access or ring-in assignments, the associated individual trunk buttons show the status of their trunks. Endpoints that do not appear on any of the lists cannot place or directly receive outside calls; they are limited to intercom calls, conferences, transferred calls, and retrieving calls on system hold.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 — Dial Rule #2 – Echo Toll Field: The toll field (1, 0, 01, or 011) is included in the number, if dialed. This dial rule is non-programmable. — Dial Rule #3 – Echo 3 Digits After Toll Field: With this non-programmable dial rule, the three digits after the toll field are included in the number. (These digits are usually the area code or country code.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 9. ARS Example 1 11 Station user enters 1234 account code and dials 1-602-961-9000 Inter-Tel CS-5200/5400 Communication Server 2 ARS does the following: • • • • CO OUTGOING CALL DIALED = 1-602-961-9000-1234 • Checks the number and finds dialing pattern 602+ in Route Group 2. Selects a facility group with an available trunk. Checks toll restriction and outgoing access.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Exemption from ARS-Only Restriction: Each trunk group may be designated as “exempt from automatic route selection (ARS) only.” If exempt, endpoint users with the ARS-Only class of service can select the trunk group directly. • Absorbed Digits: Trunk groups that are subject to toll restriction can be programmed to “absorb” (ignore) the first digit(s) dialed.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 25. Class of Service Default Values(Continued) COS Class of Service NAME RESTRICTION 02 Deny Area/ Office This restriction is divided into eight user groups to allow the use of varying area/office code restriction tables. This is useful for reducing restrictions for some of the endpoints, applications, or trunk groups while increasing restrictions for others.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Emergency Call NOTICE It is the responsibility of the organization and person(s) performing the installation and maintenance of Inter-Tel Advanced Communications Platforms to know and comply with all regulations required for ensuring Emergency Outgoing Access at the location of both the main system and any remote communication endpoints.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 the call on the next member in the facility group. If all of the members are unavailable, the call will Camp On to Route Group 1 until a trunk is available. • If the user accesses a trunk or trunk group and dials any Emergency Number (1–10), the trunk or trunk group does not validate the endpoint originating the emergency call against the trunk group’s Emergency Day/Night Outgoing Access List.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Emergency Outgoing Access Lists The Inter-Tel 5000 supports two outgoing access lists called Emergency Day Outgoing Access and Emergency Night Outgoing Access. These lists, which are similar to the Day/Night Outgoing Access lists, are programmable for CO Trunk Groups and Node IP Connection Groups. These lists default to the Auto Extension List PP051: Auto: All Endpoints.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If an Off Premises Extension is used for dialing and Emergency Number such as 911 in the US or 999 in the European market, the emergency responder operators will see Calling Party Number or the address of the location of the system, not the off-premises address. Off-premises personnel should be prepared to give the correct address and other pertinent information if it is not programmed as the Calling Party Number.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CAUTION Possible Delay in Local Emergency Response to Remote Sites.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Transfer Busy timer expires. Then, if the call is not answered, it recalls the called endpoint’s Attendant. If the called endpoint is forwarded, the call follows the programmed forwarding path. When a hunt group pilot number receives a call through DISA, the call rings or circulates according to how the hunt group is programmed (i.e., linear or distributed).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Inter-Tel Endpoint Features The following sections describe how to use Inter-Tel endpoint features. Volume Controls On Inter-Tel endpoints, volume is controlled in the following ways: • On Model 8600, 8620/8622, and 8660 endpoints, illustrations of speakers ( and ) represent higher and lower volume levels. Press the end of the button to lower the volume and the end of the button to raise the volume.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To return an Inter-Tel endpoint to default volume levels: While on- or off-hook, enter the Default Endpoint feature code (394). If off-hook, hang up. The display shows ENDPOINT DEFAULTED.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 “DKTS Alternate Transient Display Timer” Endpoint Flag and Timer As an alternative to (or in addition to) disabling the call transfer and message transient displays, as previously described, the programmer can use a combination of an endpoint flag and a timer to control all of the endpoints’ transient displays (not just the call transfer and message displays).
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To program a feature code in a user-programmable button or assign a primary endpoint to a secondary extension button: 1. While on-hook, enter the Program Keys feature code (397). Display phones show PRESS THE KEY TO PROGRAM. 2. Press the desired feature or secondary extension button. The display shows the current feature, endpoint, or Speed Dial location name and KEY VALUE: .
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 For example, it could appear under a Call button on one map and an individual trunk button on the other. If a button is not available in the currently active keymap when a call rings in, the user will still see the correct display, hear ringing, and can answer as usual. To switch between keymaps when the endpoint is idle: While on-hook, enter the Switch Keymap feature code (399).
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To program outside call access: To change the current outside call access option to its opposite (toggle on or off), enter the Automatic Trunk Access On/Off feature code (360). You hear a confirmation tone. The display shows AUTO TRNK ACCESS ON (or OFF).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Multilingual Capability NOTE This feature requires 0 feature units, but it is installer-programmable to prevent unintentional language changes by users in an all-English system. The system provides a choice between American English, British English, Spanish, and Japanese prompts and displays.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If an phone’s Secondary Language field is programmed as Japanese, the Change Language feature will toggle between the System Primary Language and the phone Secondary Language, which is Japanese. The Language field for endpoints indicates the language the endpoint is currently set to. This field used to toggle between the Use Primary Language and Use Secondary Language.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Language Do-Not-Disturb message 02 is changed to “PAGE ME,” a similar message should be programmed for the Secondary Language Do-Not-Disturb message 02. Voice Processing System When a voice processing system application receives a call from an endpoint or trunk, the system tells the application which language is programmed for that device.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Directories If Multilingual Support is enabled, directory users will be able to enter English/Spanish and Japanese (Katakana) characters, as needed. Procedures for using the directories are given on page 227. In directories, the English characters are alphabetized before the Japanese characters. Therefore, Japanese names will be at the end of the list, after the English names.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ANSWER button, or IC button. If the endpoint does not have an IC button, the call will appear under a Call button. In the default database, all single line endpoints have this feature enabled. To turn ring intercom always on or off: Inter-Tel endpoints: While on-hook, enter the Ring Intercom Always On/Off feature code (377). The display shows RING IC ALWAYS ON (or OFF). Single line endpoints: Lift the handset.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 ton (or Call button) to speak handsfree. You are connected to the caller. Executive Display, Professional Display, and Model 8560 phone users have the same menu button options as described for a ringing intercom call. Single line endpoints: When you hear a page announcing that a call is holding at your endpoint, lift the handset (at your endpoint) and enter the Individual Hold feature code (336).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 c. If you dial an invalid number, you hear reorder tones. Display endpoints show INVALID NUMBER. If you do not have an assigned Attendant and you dialed 0, the display shows NO ATTENDANT PROGRAMMED. If you dialed a hunt group number with no assigned endpoints, the display shows NO MEMBERS IN HUNT GROUP. d. If the called endpoint is busy, the display shows IS BUSY.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 while camped on. When the endpoint is available, a private call is automatically placed, and you hear repeating double tones until the call is answered. The display shows WAITING FOR . • Model 8660 or 8662: You may press one of the following menu buttons: — LEAVE MESSAGE: This button appears only if you have called an endpoint. Press this button to leave a Message Waiting indication at the endpoint.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Station-to-Station Messages Intercom callers may leave a message waiting indication if a called endpoint is busy, if there is no answer, if the endpoint is in Do-Not-Disturb, or when they are connected to or placed on hold by another endpoint. Users are allowed to leave message for, and respond to messages from, users on other nodes. There are two messaging options: • Have the called party return your call.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Leaving Messages To leave a message waiting indication: 1. When calling an endpoint, if you hear a busy signal, Do-Not-Disturb signal (repeating signal of four fast tones and a pause), or the call is not answered: Inter-Tel endpoints: Press the MSG button. Or press the Special button and enter the Message feature code (365). The endpoint receives a Message Waiting indication.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 menu button to use the intercom directory to look up a number. Refer to page 227 for instructions. Other Inter-Tel endpoints: While on- or off-hook at your endpoint, enter the Cancel Message feature code (366). The display shows CANCEL MESSAGE ON EXT #. Single line endpoints: Lift the handset and enter the Cancel Message feature code (366). 2.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Single line phones: If you hear single line message waiting tones (six tones) after lifting the handset or hookflashing when the endpoint is idle, enter the Message feature code (365). Depending on how the message was left, an intercom call is placed to either the endpoint that left the message or your message center.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Off-Hook Voice Announce (OHVA) The Off-Hook Voice Announce (OHVA) feature allows an intercom caller (either single line or Inter-Tel phone) to establish voice contact with the called Inter-Tel phone user, even though the user already has a call in progress on the handset. The called party can then talk freely on both connections, using the handset for the original call and the speakerphone for the OHVA intercom call.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To place an OVHA call: 1. 2. When placing an intercom call to a busy OHVA-enabled Inter-Tel phone, do not hang up. You hear busy signals until the Camp On and OHVA Screening timers expire. If you hear music after the Camp On timer expires, conditions for an OHVA call were not met and you are camped-on. Refer to page 178.) OFF-HOOK VOICE ANNOUNCE ENDPOINT WITH PCDPM Ext. 1103 1 Caller places a call to ext.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Outside Calls When a trunk is selected for receiving or placing an outside call, the voice channel is seized and cannot be used by any other endpoint (unless the Conference feature is used, see page 202). If the desired trunk is busy, the user can camp on or request a queue callback. Other features that apply to both outside and intercom calls are discussed later in this section of the manual.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 dialing is ended and the call is determined to be valid, the display shows the elapsed time and call cost.) If you hear repeating reorder tones, you dialed a restricted number. Also, if you dial too slowly and the Interdigit timers expire, the call may be dropped, and you will hear repeating reorder tones. If using an InterTel endpoint that is on-hook, you may lift the handset to speak privately. Go to the next step.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 2. Dial the phone number. Use the MUTE button to backspace if you make a mistake. Include the area code, if needed. You hear one of the following signals. • Single progress tone: Your call is being placed. The associated individual trunk or Call button flashes slowly. Model 8660 or 8662 endpoint users have the same options as described for outgoing calls on the previous page.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To receive a call that was transferred to hold: When you hear a page announcing that an outside call is holding at your endpoint (a Call button or individual trunk button is fluttering): Inter-Tel endpoints: Lift the handset and/or press the fluttering Call button or individual trunk button, or press the ANSWER button. You are connected to the caller.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Trunk Camp On and Busy Trunk Callback (Queue) Camp On and Callback Queue requests allow the caller to wait for an available resource. A user waiting for a specific resource (a trunk or a endpoint) will be served before a user waiting for a group that contains that specific resource, such as a trunk group or hunt group. This includes camped on Emergency Call feature calls.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To cancel a queue before the callback: Inter-Tel endpoints: While on-hook, press the CANCEL QUEUE button or QUEUE button. Or, enter the Queue Callback feature code (6). The display shows QUEUE REQUEST CANCELED. Single line endpoints: Lift the handset and enter the cancel Queue Callback feature code (6). Hang up.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Forced – Long-Distance Toll Calls Non-Validated: When this account code type is enabled, the user only has to enter an account code if the system detects that a long distance call (a toll call outside of the local area codes) has been dialed when the ARS is used. The code is not checked against any lists, and the call is allowed as soon as the code is entered.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Standard: If standard account codes are enabled for the endpoint, the “all calls following” account code overrides the standard code. • None: If no forced or standard account codes are enabled for the endpoint, the “all calls following” code will be used as an optional account code.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 is not answered before the Abandoned Call timer expires, the call is disconnected by the system. For users’ convenience, the system has two Hold timers: Hold and Hold–Alternate. In the default state, the Alternate timer is set for a longer time period than the Hold timer. However, both timers are programmable. The “Alternate Hold Timer” endpoint flag determines which timer each endpoint will use.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Consultation Hold To use Consultation Hold (single line phones only): 1. While on a call, hookflash to place the call on consultation hold. You hear three short tones followed by dial tone. 2. You can place a call or enter a feature code. NOTE 3. If you hang up while the call is on consultation hold, the call immediately recalls your endpoint.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Call Waiting While an endpoint is in use, incoming intercom and outside calls camp on until the busy endpoint is available. The busy party hears a single Camp On tone every 15 seconds, unless the Camp On Tone timer is changed or Camp On tones are disabled at the endpoint. A endpoint programming flag titled Camp On Indications allows Camp On tones to be enabled or disabled for incoming intercom and outside calls.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To move a camped-on intercom call to Do-Not-Disturb: While on a call, you hear call waiting signals: Endpoints with menu buttons: Press the DO-NOT-DISTURB, or IC CALL TO DND menu button. Other Inter-Tel endpoints: Press the DND button or enter a Do-Not-Disturb feature code (370 or 372). The DND button lights. The intercom caller is no longer camped on and receives Do-Not-Disturb indications.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Transfer-to-Connect Endpoint Flag If the Transfer-To-Connect Allowed endpoint flag is enabled, an announced transfer call (including an announced transfer from Voice Mail) connects immediately with the destination once the transferring party hangs up. (If the flag is disabled, the recipient must press a Call button or the ANSWER button to answer the transferred call).
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To transfer the call to hold when calling an endpoint (Inter-Tel phones only): Press the HOLD button or the TRANSFER-TO-HOLD menu button. Or press the Special button and enter the Individual Hold feature code (336). The call will not ring or send Call Waiting signals until the Hold timer expires. Transfer to Hold A call transferred to hold at a phone does not ring or send a display message while holding.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Call Screening Calls transferred from the Automated Attendant or a Call Routing Announcement application can be screened, announced, or unannounced. Separate programming flags in the database determine the methods used for transferring calls to endpoints with mailboxes, endpoints with extension IDs, and extensions without mailboxes or IDs.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Reverse Transfer Calls ringing or recalling at a endpoint or a hunt group can be picked up at any other endpoint, using this feature. Calls on hold can also be picked up from endpoints. A user can reverse transfer a call from a endpoint or a hunt group on another node. If more than one call is ringing or holding at the endpoint or hunt group, a priority list determines which call is reverse transferred.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Conference Calls Users can establish multi-party conference calls without operator assistance. There can be up to four parties in a conference. In addition to the initiating endpoint, the conference can include any combination of up to three intercom and/or outside calls. NOTE During a conference call, some reduction in voice volume may be noticed, depending on CO trunk quality.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Placing a Conference Call To place a conference call while on a call with an Inter-Tel phone: 1. Press the CNF button, or press the Special button and enter the Conference feature code (5). The party is on conference wait hold (hears music) and the CNF button flutters. The display shows CALL NEXT PARTY TO CNF. To place a conference call while on a call with a single line phone: 1.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To connect all waiting parties in the conference with a single line endpoint: When all parties are on conference wait hold, hookflash and enter the Conference feature code (5). All parties are connected. If the number of parties in your conference exceeds the capacities of the system resources, you will hear reorder tone and see a display that tells you MAX NUMBER OF PARTIES EXCEEDED.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Exiting and Re-Entering the Conference To exit the conference and leave the other parties connected (any inside party) with an Inter-Tel endpoint: During the conference, press the button flutters. NOTE CNF button and hang up. The CNF button and a Call If all remaining parties are outside parties and the Hold timer expires while you are out of the conference, the conference recalls your endpoint.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Placing the Entire Conference on Hold Any inside party involved in a conference can place the conference on hold at his or her endpoint. The other conference parties remain connected and can converse. The user that placed the conference on hold can then place calls or use system features while the conference is on hold. Then the user can return to the conference on hold.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Record-A-Call If your system is programmed with a Record-A-Call application, the endpoints can be programmed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox. Users can retrieve the recorded messages later, just as they would any other mailbox messages.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 enhanced speakerphone enabled, the enhanced mode will be disabled when the conference begins and must be re-enabled if desired. NOTE Record-A-Call is not supported on IP or SIP devices on P2P calls. For details, refer to “Peer-to-Peer Audio for IP and SIP Phones’’ on page 91. To use Record-A-Call with an Inter-Tel endpoint: 1.
INTER-TEL® CS-5200/5400 • System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The User-Keyed Extension flag, if enabled, allows the user to select the endpoint that will receive the Agent Help request, even if a default Agent Help Extension is programmed as described in the item above. Table 26. Agent Help Extension and User-Keyed Extension Fields AGENT HELP EXTENSION USER-KEYED EXTENSION RESULT Ext. number Disabled The Agent Help Extension is called when the feature code is entered. Ext.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If the Agent Help feature code is assigned to an Inter-Tel endpoint feature button with a lamp, the lamp status shows the following: • The lamp flashes when the Agent Help Extension is being called. • The lamp goes off if the Agent Help request is rejected or the feature is terminated. • The lamp is lit solidly when the Agent Help Extension is in the conference.
INTER-TEL® CS-5200/5400 d. • System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If the Agent Help Extension rejects the call, you will hear a confirmation tone. Display endpoints will show AGENT HELP REJECTED. To use the Agent Help feature with a single line endpoint: While on a call, hookflash and then enter the Agent Help feature code (375). a.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • System Forwarding Advance: This timer determines how long the call will ring (unanswered) before moving to the next forwarding point. The default value is 15 seconds, and the range is 2-255 seconds.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 A call follows only the forwarding path of the principal, even if a forwarding point has a forwarding path of its own. The call that originated at the principal station will follow only the principal station’s forwarding path. Individual Endpoint Forwarding Points The ringing duration at each endpoint forwarding point is determined by the System Forwarding Advance timer (defaults to 15 seconds).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Manual Call Forwarding and System Forwarding If the principal station or a forwarding point has manual call forward enabled (using the FWD button or one of the Call Forwarding feature codes), the Call Forward feature overrides System Forwarding. Figure 14.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If a station forwarding point is manually forwarded to Voice Mail, the call will not follow the manual forward to the voice processing system; it will ring at the station forwarding point.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Forward Enable/Disable The user can enter feature codes that disable or enable System Forward at that endpoint. This flag does not affect the endpoint’s appearance on any other endpoint’s call forwarding path. The flag only determines whether the endpoint will have its own calls System Forwarded.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 28. Final Destinations for Types of Calls(Continued) TYPE OF CALL Recalls ALL FWD POINTS BUSY OR DO-NOT-ANSWER ALL FWD POINTS IN DO-NOT-DISTURB Recalls the principal endpoint's Attendant when the System Forwarding Advance timer expires at the last forwarding point. If immediate forwarding is enabled, rings principal endpoint until the Recall timer expires. Then it recalls the principal endpoint's Attendant.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Not-Disturb and you receive a call, you will momentarily see a display showing that the destination endpoint is in Do-Not-Disturb; the call will remain at your endpoint. NOTE Direct ring-in calls that are forwarded to an endpoint in DND will ring the DND endpoint in accordance with the rules of DND.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 When an outside call is forwarded to an outside number, the Unsupervised CO timer is activated. When the timer expires, the call recalls the Attendant. If the Attendant does not answer the recall before the Abandoned Call timer expires, the call is disconnected. Endpoints with Forced Local Toll Call and Forced Long-Distance Toll Call account codes cannot forward calls to outside numbers.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Call Forward If No Answer (356) • Call Forward If Busy (357) • Call Forward If No Answer Or Busy (358) Single line endpoints: Lift the handset and enter one of the feature codes listed above. 3. If forwarding to an extension number or pilot number, do one of the following: • Press a Mini-DSS button. • Dial the extension number or pilot number to receive the calls. • Dial 0 to forward to your Attendant.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To cancel any call forward request: • Executive Display, Professional Display, and Model 8560 phones: Press the FWD button and then press the FWD OFF menu button. You hear a progress tone and the FWD button is unlit. The display shows ANY CALL FORWARD CANCELED. • Inter-Tel endpoints: Press the lit FWD button (the Speaker button lights) then press the Speaker button (both buttons go off). You hear a progress tone.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 System Speed Dial codes 000–999 can be stored in user-programmable endpoint buttons by following the directions given on page 168. These buttons allow one-button dialing of System Speed Dial numbers. The System Speed Dial numbers and names are stored in battery-backed RAM and will not be erased in the event of a power failure.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Station Speed Dial Each endpoint user can program up to ten 16-digit Station Speed Dial numbers. Single line endpoints use Speed Dial location codes (0–9). Inter-Tel endpoints use Speed Dial buttons, if programmed in the Inter-Tel endpoint keymap, or location codes 0–9.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 located under the same button, press the FWD button to advance to the next character. For example, 66 FWD 6667776 would enter “NORM.” Refer to the chart on the next page to program information in alphanumeric mode. (Note that letters correspond to the letters printed on the dialpad buttons.) To program Station Speed Dial numbers at a display phone:. NOTE 1. 2. 3. 4.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 29. Programming Station Speed Dial Numbers Using the Dialpad.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To program Station Speed Dial numbers at a single line endpoint:. NOTE If you make a mistake, press remains unchanged. ; then start over. The number in memory 1. Lift the handset and enter the Program Station Speed Dial feature code (383). You hear a confirmation tone. 2. Dial the Speed Dial location code (0–9). If you hear reorder tones, you entered an invalid speed dial location code; try again. 3.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To dial a Station Speed Dial number at a non-display endpoint: 1. Lift the handset or remain on-hook. 2. If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom call or if the outside number contains a trunk access code, skip this step. 3. Inter-Tel endpoint with a Speed Dial button: Press the Speed Dial button of the desired number. The number is dialed.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Keypad buttons are used to enter the desired English and or Spanish or Japanese (Katakana) letters, numbers, and punctuation. Refer to the chart on the next page. Only digital display endpoints can be used for viewing Japanese prompts. The station user can switch between numeric and alphanumeric modes. (Numeric mode = MSG button unlit; alphanumeric mode = MSG button lit.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To perform a directory search: 1. While on- or off-hook, enter the Directory feature code (307). The MSG button lights (and the Speaker button lights if on-hook) and the display shows DIR TYPE: (IC=1 OUT=2 FEAT=3). 2. Press one of the following: 3. • For Intercom Directory: Press 1 or the IC DIRECTORY menu button to select the intercom directory. The display shows INTERCOM NAME.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 House Phone This feature provides users with the ability to place a predesignated intercom or outside call simply by lifting the handset (or pressing the Speaker button, if using an Inter-Tel endpoint) on a designated House Phone. In a network, the House Phone can be programmed to dial an offnode device.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The interaction of the House Phone Mode flag with the programmed Speed Dial number and system feature is shown in Table 31. Table 31.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Nondisplay System Speed Dial numbers cannot be redialed at a display endpoint. Table 32. Redial Interactions Endpoint Status When User Activiates Redial Endpoint Programmed for Last Number Saved Endpoint Progrmmed for Last Number Dialed Idle Saves the last trunk access code and phone number that was dialed.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 chart on the previous page to determine which trunk is selected. The saved phone number is dialed. Single line endpoints: While on a call or after selecting a trunk, hookflash and then enter the Redial feature code (380). Refer to the chart on the previous page to determine which trunk is selected. The saved phone number is dialed.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • If an ARS, trunk group, or trunk number is entered, the system will prompt the user to enter the destination phone number. Calls may not be redirected to a node number, but may be directed to a station on another node by entering the correct extension number. • If the applicable Forwarding timer expires before the user completes the redirection process, the system terminates the call.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Remove from Paging An Inter-Tel endpoint user can prevent the endpoint from receiving pages or allow it to receive pages again using these feature codes. If the endpoint is assigned to more than one page zone, all zones are removed or replaced; the user cannot toggle individual zones. To halt or enable zone pages: 1.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb messages are programmed in the database or using an Administrator endpoint. Default Do-Not-Disturb messages are programmed as shown in the following table. Table 33.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Use the following table as a guide for your entries using the keypad buttons. Table 34. Programming in Alphanumeric Mode.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 4. 5. If desired, customize the second line of the message: Use any combination of the following methods. a. Remain in numeric mode: Press the dialpad buttons to enter the desired number. Use the pound button ( # ) for a hyphen (-) and the asterisk button ( ) for a colon (:). Inter-Tel endpoint users can press the FWD button once to leave a space, or press the MUTE button to backspace. b.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Do-Not-Disturb Override If your Inter-Tel endpoint is enabled for Do-Not-Disturb override and you hear Do-Not-Disturb tones when placing an intercom call, you may use the following procedure to break through Do-Not-Disturb and complete the call.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To change the endpoint password using remote programming: 1. If calling from an outside endpoint, access the system through a DISA line. Enter the DISA security code (if applicable). You hear a confirmation tone. If programming from another endpoint, lift the handset or press the Speaker button. 2. Enter the Remote Programming feature code (359). You hear a confirmation tone.
INTER-TEL® CS-5200/5400 5. System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 To turn on Do-Not-Disturb: a. Enter the Do-Not-Disturb On feature code (370). (The On/Off feature code cannot be used in remote programming.) If you entered an invalid feature code, you will hear reorder tones and can try again. NOTE If the station you are programming is not allowed to use DND, you hear reorder tones, and the display shows CANNOT ACCESS RESERVED FEATURE.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 3. Enter the extension to be forwarded. If you have a display, it shows ENTER PASSWORD. If you entered an invalid extension number, you will hear reorder tones and can try again. 4. Enter the extension’s password, followed by FEATURE CODE. NOTE 5. # . If you have a display, it shows ENTER If you enter an incorrect password, the display will show INVALID PASSWORD, and the call is disconnected.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Returns endpoints to the standard keymap • If the endpoint is a member of one or more ACD hunt groups, logs into the hunt group(s) This feature is especially useful for installers and troubleshooters who need to know exactly how a given station is programmed. To return the station to default: Inter-Tel endpoints—While on- or off-hook, enter the Default Station feature code (394).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Reminder Messages NOTE This feature does not apply to single line endpoints. Reminder messages are set, like an alarm clock, to signal an Inter-Tel endpoint at a specified time. The user can select the message and time up to 24 hours in advance. Twenty different reminder messages are available. These messages can be reprogrammed by the installer or using an administrator’s station. They are limited to 16 characters.
INTER-TEL® CS-5200/5400 3. System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Enter the time that you want to receive the message. (If using a station programmed for Japanese, these prompts will be reversed, and you will set the AM/PM before the hour and minutes.) a. Enter the hour and minutes using four digits (e.g., 0900 for 9:00). b. If the system is set for 12-hour display format, the display shows SELECT AM OR PM. Press 1 or the AM button for AM or press 2 or the PM button for PM.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 factors for evening and weekend rate changes on outgoing calls. The equation for calculating call cost is: Daytime Rate X Multiplicative Factor X Connect Time Multicative Factor Adjustment The multiplicative factor adjusts the daytime per-minute call cost for evening and weekend rates of outgoing calls. For example, the evening call cost multiplier is 0.65 if calls are 35% less expensive after 5:00 PM.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Record All Free Calls: Records all calls that use the “free” call cost. • Record All Ring-in Diagnostics: A ring-in message is recorded for every incoming call (whether answered or unanswered) to indicate how long it rang. • Record All Toll Local Calls: Records all calls that use the “toll local” call cost. • Record All Toll Long Distance Calls: Records all calls that use the “toll long distance” call cost.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The service technician can determine which equipped station(s) and/or trunks will be included in the report, and whether off-node devices will be included in reports. However, for incoming calls, DISA calls, conference calls, and/or ring-in diagnostics, all calls are recorded even when they involve stations not in the programmed station list.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 11. SMDR Report Format (Continued) Some digits may be suppressed (see the previous page for an explanation). For a conference call, this field shows the endpoint that brought the trunk into the conference unless the conference ends as a call with only one endpoint and one trunk or if all conference parties are put on individual hold (in which case the field shows the last party to handle the call).
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The service technician may enable any combination of the error message types. The available message types include the following: • Information Messages: These messages give information regarding system operation. • Warning Messages: The warnings in these messages indicate that a condition exists which may affect system performance.
INTER-TEL® CS-5200/5400 • System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 A minor alarm sends a message to the primary Attendant and to Administrators, if programmed to receive alarms. Each message record includes the following fields: • Sequence Number: This field shows the order in which the faults occurred. If there is a skip in a series of sequence numbers, it indicates that a message was logged that is not programmed to be printed.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Power Fail Bypass Capability The Inter-Tel CS-5200/5400 chassis contains relay contacts that can be used for power fail bypass. This feature allows one or two single line phones to connect to predetermined trunks in the event of a processor board failure or a power failure. The single line phones and CO trunks are required.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Audio Problems When the Audio Diagnostics feature code (320) is entered, the system prompts users to select a characteristic of the audio problem. Users with 6-line display endpoints can either press the menu button that corresponds to the displayed audio problem or enter the numeric codes for the audio problem on their dialpads.
System Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Using the Audio Diagnostics Feature Only endpoints with the Audio Diagnostics feature enabled can use the feature. NOTE Only 6-line display endpoints have the menu buttons mentioned in these instructions. Users who have endpoints with a 2-line display, or no display, must use the numeric entries to use the Audio Diagnostics feature. To use the Audio Diagnostics feature: 1.
INTER-TEL® CS-5200/5400 System Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 and the administrator station displays ALARM #128 AUDIO FRZ. NOTE To learn which Audio Diagnostics codes have been enabled for the system, consult an Inter-Tel field technician. Responding to the Audio Diagnostics Feature To respond to Alarm 128: Alarm 128 indicates that someone has completed the Audio Diagnostics feature.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Features CONTENTS PAGE Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259 Automated Attendant Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 CONTENTS PAGE Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 Voice Mail and Message Notification/Retrieval Applications . . . . . . . . . . . . . . . . . . . . . . 279 Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Introduction This section describes the voice processing system features supported by Inter-Tel voice processing systems. Features are dependent on the voice processing system, the equipment used, and the site’s licensing. Contact your local Inter-Tel reseller to determine which voice processing system features are supported on your system.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Dial the Voice Mail application’s extension number: The caller can reach the Voice Mail main greeting by dialing the application extension number (access number) assigned to the Voice Mail feature. The caller can then leave a message as a non-subscriber or access any of the Voice Mail subscriber features. (See page 279 for Voice Mail information.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If the Recall Destination fails to answer a call, it is automatically sent to the recall destination’s programmed Attendant. If the call is not answered there, it is disconnected after the Abandoned Call timer expires. If an invalid number is dialed, the caller is prompted to enter another number. If a caller fails to enter a number before the Inactivity Alarm timer expires, the caller is prompted again.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • • “Screened” Calls: When the caller enters your extension number, the system asks the caller to record his or her name. The Voice Processing Unit then places a private call to your endpoint. When you answer, it plays “You have a call from (caller's name),” and gives you the following options: — To accept the call, press your endpoint.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Extension IDs can also be programmed as “Unlisted.” That means that the number will not be included in the directory, but can be dialed if the caller knows the extension number. Calls transferred from the Automated Attendant or a Call Routing Announcement application to endpoints with extension IDs can be screened, announced, or unannounced.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Automatic Speech Recognition The Enterprise Messaging (EM) voice processing system supports Automatic Speech Recognition (ASR), which allows users to access voice mail, call routing applications, the automated attendant and the directories by issuing spoken commands instead of dialing digits on their endpoint. Because ASR is a very flexible feature, it can be enabled or disabled on several different levels.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Call Routing Announcement The Call Routing Announcement application can be used as a simple playback device that plays a message and then hangs up to disconnect the call. This is especially useful for programming hunt group announcement and overflow endpoints.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Call routing announcements are recorded using the Voice Mail Administrator’s mailbox as described on “Creating Audiotex Recordings” on page 65. Each announcement is assigned to use a “custom greeting” number in Database Programming. Recordings for fax documents should include all dialing instructions. The recording should state whether documents can be selected by number and/or list all options.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 17. Sample Call Routing Announcement Tree EXT 2500: “Thank you for calling X Company, if you know the party’s extension number, you may dial it now. For a company directory, press #. For Sales information press 3. For technical support, press 4.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Directories The following two types of voice processing system directories can be enabled (or disabled) in the system: • The Voice Mailbox Directory is a list of mailbox subscribers, their recorded names, and mailbox numbers. • The Automated Attendant Directory, provided to all Auto Attendant callers, is a list of all mailbox subscribers and extension ID owners and their recorded names.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Locating a Name Two methods may be used to enter a name using your endpoint’s dialpad digits: Quick Spell and Exact Spell. Outside callers and endpoint users with nondisplay endpoints and single line endpoints use Quick Spell. Display endpoints use the Exact Spell method. • Quick Spell callers press a single digit (or button) from their endpoint dialpad for each letter or character entered.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Listening to the Next/Previous Name After a name has been played, the caller can listen to the previous name in the directory by pressing 1 . To listen to the next name, the caller can press 3 . The directory lists are circular. That is, when the end of the list is reached, the next name played will be the first name in the directory.
INTER-TEL® CS-5200/5400 4. Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The Voice Mail application will play the selected name. Do one of the following: • • • Say “Accept” or press # to accept a name. Say “Previous” or press 1 to hear the previous name in the directory. Say “More” or press 2 to hear additional information for the selected name (if allowed). Say “Next” or press 3 to hear the next name in the directory.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 the caller presses # or a Directory menu button anyway, the prompts states that the selection is invalid and the initial instructions are repeated. Searches: With the voice mail directory, subscribers and non-subscribers can use speech recognition (if ASR is enabled) or dialpad digits (if ASR is disabled) to search for names in the directory.
INTER-TEL® CS-5200/5400 5. Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 If more than 10 matches are located, the system prompts you to browse or filter the list. Do one of the following: • • Say “Yes” or press 1 to browse the list. (See step 4 for options). Say “No” or press 2 to select the filter option and then respond to one of the following filter questions: – The system begins by asking you if the name you are searching for is the last name.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 When the caller accepts the directory name from voice mail, the caller is transferred to the corresponding mailbox. After the transfer the caller either hears the subscriber’s recorded greeting, their recorded directory name, or, if no recording has been made, the “mailbox number XXX is not available” prompt. The caller can then record a message.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 4. If desired, the caller selects additional documents, and the system checks for their availability as described above. If the maximum number of allowed documents has been reached, the system informs the caller and gives the option of returning to the greeting or ending the selection process.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Fax-On-Demand transmits a cover sheet with each faxed document that includes the recipient’s extension number, your company name (as programmed in the database), the date, the number of pages to be sent, and a list of included documents. If you want, you can store a company logo to be used on the cover sheet. The logo can be up to 5.5 inches high; if it is larger, the system automatically cuts it off at 5.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 The service technician can set a maximum length for Record-A-Call messages. The Record-ACall Maximum Message Length timer can be set at 0–600 minutes. A 0 setting allows messages of any length, limited only be the available disk space. The default is 30 minutes.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 For example: • The Labor Day entry, with a specific time, comes before the Day/Night entry so that a different message is played from 10:00 AM to 2:00 PM only. • The early time intervals come before the later intervals on Memorial Day. • Dec. 25 comes before the range of dates Dec. 24–Jan. 4 so that the special holiday message will be played on that day only.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Mail The Voice Mail feature allows callers to send and receive recorded messages from any endpoint or DTMF endpoint. (Dial pulse signaling is not recognized by the voice processing system. Callers using dial pulse endpoints will be routed to the Voice Mail application’s Dial-0 Destination for assistance.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Callers will hear the Voice Mail company greeting and recorded instructions that tell them what to do next. Users simply listen to the prompts and press the dialpad button that corresponds to the desired choice. If the user does not respond immediately, a second set of prompts is played. Most prompts are interruptible, and users can press the desired button at any time during the prompt.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 extension number (“Please hold while I transfer your call to...”), unless it has been disabled at the mailbox. If the endpoint user does not answer, the caller will be asked if he wants to leave a message, if the operator’s extension has an associated mailbox.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Primary and Alternate Notification Each mailbox can have a Primary and/or an Alternate notification cascade of numbers. The notification numbers are programmed to be accessed during specific days and times. The Voice Mail system monitors subscriber mailboxes continuously. During monitoring, if new messages have been received, the system will check to see if Primary notification is turned on.
INTER-TEL® CS-5200/5400 ever, the MSG been heard. Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 button at the endpoint will remain lit if there are any messages that have not Each level also has a Number Called Busy timer and a Pager Notification Retry timer or Personal Number No Answer timer.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Subscriber Features Before subscribers can use voice mail, they must set up their mailbox.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 VIM, MAPI protocol. The number of users with Level 1 is limited by a security button attached to the voice processing system PC. • Level 2 with Microsoft Outlook/Exchange: To use this voice processing system level, the mailbox E-mail Gateway field must be programmed for Unified Messaging, and the user’s PC must have Microsoft Outlook/Exchange and the Unified Messaging Client software installed.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 the administrator’s E-mail Address instead of to the sender of the Voice Mail message. The user should forward the message or send a new message instead of replying. In Levels 2 and 3, the user can reply to any message from another mailbox, using the Outlook/Exchange “Reply” or “Reply to All” options. E-mail messages containing .
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Levels 2 and 3 To use Level 2 or 3 Unified Messaging, you must have the following: • An existing e-mail system based on Microsoft Outlook/Exchange (MAPI). • The mailboxes’ E-mail Gateway fields are programmed for “Unified Messaging.” The Outlook message that contains the Voice Mail will have the following components: • • To: This line will contain the recipient’s name and mailbox number.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Figure 18. Integrated Solution Installation Example Receive voice mail messages and faxes via e-mail Receive/send voice mail messages Telephone System LAN Copy and Forward LAN Forward Only or Forward and Copy Local Voice Mail IMAP Server Remote E-mail and Faxes Server (e.g., IMAP or SMTP/POP3) Fax Port EM Unit NOTE Integrated solution does not require the UM Server and UM Client software.
INTER-TEL® CS-5200/5400 • Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Forward & Copy: The voice mail or Record-A-Call message is stored in the mailbox, and the EM unit converts the file to .wav, attaches it to an e-mail message, and delivers the e-mail message to the address specified in the mailbox’s E-mail Address field. NOTE Due to the nature of network connections, the voice messaging software is designed to handle a network failure gracefully.
Voice Processing Features INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • WAV File Attachment: Appears as a file with the name vm.wav. To listen to the message, the user must play the .wav file using multimedia software (such as Sound Recorder). Outlook Client-Based Solution NOTE If you are using Microsoft® Outlook® 2002 with Unified Messaging client 2.3xx, you will need to install Microsoft Office 2002 Service Pack update SP3.
INTER-TEL® CS-5200/5400 Voice Processing Features ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 • Private Messages: If the message is marked “Private,” the Sensitivity field in the Options tab will be set to Private. • Certified Messages: If the voice mail message is marked for certified delivery, the Track Option on the Options tab is checked. For complete instructions about using UM Outlook Client-based solution, refer to the Unified Messaging User Guide, part number 550.8111.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Voice Processing Prompts CONTENTS PAGE Default Voice Processing Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 BVM, EM, and VPU Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 EM Voice Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Default Voice Processing Prompts This section contains the default voice prompts for the voice processing systems supported by the Inter-Tel CS-5200/5400 platform. The Inter-Tel platform supports the following voice processing systems: • Basic Voice Mail: The built-in voice processing system, Basic Voice Mail (BVM) provides voice mail and voice messaging for system users.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 014 To spell a new name, press 4. 015 Extension number... 017 ...is not a valid choice. 018 Please try again. 019 After the tone, please record your message. When finished, you may hang up to deliver the message or press POUND for more options. 020 Message delivered. 021 To replay, press 1.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) Page 296 PROMPT ID CONTENT 040 Since you are accessing your mailbox for the first time, you should be aware of a few standard features. To cancel an option you have accessed and return to the previous menu, press STAR. To accept your recording or dialing sequence, or to advance to your next message, press POUND.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 064 For personal options, press 4. 065 To setup remote messaging, press 5. 066 For your primary setup, press 1. 067 For your alternate setup, press 2. 068 If this is the correct destination, press POUND. 069 To send this message now, press POUND. 070 For special delivery options, press 9.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 298 CONTENT 093 To listen to your next message, press 6. 094 There are no previous messages. 095 Message saved. 096 Message deleted. 097 There are no further messages. 098 Message received... 099 ...at... 100 ...from... 101 ...totaling... 102 ...minutes... 103 ...minute... 104 ...seconds... 105 ...second...
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 122 ...time and date... 123 ...message source... 124 ...and... 125 ...message length... 126 To turn on all envelope options, press 4. 127 For message source, press 2. 128 For message length, press 3. 129 This option is now off. 130 This option is now on. 131 For time and date, press 1.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 300 CONTENT 151 For personal phone notification, press 2. 152 For notification of all new messages, press 1. 153 For priority-only, press 2. 154 Please enter the destination telephone number and wait for further instructions. 155 The new number is... 156 Please enter the start time. 157 Please enter the stop time. 158 I'm sorry.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 302 CONTENT 208 Thirty-first 209 ...the Voice Mail system. 210 The system is set to notify you between... 211 ...is turned off. 212 ...is turned on to call your pager at... 213 ...with all new messages. 214 ...with all priority messages. 215 ...starting at... 216 ...ending at...
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 236 ...an unknown caller. 237 To turn off the envelope, press 5. 238 To accept the changes, press POUND. 239 The envelope is turned off. 240 Please enter the application extension number. 241 To select a day recording, press 1. 242 To select a night recording, press 2. 243 If this is the correct recording, press POUND.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 304 CONTENT 270 ...Fourteen 271 ...Fifteen 272 ...Sixteen 273 ...Seventeen 274 ...Eighteen 275 ...Nineteen 276 ...Twenty 277 ...Thirty 278 ...Forty 279 ...Fifty 280 ...Sixty 281 ...Seventy 282 ...Eighty 283 ...Ninety 284 ...Hundred 285 This mailbox is currently full and cannot receive new messages.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 299 For Saturday, press 7. 300 For Monday through Friday service, press 1. 301 For all the days of the week, press 2. 302 Thousand 303 The hard disk is... 304 ...percent full. 305 I'm sorry. Voice mail is full and cannot re cord any messages. 306 Zero 307 POUND 308 STAR 309 Group list number...
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) Page 306 PROMPT ID CONTENT 324 Zero is not a valid entry. To spell a name, please press the associated number on the phone dialpad with the desired letter of the person's name you are entering. For the letter A, press the number 2 button once. for the letter B, press it twice and for the letter C, three times. When you are finished, press POUND.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 350 You have chosen not to have a pager number. 351 Cascade Level... 352 You did not enter a valid document number. 353 This document is currently unavailable. 354 ... is not a valid document number. 355 You have already selected that document. 356 To cancel, press STAR.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID Page 308 CONTENT 377 Please enter the 10 digit area code and telephone number of your fax machine. 378 The number you enter may be up to twenty digits in length. 379 Your fax is scheduled to be delivered at... 380 Please enter a document number. 381 When you have finished importing documents, press star. 382 Document number... 383 ...
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 404 Your current message search order is last in, first out. 405 To search for messages first in first out, press 1. 406 To search for messages last in first out, press 2. 407 To change the search order for new messages, press 1. 408 To change the search order for saved messages, press 2. 409-499 Not used.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID 523 To forward this call to another extension, press 3. 524 To accept this call, press POUND. 525 To refuse this call, press STAR. 526 You have a call from... 527-534 535 536-537 Page 310 CONTENT Not used. Please enter the extension number. Not used. 538 For system prompt replacement or reinstatement, press 6.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 560 ...message purged. 561 For message options, press 5. 562 For more options, press 9. 563 To change the fax destination number, press 1. 564 Please enter the extension number of your fax destination, followed by the [#] button. 565 Your fax destination is... 566 You have chosen not to have a fax destination.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 42. Voice Prompts: BVM, EM, and VPU (Continued) PROMPT ID CONTENT 589 Enter the number of the remote extension. 590 To cancel this message, press *. 591 Fax-on-demand was unable to deliver one or more faxes. Please view the Fax Delivery Report for details. 592 I'm sorry. I'm not allowed to dial that number. 593 Message received from an outside number with no Caller ID information. 594 I'm sorry.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 009 Mailbox number... N/A 010 If this is correct, press pound. If this is correct, say “Yes” or press pound. 011 For the previous name in the directory, press one. For the previous name, say “Previous” or press one. 012 To hear additional information, press two.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 029 Message play stopped. To continue, press pound. Message play stopped. To continue, say “Resume” or press pound. 030 Enter the destination mailbox or group list number. Say or enter the destination mailbox or group list number. 031 Logon canceled. N/A 032 Enter your password. Then press pound.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 045 To accept this entry, press pound. To accept this entry, say “Accept” or press pound. 046 To erase and re-enter, press three. To erase and re-enter, say “Re-enter” or press three. 047 Password erased. N/A 048 Password saved. N/A 049 Your mailbox is full and cannot receive any new messages.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 065 To setup remote messaging, press five. To setup remote messaging, say “Remote” or press five. 066 For your primary setup, press one. For your primary setup, say “Primary” or press one. 067 For your alternate setup, press two. For your alternate setup, say “Alternate” or press two.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 085 To save this message, press seven. To save this message, say “Save” or press seven. 086 To delete this message, press nine. To delete this message, say “Delete Message” or press nine. 087 To skip to the end of your message or recording, press pound.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 106 Message received from an outside caller. N/A 107 To record an introduction with a copy of this message, press one. To record an introduction with a copy of this message, say “Record” or press one. 108 To change your personal greeting, press one. To change your personal greeting, say “Greeting” or press one.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 126 To turn on all envelope options, press four. To turn on all envelope options, say “All Options” or press four. 127 For message source, press two. For message source, say “Source” or press two. 128 For message length, press three. For message length, say “Length” or press three.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 147 To change the telephone number, press two. To change the telephone number, say “Number” or press two. 148 To change times of day, press two. To change times of day, say “Time” or press two. 149 To change days of the week, press three. To change days of the week, say “Days” or press three.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 212 ...is turned on to call your pager at... N/A 213 ...with all new messages. N/A 214 ...with all priority messages. N/A 215 ...starting at... N/A 216 ...ending at... N/A 217 For mailbox and group list maintenance, press two.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 231 No message left. 232 ...last... 233 ...an outside caller at... 234 Message was sent from... N/A 235 This matches the mailbox of... N/A 236 ...an unknown caller. N/A 237 To turn off the envelope, press five. To turn off the envelope, say “None” or press five.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 252 Not used N/A 253 This is a return receipt verifying the message sent has been heard. N/A 254 I’m sorry. Private messages cannot be for warded. N/A 255 This is the message center calling for... N/A 256 If you are the correct person, press pound.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 274* ...Eighteen N/A 275* ...Nineteen N/A 276* ...Twenty N/A 277* ...Thirty N/A 278* ...Forty N/A 279* ...Fifty N/A 280* ...Sixty N/A 281* ...Seventy N/A 282* ...Eighty N/A 283* ...Ninety N/A 284* ...Hundred N/A 285 This mailbox is currently full and cannot receive new messages.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 296 For Wednesday, press four. For Wednesday, say “Wednesday” or press four. 297 For Thursday, press five. For Thursday, say “Thursday” or press five. 298 For Friday, press six. For Friday, say “Friday” or press six. 299 For Saturday, press seven. For Saturday, say “Saturday” or press seven.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 317 Not used N/A 318 You have chosen not to have a password. N/A 319 I’m sorry. This mailbox is currently in use and cannot be accessed. Please try again later. N/A 320 Not used N/A 321 If you are calling from a rotary-type telephone, please stay on the line and your call will be answered.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 338 Please enter the cascade level you wish to program. Please enter the cascade level you wish to program. Say or enter one through nine using the keys on your telephone. 339 ...with a pager number of... N/A 340 To change the pager dial string, press three.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 359 You have selected one document. N/A 360 You haven’t selected any documents yet. N/A 361 You may select one more document during this call. N/A 362 You may select up to... N/A 363 ... more documents during this call. N/A 364 Selections cancelled.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 379 Your fax is scheduled to be delivered at... N/A 380 Please enter a document number. Please say or enter the document number. 381 When you have finished importing documents, press star. When you are done importing documents, say “Finished” or press star. 382 Document number... N/A 383 ...
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 399 ...documents. N/A 400 Hello, you have reached the Inter-Tel voice processing system. N/A 401 Hello, you’ve reached the Inter-Tel automated call handling system. N/A 402 To change your message search order, press two. To change your message search order, say “Order” or press two.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 507 The system already contains the maximum number of fax documents allowed. N/A 508 The system does not have enough disk space to import any more documents. N/A 509 The system is currently at or above the Maximum Fax Library Size. N/A 510 Levels one through nine are currently disabled.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 527 To change the time and date, press five. N/A 528 The current time is... N/A 529 To accept the current time, press pound. N/A 530 To enter a new time, use two digits for the hour and two digits for the minutes. N/A 531 The current date is... N/A 532 To accept the current date, press pound.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 547 You have one deleted message. N/A 548 ...deleted messages. N/A 549 To recover deleted messages, press two. To recover deleted messages, say “Recover” or press two. 550 To recover this message, press seven. To recover this message, say “Recover” or press seven. 551 Message recovered.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 568 Fax destination saved. N/A 569 Fax destination erased. N/A 570 To cancel unheard sent voice mail messages, press one. To cancel unheard sent voice mail messages, say “Unheard” or press one. 571 All sent messages have been heard. N/A 572 Enter the destination mailbox.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 589 Not used N/A 590 Not used N/A 591 Not used N/A 592 I’m sorry. I’m not allowed to dial that number. N/A 593 Message received from an outside number with no caller ID information. N/A 594 I’m sorry. I do not have valid Caller ID information.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 610 To listen to faxes, press six. To listen to Fax messages, say “Facsimile” or press six. 611 You have no new messages. N/A 612 with the subject... N/A 613 I’m sorry, you cannot delete this e-mail. N/A 614 To reply to all recipients, press one. To reply to all recipients, say “Everyone” or press one.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 653 ...faxes... N/A 654 This message is marked... N/A 655 ...flagged... N/A 656 ...saved... N/A 657 ...answered... N/A 658 ...recent... N/A 659 ...deleted... N/A 660 ...with attachment... N/A 661 For your voice mail envelope, press one.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 674 You have one priority voice mail. N/A 675 You have one new voice mail N/A 676 ...saved voice mails… N/A 677 You have one saved voice mail. N/A 678 To listen to messages, press one. To listen to messages, say “Messages” or press one. 679 The system is momentarily unable to process your request.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 696 Not Used Not Used 697 Not Used Not Used 698 Not Used Not Used 699 Not Used Not Used 700 N/A Please spell the first few letters of where you would like to search in the directory. 701 ...hours... N/A 702 ...hour...
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 738 Not Used Not Used 739 Speech recognition has been disabled for this call. N/A 740 Not Used Not Used 741 ... messages… N/A 742 ...seen... N/A 743 Not Used Not Used 744 Not Used Not Used 745 You have no saved voice mails. N/A 746 Not Used Not Used 747 You have no saved e-mails.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 760 and deleted N/A 761 Not Used Not Used 762* ...Million... N/A 763* ...Billion... N/A 764* ...Trillion... N/A 765* ...Minus... N/A 766* ...Dollar... N/A 767* ...Dollars... N/A 768* ...Cent... N/A 769* ...Cents... N/A 770 N/A 771* O’clock N/A 772* ...Point...
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 849* plus sign N/A 850 Please hold while I check your e-mail. N/A 851 ...one unreadable message N/A 852 ...unreadable messages N/A 853 You have no unreadable messages N/A 854 To manage unreadable messages, press six N/A 855 unreadable message... N/A 856 If you are finish, please press pound.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 870 Not Used Not Used 871 Not Used Not Used 872 Not Used Not Used 873 Not Used Not Used 874 Not Used Not Used 875 Not Used Not Used 876 To record a standard greeting press one. To record a standard greeting, say “Standard” or press one.
INTER-TEL® CS-5200/5400 Voice Processing Prompts ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 889 E-mail Reader was unable to retrieve your emails from your e-mail server due to a login failure. N/A 890 Please enter your e-mail account password. This is case sensitive. Using the keypad, you can scroll through symbols, numbers, and letters, both lower and upper case.
Voice Processing Prompts INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Table 43. Voice Prompts: Non-ASR and ASR (Continued) PROMPT ID CONTENT (NON-ASR) CONTENT (ASR) 909 To copy this message to additional mailboxes, press four. To copy this message to additional mailboxes, say “Copy” or press four.
INTER-TEL® CS-5200/5400 Default Feature Codes ADMINISTRATOR GUIDE, ISSUE 1.1 – August 2005 Default Feature Codes Trunk Access Codes FEATURE NAME Automatic Route Selection (ARS) Trunk Group Access 1-208 Emergency Calls Outgoing Call CODE (US/ EUROPE) 92000* 92001–92208* 911/999 8 *These feature codes may differ depending on the software version.
Default Feature Codes INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Index ADMINISTRATOR GUIDE, ISSUE 1.
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Calling Party Number 162 Camp On 178 endpoint 178 hunt groups 135 moving call to DND 197 tones 196 trunk 190 Canceling a Message Waiting Indication 181 Canceling a Waiting Message 183 Cascade levels, Enabling and Disabling 65 Cascading Remote Messaging 281 Change Language Feature Code 175 Chassis interfaces 79 Circuit Number Display 96 Class of Service (COS) 158 ARS only 158 day/night 164 Speed Dial override 221 Clearing alarms Clear Network Alarm 54 Clear System Alarm 54 general des
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Extension Numbers directory 268 programming 34 External Music Source 109, 171 External Paging 109 F Facility Groups 155 Facsimile (fax) Machine 109 Fault Code Message Record Field 251 Fax Card Required 263 Fax E-Mail Message Format 263 Faxes importing 67 Fax-On-Demand 274 audiotex recordings 266 nodes 266 Fax-on-Demand importing faxes 67 Feature Buttons 98, 117 endpoints 98 feature codes 125, 358 initialized values 96 Feature Codes 197 directory 227 general 119, 357 trunk access 118
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Index ADMINISTRATOR GUIDE, ISSUE 1.
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Optional Account Codes 192 Optional Equipment headsets 101 MDPM 107 PCDPM 107 Outbound Fax 285 Outgoing Access 154, 164 Outlook Client-Based Solution 290 Outside Calls 186 account codes 191 automatic answer 170 callback queue 190 Camp On 190 header 186 on-hook dialing/monitoring 189 placing 186 receiving 188 remote message notification 283 Outside Party Call Information 153 Overflow Stations 137, 138 P P2P (Peer-to-Peer) 92 Page Zone Buttons 99 Page Zone Keys 98 Pager Notification 2
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Routing Off 124 S Sample Call Routing Announcement Tree 267 Save Button 98 Save Key 99 Scheduled Time-based Application Routing 277 feature description 19 Screened Calls 200 Screened Transfer 200, 261, 266 Searching the Voice Mail Directory 270 Secondary Extension Buttons 98, 99, 100, 168 Secondary Extensions ring after n-number of calls at primary ext.
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
INTER-TEL® CS-5200/5400 Transfer 197 attendant transfer timer 133 conference 202 conference to voice mail 197 DSS/BLF Unit 50 methods 200, 261, 266 recall 199 to a system forward 197 to hold 101, 197 to ring 101, 197, 198 to voice mail 50, 198 voice processor timer 260 Transfer Recall 199 Transfer to Hold 199 Transfer to Ring 198 Transferring Conference Calls 197 Transfers and Outside Calls 197 Transfer-to-Connect Allowed Endpoint Flag 198 Transient Call Indication 168 Transient Call Indication on Call Answ
Index INTER-TEL® CS-5200/5400 ADMINISTRATOR GUIDE, ISSUE 1.
Voice Mail Flowchart NOTE: At any menu level, you can say “Cancel” or press “Accept” or press # to cancel or return to the previous menu or say to accept. ADMINISTRATOR MAILBOX MENU ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • EITHER, Press the MSG button to respond to a message from voice mail. OR, Call the voice mail extension number, say “Login” or press , and say or enter your mailbox number.
Part No. 580.8001 Issue 1.
