Installation Manual

ManualsBrandsInterlogix ManualsElectronicsConcord 5 Inch TouchScreen

6 / 8 P/N 466-5410 (EN) • REV D • ISS 19MAR18

Testing

Test the touch screen operation by arming/disarming the

system, activating the touch screen panics, and bypassing

sensors to verify correct operation.

Note: Contact the central monitoring station before activating

alarms to avoid dispatching local police and fire departments.

Refer to the panel User Manual for complete system operating

instructions.

Note: Test system at least once per week.

Note: Each control unit shall indicate that the system is

intended to be checked by a qualified technical at least every 3

years.

Troubleshooting

Problem

Actions/Solutions

Doesn’t power up (no

display and no beeps

when screen is

pressed)

Check for correct wiring connections at touch

screen and panel terminals.

Make sure panel battery is connected

correctly and panel transformer is plugged in.

Make sure panel transformer is not plugged

in to an electrical outlet controlled by a

switch. Relocate transformer to an

unswitched outlet location if necessary.

Icons not visible

Try touching the touch screen (if screen saver

option is on). Adjust Brightness level. Disable

the screen saver option.

No sound coming from

speakers

Check Status beeps volume and Keypress

volume levels in settings. Check for correct

wiring connections at touch screen and panel

terminals.

Sensors named as

door/window/motion

are displaying under

Property icon

The name of the sensor is too long. Place

door/window/motion earlier in the name or

shorten the name.

Touch screen has red

icon (offline)

This icon is displayed if a touch screen has

incurred some form of communication and/or

hardware failure. Check for correct bus wiring

connections (green and white wires) at touch

screen and panel terminals. If wired correctly

and the failure message persists, the failed

touch screen must be deleted from the touch

screen panel and rescanned. If error

messages continue even after the failed

device has been removed, it is possible that

the failed device is a different touch

screen. In that case, delete all screens from

the Concord and remove them from the

Concord’s bus, and re-scan bus devices.

AAG motion icon

continually shows

sensor is open

Must use non-restoral groups such as motion

group 15 or 17. Using restoral groups may

result in a continuously red AAG motion icon.

Can both door and

motion text be used in

a sensor?

Not recommended.

Degraded or inhibited

touch screen

functionality

Check wiring.

Confirm wire length is not exceeding 120 ft

(22 gauge).

Re-calibrate touch screen.

Problem

Actions/Solutions

Trouble condition not

displayed under status

Refer to event buffer in touch screen and/or

view full status on alphanumeric keypad.

If a Concord 5” TouchScreen has a problem

and the touch screen is reset, the following is

not displayed as part of status:

• Aux low battery

• Aux power trouble

Specifications

Compatibility

Concord 4 Version 4.5 or later

Power requirements

12 VDC nominal

Current consumption:

Maximum alarm current

400 mA

Typical operation

100 mA

Power saving mode (no

panel AC power)

40 mA

Operating temperature

32 to 120°F (0 to +49°C)

Storage temperature

−4 to +140°F (−20 to +60°C)

Maximum relative humidity

85% noncondensing

Dimensions (L x W x D)

6.7 × 5.0 × 0.8 in. (170 × 127 × 20 mm)

Regulatory Information

Manufacturer

UTC Fire & Security Americas Corporation, Inc.

2995 Red Hill Ave, Costa Mesa, CA 92626, USA

Warnings and

Disclaimers

THESE PRODUCTS ARE INTENDED FOR SALE

TO AND INSTALLATION BY QUALIFIED

PROFESSIONALS. UTC FIRE & SECURITY

CANNOT PROVIDE ANY ASSURANCE THAT

ANY PERSON OR ENTITY BUYING ITS

PRODUCTS, INCLUDING ANY “AUTHORIZED

DEALER” OR “AUTHORIZED RESELLER”, IS

PROPERLY TRAINED OR EXPERIENCED TO

CORRECTLY INSTALL FIRE AND SECURITY