Installation Manual Instruction Manual

Chapter 4: Testing and troubleshooting
106 Concord 4 Installation Manual
Troubleshooting
This section provides information to help you diagnose and solve various
problems that may arise while configuring or using your UTC Fire & Security
product.
• “Panel power issues” below
• “Access code issues” on page 108
• “Arming and disarming issues” on page 108
• “Bypassing issues” on page 109
• “Wireless sensor and touchpad battery issues” on page 109
• “Central station/pager reporting issues” on page 109
• “Alphanumeric touchpad issues” on page 110
• “Fixed display touchpad issues” on page 110
• “Speaker issues” on page 111
• “Siren issues” on page 111
• “Hardwired zone issues” on page 112
• “Wireless sensor zone issues” on page 112
• “Wireless touchpad issues” on page 113
• “Phone issues” on page 113
• “Light control issues” on page 114
• “Energy saver module issues” on page 114
• “Automation module issues” on page 115
Panel power issues
Concord 4 transformers
Concord 4 uses a 16.5 VAC transformer, (600-1023 or 600-1024 with power line
carrier). Concord 3 uses a 24 VAC transformer. Using a 24 VAC transformer on
Concord 4 damages the panel.
The panel does not power up and touchpads don’t display or respond.
• Verify that the panel transformer is plugged into an unswitched outlet.
• Check the AC circuit breaker to be sure the circuit is live.
• Check that the backup battery is installed correctly and the AC power
transformer is plugged in.
• Check for proper panel and transformer wiring.
• Measure the incoming AC voltage at panel terminals 1 and 2. It should read
about 16.5 VAC.