Installation Manual Instruction Manual

Chapter 4: Testing and troubleshooting
108 Concord 4 Installation Manual
• Check that the transformer is supplying AC to the panel.
WARNING: Be careful when securing the transformer to an outlet with a metal
cover. Hold the cover tightly in place. You could receive a serious shock if the
metal outlet cover drops down onto the prongs of the plug while you are securing
the transformer and cover to the outlet box.
Access code issues
Customer cannot remember access codes.
• Check your records to see if you have the customer’s access codes on file.
• Verify the access codes using the Enterprise Downloader software.
• Clear memory and reprogram the panel locally. Clearing the memory erases
all programming.
Installer cannot remember install code.
• Check your records to see if you have the install code on file.
• Verify the install code using the Enterprise Downloader software.
• Use the dealer code to enter program mode and view the installer code.
Installer cannot remember dealer code.
Check your records to see if you have the dealer code on file. If you don’t have
dealer codes, you need to replace the panel.
Arming and disarming issues
System protests and won’t arm.
• If arming to level 2, make sure all monitored perimeter doors and windows are
closed.
• If arming to level 3, make sure all perimeter and interior sensors are closed.
• Press STATUS for an indication of the problem.
System won’t disarm.
• You may be trying to disarm using an incorrect code. Verify correct code and
enter it.
• Access code is not programmed or set up in user programming to disarm
system. Wireless touchpad is not learned into system or hardwired touchpad
is not communicating to panel.