Installation Guide

Troubleshooting
Troubleshooting/FAQ
1.
The camera does not appear in the list of Wi-Fi networks.
Cause
Solution
The camera takes up to 90
seconds to boot up.
Wait until the camera boots up
before checking the Wi-Fi list.
An Ethernet cable is connected to
the camera.
Disconnect the Ethernet cable
from the camera.
Another user is currently setting up
the camera using the
recommended method or the
camera has previously been set up
using the recommended method.
Perform a factory reset to
rebroadcast the camera.
2.
The camera does not add to the UltraSync network when Scan
for Cameras is selected.
Cause
Solution
Older firmware versions do not
support cameras.
Make sure the panel is
updated to the XXXXXX-04
Firmware or newer.
The camera will not work if the
devices are not on the same
network.
Make sure the camera and
theUltraSync Hub panel are on
the same network.
UltraSync Hub must be using IP to
work with the cameras.
Ensure that the UltraSync Hub
panel is not installed using a
cellular radio only.
Ensure that cameras are not being
added to a network that already
has a high number of cameras
installed on the same network.
This is unusual, but may be
common in testing environments.
Put UltraSync Hub and the
cameras on their own router.
P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved. 25