Installation Guide

3.
The camera was added in the setup process, but the video
doesn’t show in the Cameras tab.
Cause Solution
After completing the setup
process, the camera may take
up to two minutes to appear in
the UltraSync App.
Wait for the process to complete
Make sure the camera is still
connected to the network.
If video still doesn’t appear, go
back into setup and perform the
“Scan for Cameras” function.
4. Live Video quality is poor. It is choppy, shows gray, etc.
Cause Solution
Ensure that the camera’s Wi-Fi
and/or Ethernet connection
speeds are adequate (500 Kbps
minimum).
If Wi-Fi connection speeds are
poor, we recommend using a
Wi-Fi repeater to increase signal
strength.
The camera’s default settings
are set up to work on a strong
home network.
In some cases, low video settings
may be required to achieve a
smooth video. Use the TruVision
browser to change the cameras
video settings.
5. Video Clips take a long time to load.
Cause Solution
The camera’s default settings
are configured to have video
clips start playing in the
UltraSync app within 15
seconds (on a strong network).
If default settings were changed
to longer clip times or higher
video quality, the amount of time
needed to access the clip
increases.
Lower the quality or length of
clips to shorten load times.
26 P/N 466-5303-EN • REV A • ISS 25MAY17 © 2017 United Technologies Corporation. All rights reserved.