Manual

TruPortal Software User Guide 99
Diagnostics
Hardware Problem States
Hardware items can have the following problems:
Controller
• Tamper
Modules
• Offline
• Tamper
Doors
• Offline
• Forced
• Held
• RTE Tamper
• Door Contact Tamper
• Door Aux Tamper
• Door Tamper
Digital Input
• Offline
• Tamper
Troubleshooting Readers
If a reader is not responding as desired, use the [Scan for Hardware Changes] button (see Scan for
Hardware Changes on page 22), verify that the reader appears in the Device Tree hierarchy on the
System Administration > Devices page, and check the reader configuration. See Configure Readers
on page 32.
If unexpected events occur for doors or readers connected to an IPSDC, check the IPSDC jumper and
switch settings to make sure that the hardware is configured correctly. For example, the reader Device
Input (DI) port, J2, has two digital inputs which are used for door status devices (door contacts and
exit request input) and can be configured as either supervised or non-supervised digital inputs. If the
inputs are configured as supervised digital inputs in the TruPortal User Interface, they require EOL
resistors. Refer to the IPSDC Quick Reference for details.
Aux 2 CN3.3 CN3.4
Door Controller CN10.2
CN17.2
CN11.4
CN18.4
Aux Input CN21.1 CN21.3
CN22.2
Fuse +V 0V