User's Manual

Chapter 4 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual 45
Troubleshooting the Computer
Use this section to troubleshoot some common problems you may
experience with your CS40.
Note: If you send your CS40 in for service, it is your responsibility to
save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Problems While Configuring the Mobile Computer
Problem Possible Solution
You cannot type a
character on the
keypad or you can
only type uppercase
or lowercase letters.
You may have locked a modifier key on the keypad.
Press the necessary key sequence to unlock the key.
For help, see “About the Keypad ” on page8.
You press
^ and
nothing happens.
• Make sure the backlight is on.
• The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
• Reset the mobile computer. For help, see
“Resetting the Computer” on page50.
You insert a
microSD card and
cannot find the
microSD card folder
on the CS40.
• The microSD card may not be installed correctly.
Insert the microSD card as described in “Inserting
a microSD Card” on page17.
• The microSD card may be damaged. Try another
microSD card.
The Battery status
LED is on.
• If the battery status LED is a steady green, the
battery is more than 95% charged and computer is
on a charger.
• If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
• If the battery status LED is a steady red, the main
battery is on charge.