User's Manual

Chapter 4 — Troubleshooting and Maintaining the Computer
46 CS40 Mobile Computer User’s Manual
The computer
appears to be locked
up and you cannot
enter data.
• Press and hold the power key to turn off the
mobile computer, and then press the power key
again to turn it on.
• Cold boot the mobile computer. For help, see
“Cold Booting the Computer” on page50.
• Try reloading the firmware. For help, see “How to
Update the System Software” on page39.
• If the mobile computer does not boot or reset,
contact your Intermec representative for help.
You tap the screen
and nothing
happens.
• Make sure the mobile computer is not locked.
• Align your touch screen.
Problems With Wireless Connectivity
Problem Possible Solution
The mobile
computer is
connected to the
network, and you
move to a new site to
collect data. Now,
your mobile
computer is not
connected to the
network.
Move closer to an access point or to a different
location to reestablish communications until you
reconnect with the network. Any data collected while
the mobile computer is out of range is transmitted
over the network once the network reconnects.
The mobile
computer appears to
be connected to the
network, but the
host computer is not
receiving any
information from
the mobile
computer.
There may be a problem with the connection between
the access point and the host computer. Check with
network administrator or use your access point user’s
manual.
Problems While Configuring the Mobile Computer
Problem Possible Solution