User's Manual

Chapter 4 — Troubleshooting and Maintaining the Computer
CS40 Mobile Computer User’s Manual 47
Problems While Configuring 802.1x Security
Problem Possible Solution
The mobile
computer indicates
that it is
authenticated,
but it does not
communicate with
the host.
Make sure the mobile computer IP address, host IP
address, subnet mask, default router are configured
for the network.
The mobile
computer does
not appear to be
authenticating and a
network connection
icon does not appear
on the toolbar.
• The mobile computer may not be communicating
with the access point. Make sure the mobile
computer network name matches the access point
network name (SSID).
• The 802.1x security network may not be active.
Make sure the server software is properly loaded
and configured on the server PC. See server
software documentation for help.
A network
connection icon
appears in the
toolbar, but then
disappears.
• The mobile computer may not be communicating
with the intended access point. Make sure the
mobile computer network name matches the
access point network name.
• The access point may not be communicating with
the server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
You are setting up
multiple access
points in a network,
with different SSIDs,
and the connection
fails.
When you change the SSID, the WEP key values are
not saved. Configure the WEP key values and save
your changes.