User's Manual

Chapter 8 — Troubleshoot and Maintain the Computer
116 70 Series Mobile Computer User Manual
Troubleshoot 802.1x Security
Use the following table to troubleshoot problems with your 802.1x
security that will prevent you from connecting to your network, such
as an incorrect password.
Problems With 802.1x Security
A network connection icon appears in the
toolbar, but then disappears.
The computer may not be communicating with the
intended access point. Make sure the network name
matches the access point network name. Default
network name is “INTERMEC.”
The access point may not be communicating with the
server. Ensure the access point is turned on, properly
configured, and has 802.1x security enabled.
Problem Solution
Problem Solution
The computer indicates it is not
authenticated.
Make sure that:
• the User Name and Password parameters on the computer
must match the user name and password on authentication
server. You may need to reenter the password on both the
computer and authentication server.
• on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped with
your authentication server software.
• the IP address and secret key for access point must match the
IP address and secret key on the authentication server. You
may need to reenter the IP address and secret key on both
your access point and authentication server.
• the authentication server software is running on the server
PC.
You receive a message saying “The
server certificate has expired or
your system date is incorrect”
after you perform a clean boot on
the computer.
Date and time are not saved when you perform a clean boot.
Reenter the date and time, and then save your changes.