User's Manual

Chapter 3 — Upgrading and Troubleshooting
28 IP30 Handheld RFID Reader User’s Guide
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Problem Solution
The IP30 is unable to read
RFID tags, or seems to
read tags slowly or
inconsistently.
• Check to see if you have an active Bluetooth
or USB connection between your IP30 and
mobile computer. For help, see
“Establishing a Connection with the IP30”
on page 15.
• To maximize IP30 performance, make sure
you have chosen the correct tag types for your
application. For help, see “Configuring
RFID Settings” on page 21.
• The IP30 uses a linear antenna. It can only
read a tag’s antenna which is oriented in the
same way as the IP30’s antenna. A tag’s
antenna is oriented the same as the IP30
antenna if the tag element is parallel to the
front edge of the IP30 antenna.
• Move slightly closer or farther from the tag
attempting to be read. Environmental factors
can reduce or create deadspots.
• Make sure that you are not putting metal or
other objects on the antenna. Large rings, or
hand jewelry can also affect the performance
of the IP30.
• Check to see if the mobile computer is
working properly. If the device is busy, the
IP30 will not be able to work as well if there
are too many applications running in the
background.
• Make sure that the battery is fully inserted
into the handle.
• Make sure your battery is not low, it may
affect the performance of the IP30.
The IP30 does not respond
to your RFID application.
• Your application may not be communicating
with the IP30 and/or the BRI server on your
mobile computer.
• You may need to change BRI server settings
to communicate with your application. For
help, see “Configuring the BRI Server” on
page 22.