User's Manual

Chapter 3 — Upgrading and Troubleshooting
IP30 Handheld RFID Reader User’s Guide 29
Problems With Connectivity
The IP30 connects to your mobile computer via Bluetooth and
USB connections. For information on how to connect your
mobile computer, see “Establishing a Connection with the
IP30” on page 15. If you are still having trouble connecting your
IP30, look at the table below for possible solutions.
Problem Solution
You cannot connect to the
IP30 via Bluetooth.
1 Make sure your Bluetooth radio is enabled
and that you have established a connection
between your IP30 and your mobile
computer.
2 Verify that your IP30 is not connected to
different mobile computer than the one you
are trying to connect to.
3 Make sure that the battery is fully inserted
into the handle. For help, see “Charging and
Installing the Battery” on page 6.
4 Set the BTPWROFF attribute in Intermec
Settings to its default value of 500. See the
Intermec Computer Command Reference Manual
(P/N 073529-xxx).
5 Check your IP30 battery to see if it still has
power. For help, see “Understanding the
LEDs” on page 4.
You cannot connect to the
IP30 via USB.
1 Make sure that you have secured the USB
adapter to your mobile device. For help, see
“Attaching the IP30” on page 8.
2 Make sure that the battery is fully inserted
into the handle. For help, see “Charging and
Installing the Battery” on page 6.
3 Check your IP30 battery to see if it still has
power. For help, see “Understanding the
LEDs” on page 4.