User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK3
CK3 Mobile Computer User’s Manual 67
To find your operating system version
1 Tap Start > Internet Explorer.
2 Tap the Intermec logo. The Intermec page appears and displays
the version of the operating system and the SmartSystems
Platform Bundle (SSPB) loaded on your CK3.
Troubleshooting Your CK3
Use this section to troubleshoot some common problems you may
experience with your CK3.
Note: If you send the CK3 in for service, it is your responsibility to
save the computer data and configuration. Intermec is responsible
only for ensuring that the hardware matches the original
configuration when repairing or replacing the computer.
Problems While Configuring the CK3
Problem Possible Solution
You scan a
configuration
command, such as
Beeper Volume, and
you hear three low
beeps and nothing
happens.
If you are working in Intermec Settings, you cannot
scan configuration commands. Exit the application
to scan configuration commands.