User's Manual

Chapter 4 — Troubleshooting and Maintaining the CK3
72 CK3 Mobile Computer User’s Manual
The CK3 does not
appear to be
authenticating and a
network connection
icon does not appear
on the toolbar.
• The CK3 may not be communicating with the
access point. Make sure the CK3 network name
matches the access point network name (SSID).
• The 802.1x security network may not be active.
Make sure the server software is properly loaded
and configured on the server PC. See server
software documentation for help.
A network
connection icon
appears in the
toolbar, but then
disappears.
• The CK3 may not be communicating with the
intended access point. Make sure the CK3 network
name matches the access point network name.
Default network name is “INTERMEC.”
• The access point may not be communicating with
the server. Ensure the access point is turned on,
properly configured, and has 802.1x security
enabled.
You are setting up
multiple access
points in a network,
with different SSIDs,
and the connection
fails.
When you change the SSID, the WEP key values are
not saved. Configure the WEP key values and save
your changes.
The CK3 indicates it
is not authenticated.
Make sure that:
• the User Name and Password parameters on the
CK3 match the user name and password on the
authentication server. You may need to configure
the password on both the CK3 and the
authentication server.
• on your authentication server, the user and group
are allowed and the group policy is allowed to log
into the server. For help, see the documentation
that shipped with your authentication server
software.
• the IP address and secret key for the access point
match the IP address and secret key on the
authentication server. You may need to configure
the IP address and secret key on both your access
point and authentication server.
• the authentication server software is running on
the server PC.
Problems While Configuring 802.1x Security (continued)
Problem Possible Solution