User's Manual Part 2

Chapter 3 — Troubleshooting and Maintaining the Printer
PD41 and PD42 Commercial Printer User’s Guide 61
Troubleshooting Printer Problems and Finding Solutions
Use the following table to troubleshoot common printer problems.
Printer Problems and Possible Solutions
Problem Possible Solution
The Power LED does
not light up when the
printer is switched on.
Check that the power cable is correctly connected
to the printer and the electrical outlet.
The Error LED turns
on after printing.
• Check to see if the printer is out of media or
ribbon.
• Check to see if media is jammed or tangled.
• Check to make sure the print mechanism is
locked and closed correctly.
• Check the cutter for problems.
• Check to make sure your application is working
correctly.
The Ethernet
connection is not
working.
• Check the network LED on the back of the
printer. A green LED should be flashing to
indicate network activity and a yellow LED
should be on solid if connected to a 100 Mbps
network.
• Make sure the Ethernet cable is connected
correctly to the back of the printer.
• Make sure you are using the correct Ethernet
cable.
A label is jammed after
printing.
• Clear the media jam. For help, see “Clearing
Media Jams” on page 70.
• If the label is stuck on the thermal printhead,
clean the printhead. For help, see “Cleaning
the Printhead” on page 80.l
When printing, the
printer is skipping
labels.
• Run a new testfeed by pressing ( ) on the
PD42 or by holding the print button more than
one second on the PD41.
• Make sure the label gap sensor is aligned
properly and that it is clean. For help, see
“Adjusting the Label Stop Sensor” on
page 75.
Test