User's Manual Part 2

Chapter 3 — Troubleshooting and Maintaining the Printer
62 PD41 and PD42 Commercial Printer User’s Guide
When using the cutter,
the label is not cut
straight.
• Make sure the media thickness does not exceed
0.25 mm (9.8 mils).
• Make sure the media is loaded correctly and
that it runs as close to the center section of the
printer as possible.
When using the cutter,
the labels cannot feed
or abnormal pringin
occurs.
• Make sure the cutter is installed propoerly.
• Make sure the paper feed rods are sticky.
• Clean the media compartment. For help, see
“To clean the printhead” on page 80.
When using the
internal rewinder, the
printer malfunctions.
Make sure the media is loaded correctly.
The printer keeps
printing or feeding
when it should stop.
• Check the media settings.
• Check the label gap sensor position. For help,
see “Adjusting the Label Stop Sensor” on
page 75.
• Make sure the sensors are clean. For help, see
“To clean the printhead” on page 80.
Printing is slow. Make sure your printing application is working
correctly.
Printing is faded or
light.
• For Fingerprint: Adjust the the Constant,
Factor and Contrast media settings.
• For IPL: Adjust the Sensitivity setting.
• Make sure the printhead is clean. For help, see
“Cleaning the Printhead” on page 80.
• Check the printhead pressure. For help, see
“Adjusting Printhead Pressure” on page 72.
• Check the printhead dotline posistion. For
help, see “Adjusting Printhead Dot Line” on
page 73.
Printer Problems and Possible Solutions (continued)
Problem Possible Solution