User's Manual Part 2

Chapter 3 — Troubleshooting and Maintaining the Printer
PD41 and PD42 Commercial Printer User’s Guide 63
The printer is working,
but nothing is being
printed.
• Printing on direct thermal media: Make sure
the media is loaded with the heat-sensitive side
facing the printhead.
• Printing with thermal transfer ribbon: Make
sure the ink-side of the ribbon faces the media.
For help, see “Loading Thermal Transfer
Ribbon” on page 17.
• Make sure you have the correct media type and
paper type selected.
• Make sure the printhead is correctly connected
to the print mechanism.
Only partial labels are
printing.
Check the printhead balance. For help, see
“Adjusting Printhead Balance” on page 71.
Part of the print image
is not printed along the
feed direction.
• Make sure the printhead is clean. For help, see
“Cleaning the Printhead” on page 80.
• Make sure the ribbon is not wrinkling. For help,
see “Preventing Ribbon Wrinkling” on
page 68.
The printout is uneven
across the media path.
• Check the printhead balance. For help, see
“Adjusting Printhead Balance” on page 71.
• Check the printhead pressure. For help, see
“Adjusting Printhead Pressure” on page 72.
The printout is not in
the correct position.
• Check for errors in the software application.
• Make sure the label gap sensor is clean. For
help, see “To clean the printhead” on
page 80.
• Check the position of the label gap sensor. For
help, see “Adjusting the Label Stop Sensor”
on page 75.
• Check the position of the edge guide and media
guide.
• Make sure you are using the correct media.
• Make sure the platen roller is clean and in good
condition. For help, see “To clean the
printhead” on page 80.
Printer Problems and Possible Solutions (continued)
Problem Possible Solution