User's Manual Part 2

Chapter 3 — Troubleshooting and Maintaining the Printer
PD41 and PD42 Commercial Printer User’s Guide 79
If the cursor does not detect a gap, slot, or black mark, check the
following:
• Is the label stop sensor laterally aligned with the slots or black
marks?
• Is the transfer ribbon properly loaded so it does not interfere
with the label stop sensor? For help, see “Loading Thermal
Transfer Ribbon” on page 17.
• Are the label stop sensor guides clean? If not, clean them as
described in the next section “Maintaining the Printer.”
• Does the media have preprint information on it that can make
detection harder?
• Is there too little contrast between the black marks and the
surrounding areas?
• Is the label liner not transparent enough?
• Does the label stop sensor work with another type of media?
Maintaining the Printer
To ensure high productivity and a long life for your printer, Intermec
recommends that you regularly inspec the printer and its
environment to make sure that it is operated under optimal
conditions. Keep the printer in a dry area, away from large electrical
motors, welders, and similar products that might affect printer
operation.
Clean your printer regularly to maintain the quality of your labels and
extend the life of your printer.
If you open the electronics cover, you will void the warranty and
may cause damage to the internal components. Opening the
electrical cover exposes the user to shock hazards which may
result in injury or death.
Always turn off the printer and unplug the power cord before
cleaning the printer.