User’s Guide PB50 Mobile Label Printer
Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.
Contents Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Global Services and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Web Support . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents Changing Configuration Settings Using the Command Line . . . 23 Changing Configuration Settings From the Printer Home Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Changing Configuration Settings From SmartSystems Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Establishing Communications With a Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting Up Bluetooth Communications . . . .
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin Web Support Visit the Intermec web site at www.intermec.com to download our current manuals (in PDF). To order printed versions of the Intermec manuals, contact your local Intermec representative or distributor. Visit the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request technical support for your Intermec product. Telephone Support These services are available from Intermec.
Before You Begin Outside the U.S.A. and Canada, contact your local Intermec representative. To search for your local representative, from the Intermec web site, click Contact Us. Service Location Support For technical support in South Korea, use the after service locations listed below: AWOO Systems 102-1304 SK Ventium 522 Dangjung-dong Gunpo-si, Gyeonggi-do Korea, South 435-776 Contact: Mr. Sinbum Kang Telephone: +82-31-436-1191 Email: sbkang@awoo.co.
Before You Begin Related Documents This table contains a list of related Intermec documents and their part numbers. Document Title Part Number Intermec Fingerprint Programmer’s Reference Manual 937-005-xxx Intermec Printer Language (IPL) Developer’s Guide 934-013-xxx Intermec Printer Language (IPL) Command Reference Manual 937-007-xxx The Intermec web site at www.intermec.com contains our documents (as PDF files) that you can download for free.
1 Using the PB50 Mobile Label Printer Use this chapter to familiarize yourself with the PB50 Mobile Label Printer.
Chapter 1 — Using the PB50 Mobile Label Printer Learning About the PB50 Mobile Label Printer The PB50 is a rugged direct thermal label and receipt printer that is designed for use with the CK31, 700 series, CK61, CN2B, CN3, and CN3e mobile computers as well as the SF51 and SR61 scanners. The PB50 provides: • print resolution of 203 dpi. • print speeds of up to 100 mm per second (4 ips). • 802.11 or Bluetooth radio options.
Chapter 1 — Using the PB50 Mobile Label Printer The current firmware type and version display on the PB50 screen when the printer is in Ready mode. SETUP: IPL 11.1.0 SER-COM The screen of a PB50 running IPL firmware Understanding the Control Panel The PB50 control panel contains four buttons, a liquid crystal display (LCD), and one LED indicator. Use the four buttons to navigate the menu system and perform functions on the PB50 printer.
Chapter 1 — Using the PB50 Mobile Label Printer Understanding How to Use the PB50 Buttons (continued) Button Name Button Function Setup Press to display the Setup menu. Standby (Power) Press to put the printer in Standby mode. In Standby mode, power to the radio, the display, and the backlight are turned off. Press to turn the printer back on and put in Ready mode. Info Press to display a summary of network connection information and error conditions.
Chapter 1 — Using the PB50 Mobile Label Printer There is only one LED on the PB50 printer: the Ready-toWork™ indicator. Understanding the Ready-to-Work Indicator Indicator State Description Off The PB50 is in Standby mode. On The PB50 is powered on and operating. Blinking A blinking light can mean one of several conditions: • The printer is out of paper. • The media cover is open. • There is a printer error that requires you to perform an action.
Chapter 1 — Using the PB50 Mobile Label Printer Understanding the Backlight The screen backlight on the PB50 behaves the same way as a screensaver on your PC. After a set amount of time elapses without any user interaction, the backlight goes off. The screen backlight turns on when: • the printer begins printing. • you press a button. • you connect the printer to external power. • you are communicating with or sending data to the printer.
Chapter 1 — Using the PB50 Mobile Label Printer Installing the Battery Make sure you fully charge the battery before you use your PB50. You can charge the battery before or after you install them into the PB50. To install the battery 1 Lay the PB50 upside down on a flat surface. 2 Insert the battery with the tab facing away from the front control panel. 3 Insert the edge of the battery under the lip of the PB50 and then push down until you hear the battery latch click.
Chapter 1 — Using the PB50 Mobile Label Printer Charging the Batteries There are two ways to charge the PB50 battery: • Connect AC power to the printer and charge the battery while it is in the PB50. • Charge the battery in the AC18 4-bay battery charger. For information on charging your battery in the 4-bay battery charger, see the AC18 4-Bay Battery Charger Instructions (P/N 943-128-xxx). It takes approximately 6 hours to charge the battery while it is installed in the PB50 printer.
Chapter 1 — Using the PB50 Mobile Label Printer Battery Icon Status (continued) Icon Status Battery charging error. You may need to replace the battery. External power connected and there is no battery in the printer. Extending Battery Life Here are some tips for extending the overall life of your battery: • Never expose the battery to direct sunlight or temperatures over 40°C (104°F). • Only charge the battery inside the PB50 using a power supply or in the 4-bay battery charger (Model AC18).
Chapter 1 — Using the PB50 Mobile Label Printer Loading Media You can use roll or fanfold receipt media with the PB50 printer. The PB50 ships with a small amount of media loaded and a test page printed to verify that the printer works. The PB50 supports self-strip printing applications. For information on how to correctly load media for self-strip printing, see “To load media for self-strip printing” on page 12. For information on media specifications, see “Specifications” on page 48.
Chapter 1 — Using the PB50 Mobile Label Printer 3 Insert a roll of media and press the media adjust guide until the roll is held firmly in place. Make sure you load the media clockwise so that it pulls off the core from the bottom of the printer. 4 Pull out approximately 8 cm (3 inches) of the media. 5 Close the media cover until it latches. The printer emits the hardware sound to tell you that the media door closed correctly.
Chapter 1 — Using the PB50 Mobile Label Printer 6 Press down on the self-strip door to make sure the media cover is completely latched. 7 Press the Feed button to advance the media. To load media for self-strip printing 1 Complete Steps 1 through 4 in the previous procedure. 2 Open the self-strip door in the media cover. Self-strip door Self-strip bar 3 Remove a label from the roll of media so that you are left with several inches of label liner.
Chapter 1 — Using the PB50 Mobile Label Printer 4 Feed the label liner over the self-strip bar and out the back of the self-strip door. 5 Close the media cover until it latches and press down on the self-strip door to make sure it locks. Printing a Testprint After you have loaded media in the printer, you are ready to print a testprint. You can choose from several testprint options for each type of firmware. If you cannot get the testprint information to print, see “Troubleshooting the PB50” on page 38.
Chapter 1 — Using the PB50 Mobile Label Printer To print a testprint with a PB50 loaded with Fingerprint firmware 1 Press the Setup button. 2 Press 3 Press 4 Press 5 Press 6 Press 7 Press 14 until you reach Print Defs. to enter the Print Defs menu system. until you reach Testprint. to enter the Testprint menu. to choose a testprint. to print the testprint of your choice.
2 Configuring the PB50 In this chapter you will find these sections: • Configuring the PB50 • Establishing Communications With a Host • Upgrading the Firmware • Downloading Fonts and Graphics PB50 Mobile Label Printer User’s Guide 15
Chapter 2 — Configuring the PB50 Configuring the PB50 You can change the configuration settings of the PB50 printer directly from the display, by sending commands from your PC, by using the web pages, or remotely from the SmartSystems console. For more information on the IPL and Fingerprint menu systems, see“IPL and Fingerprint Setup Menus” on page 53.
Chapter 2 — Configuring the PB50 To enter Information mode • Press the Information button on the control panel. Understanding Pause Mode Use Pause mode to momentarily stop printing or to cancel a current print job. Once you pause the printer, the Pause mode screen appears. Use the Feed button to both pause and resume printing. PAUSE X The PB50 in Pause Mode To enter Pause mode • Press the Feed button while the printer is printing. To resume printing • Press the Feed button (or soft key).
Chapter 2 — Configuring the PB50 Once you enter Setup mode, there are two editing modes: normal and enhanced. Editing Settings in Setup Mode Editing Mode To Navigate To Accept Value Normal Press • Press to move among choices. • Press to go up a level in menu system. . Enhanced • Press to move within the Press editable fields. When the field blinks, you can edit it. • Press to increase the value of the field. .
Chapter 2 — Configuring the PB50 PAPER FAULT Sample Error Mode Screen If you encounter an error message, see “Understanding Error Messages” on page 38 for information on how to fix the problem. Understanding Test Mode Use Test mode to verify printer settings, print test labels, restore factory default settings, or enter Dump mode for troubleshooting purposes. Two test modes are available: Test mode and Extended Test mode.
Chapter 2 — Configuring the PB50 Using Extended Test Mode Use Extended Test mode to run additional diagnostic tests, including printing specific test labels, entering Dump mode, and resetting to factory defaults. TEST LABELS CHESS Sample Extended Test Mode Scree To enter Extended Test mode 1 Make sure that the printer is loaded with media. 2 Press the media cover release button to open the media cover. 3 Press the Standby button to turn the printer off.
Chapter 2 — Configuring the PB50 Options in Extended Test Mode (continued) Function Description Dump Mode This options enters Dump mode. For more information on Dump mode, see “Troubleshooting Communication Problems” on page 42. Factory Default This option restores the factory default settings. Press to select this option and then follow the instructions on the screen. Setup and Exit This option exits Extended Test mode and puts the printer in Setup mode. Exit This option exits Extended Test mode.
Chapter 2 — Configuring the PB50 Starting point SETUP: DISPLAY SETUP: SETUP: SER-COM,UART1 NET-COM, NET1 SETUP: SETUP: BATTERY NETWORK SETUP: PRINT DEFS SETUP: SETUP: MEDIA FEEDADJ The Main Levels of the Setup Menu in Fingerprint Starting point SETUP: DISPLAY SETUP: SETUP: SER-COM NETWORK SETUP: SETUP: BATTERY TEST/SERVICE SETUP: SETUP: CONFIGURATION MEDIA The Main Levels of the Setup Menu in IPL 22 PB50 Mobile Label Printer User’s Guide
Chapter 2 — Configuring the PB50 Changing Configuration Settings From PrintSet PrintSet Version 4.2 (or higher) is a printer configuration tool that you can download from the Intermec web site. PrintSet can communicate with your printer through a serial cable or a network connection. It works on all PCs running Windows 98 (or later). PrintSet allows you to easily change all of the setup parameters. It also includes setup wizards to guide you through some common configuration tasks.
Chapter 2 — Configuring the PB50 Changing Configuration Settings From the Printer Home Page If you have an 802.11 radio in your PB50 printer and it is connected to the network, you can use your web browser to open the printer home page and make configuration changes. To connect to a wireless network, follow the procedure in “Setting Up 802.11 Radio Communications” on page 26. The PB50 Printer Home Page To make changes to the configuration • From the home page, click Configuration.
Chapter 2 — Configuring the PB50 Establishing Communications With a Host The PB50 must establish communications with a host that will send the data for the printer to print. The PB50 provides three ways to communicate with a host: • Bluetooth radio communications • 802.
Chapter 2 — Configuring the PB50 To set up Bluetooth communications with a mobile computer • Follow the procedure to discover and connect to Bluetooth devices in your mobile computer user’s manual. Note: For maximum security, you need to configure a Bluetooth passcode for the PB50. The default passcode for the PB50 is “1234.” To set up Bluetooth communications with a scanner 1 Download and install EasySet.
Chapter 2 — Configuring the PB50 The PB50 supports these authentication modes: none, WEP, WPA Personal and Enterprise mode (802.1x authentication), WPA2 Personal and Enterprise mode (802.1x authentication). Note: WPA and WPA2 Enterprise mode currently support PEAP, TTLS, and LEAP. For LEAP authentication, the PB50 supports Open EAP, but does not support Network EAP.
Chapter 2 — Configuring the PB50 4 From the host PC, check the wireless settings.
Chapter 2 — Configuring the PB50 Configuring Wireless Printing Using IPL Use the following procedures to configure your PB50 with IPL for wireless printing. To configure the printer to use WEP authentication 1 Send the following commands to login as an admin and set the SSID: .x,su -p pass admin ws,SSID,xxxxx where xxxxx can be from 0 to 32 alphanumeric characters. Note: The default password for logging in as an admin is “pass.
Chapter 2 — Configuring the PB50 To configure the PB50 to use WPA or WPA2 Enterprise mode 1 Send the following commands to login as an admin and set the SSID: .x,su -p pass admin ws,SSID,xxxxx where xxxxx can be from 0 to 32 alphanumeric characters. Note: The default password for logging in as an admin is “pass.” If you have changed the password, you will need to use your password instead of “pass.” 2 Send one of the following commands to enable WPA-802.1x or WPA2-802.
Chapter 2 — Configuring the PB50 • Send the following commands to set a common name for server 1 and server 2: ws, .SERVER_CN1,xxxxxxxxxx ws, .SERVER_CN2,xxxxxxxxxx where xxxxxxxxxx can be a value from 0 to 64 characters.
Chapter 2 — Configuring the PB50 To configure the printer to use WPA-PSK or WPA2-PSK mode 1 Send the following commands to login as an admin and set the SSID: run"su-p pass admin" setup write "wlan","uart1:" setup "wlan","SSID","xxxxx" where xxxxx can be from 0 to 32 alphanumeric characters. 2 Send one of the following WPA/WPA2 ON commands to turn on WPA or WPA2 authentication.
Chapter 2 — Configuring the PB50 setup "8021x",".EAP_USER","xxxx" setup "8021x","EAP_PASS","xxxx" where xxxx is the unique username and the unique password for this protocol. 4 If you are using TTLS, you may need to send this command to set the TTLS outer name: setup "8021x","TTLS_USER","xxxx" where xxxx is the outer name. 5 If you are using certificates for validation, here are some commands you may need to use.
Chapter 2 — Configuring the PB50 Setting Up Serial Communications Use a serial cable (P/N 075497-001) to connect the PB50 to a PC or a mobile computer. For the mobile computer, you may need to purchase a serial adapter. For more information, contact your local Intermec sales representative. Before you can establish a serial connection, you need to make sure that the settings on the PC or mobile computer match those of the PB50.
Chapter 2 — Configuring the PB50 Upgrading the Firmware The latest firmware and software is always available for download from the Intermec web site at www.intermec.com. To download firmware updates 1 Go to the Intermec web site at www.intermec.com. 2 Click Support > Downloads. 3 In the Select a Product field, choose PB50 mobile printer. The latest available software displays on the page. 4 Download the latest firmware version to your computer.
Chapter 2 — Configuring the PB50 3 From the Firmware upgrade page, browse to the upgrade firmware file. 4 Click Upgrade. To upgrade your printer using a serial connection 1 Make sure you have established a serial communications between your PC and the PB50. For help, see “Setting Up Serial Communications” on page 34. 2 Use Fingerprint or IPL commands to send the upgrade file to the printer.
3 Troubleshooting and Maintaining the PB50 Use this chapter to solve problems you may encounter while using the PB50. You will also find information on booting the printer and routine maintenance.
Chapter 3 — Troubleshooting and Maintaining the PB50 Troubleshooting the PB50 You may have printer operation, print quality, or printer communication problems at some time during the life of the PB50 printer. It is easy to fix most of the problems and you will find solutions in “Troubleshooting Printer Problems and Finding Solutions” on page 40. If you cannot find the answer to your problem, you may need to contact Product Support.
Chapter 3 — Troubleshooting and Maintaining the PB50 Possible PB50 Error Icons and Messages Error Icon Error Message Description Pause The print job is paused. Paper out (IPL) Out of Paper (Fingerprint) The printer is out of paper. Load a new roll of media. For help, see “Loading Media” on page 10. Testfeed not done The printer did not perform a test feed before it printed out test labels. It is important to perform a test feed because it calibrates the sensor.
Chapter 3 — Troubleshooting and Maintaining the PB50 Possible PB50 Error Icons and Messages (continued) Error Icon Error Message Field out of label Description You are attempting to print in an area that extends beyond the print window. See the programmer’s reference manual for your type of firmware (IPL or Fingerprint) for information on how to set the media parameters.
Chapter 3 — Troubleshooting and Maintaining the PB50 Printer Problems and Solutions (continued) Problem Possible Solution The printer is not printing with an 802.11 wireless connection. • Verify that the wireless settings are correct. For help, see “Setting Up 802.11 Radio Communications” on page 26. • Make sure the printer has an IP address. • Make sure the printer is connected to the network. • Make sure the printer is in Ready mode.
Chapter 3 — Troubleshooting and Maintaining the PB50 Printer Problems and Solutions (continued) Problem Possible Solution The battery charge is not • Check the battery date. If the battery is a lasting as long as it few years old, the shortened life may be should. due to normal aging. • Replace the battery. The test pages do not print. • Make sure that the blue light is not blinking. If it is, make sure your printer has media and that the media cover is closed.
Chapter 3 — Troubleshooting and Maintaining the PB50 While the printer is receiving data, the Ready-to-Work indicator blinks. After a half of a second, if no more characters have been received, the printer times out. The program considers the transmission terminated and prints out a label. Printable characters are printed in black-on-white. Control characters and space characters (ASCII 000 to 032 dec) are printed in white-on-black.
Chapter 3 — Troubleshooting and Maintaining the PB50 3 Press to enter the Test/Service menu. 4 Press until you reach Data Dump and then press 5 Press to select Yes and then press . . 6 Cold boot the printer to exit Dump mode. For help, see the next procedure, “Cold Booting the PB50.” Cold Booting the PB50 You rarely need to cold boot the PB50 printer, unless you are upgrading the firmware. If your printer occasionally locks up, you will want to cold boot it. A cold boot reinitializes the 802.
Chapter 3 — Troubleshooting and Maintaining the PB50 Tear bar Paper sensor Label taken sensor Printhead Label gap sensor Platen roller PB50 Mobile Label Printer: Identifying the parts of the PB50 to clean regularly. Cleaning the PB50 Printer Printer Part Cleaning Method Printhead Use 70% isopropyl alcohol on a After every five rolls cotton swab to clean the print of media or more elements from end to end. often if necessary.
Chapter 3 — Troubleshooting and Maintaining the PB50 46 PB50 Mobile Label Printer User’s Guide
A Specifications PB50 Mobile Label Printer User’s Guide 47
Appendix A — Specifications Specifications Physical Dimensions Depth: 78.7 mm (3.1 in) Height: 174.5 mm (6.9 in) Width: 159.5 mm (6.3 in) Weight: 1190 g (2 lb) with battery Power Specifications AC power adapter voltage: 100 to 240V Printer voltage: 100V to 240V and 50 Hz to 60 Hz Operating power: Rechargeable 16.
Appendix A — Specifications Media Specifications Core inside diameter, standard: 19 mm (0.75in) Core inside diameter, with adapter: 10.2 mm (0.4 in) Maximum roll outside diameter: 67.3 mm (2.65 in) Media width, label with liner/receipt: 49mm (1.9 in) to 111.5 mm (4.4 in) Media length, label: 25.4 mm (1.0 in) to 609.6 mm (24 in) Media length, receipt: Continuous Media caliper, label with liner/receipt: 0.05 mm (0.002 in) to 0.165 mm (0.0065 in) Media caliper, tag (maximum): 0.15 mm (0.
Appendix A — Specifications Note: A 6-inch page length is supplied in 12-inch long stacks (two 6-inch stacks of equal height with the bottom page linked). Specialty media is required for unique customer environments, including printer operating temperature extremes. Intermec recommends that you test the media in your application. Supported Media The PB50 printer supports direct thermal label, tag, and receipt media. Both North American and European label media are supported in multiple label lengths.
Appendix A — Specifications Accessories for the PB50 You can use these accessories (sold and ordered separately) with the PB50 printer. To order accessories, contact your local Intermec sales representative. AB13 Battery Use the lithium-ion 2200 mAh battery to provide power to the printer. AC18 4-Bay Battery Charger Use the AC18 to charge up to four batteries at a time.
Appendix A — Specifications 52 PB50 Mobile Label Printer User’s Guide
B IPL and Fingerprint Setup Menus PB50 Mobile Label Printer User’s Guide 53
Appendix B — IPL and Fingerprint Setup Menus IPL Setup Menu SETUP SER-COM BAUDRATE DATA BITS PARITY STOPBITS IP ADDRESS NETMASK DEFAULT ROUTER DATA DUMP MEMORY RESET LSS TEST LBL LENGTH DOTS LBL WIDTH DOTS PROTOCOL NETWORK IP SELECTION NAMESERVER MAC ADDRESS SENSITIVITY DARKNESS TEST/SERVICE TESTPRINT CONFIG TEST LABELS FORMAT PAGE UDC FONT MEDIA TESTFEED MODE MEDIA TYPE LBL REST POINT FORM ADJ DOTS X FORM ADJ DOTS Y CONFIGURATION PWRUP EMULATION PRINT SPEED LTS CALIBR
Appendix B — IPL and Fingerprint Setup Menus Fingerprint Setup Menu SETUP SER-COM,UART1 CHAR LENGTH BAUDRATE PARITY STOPBITS FLOWCONTROL NEW LINE REC BUF TRANS BUF RTS/CTS NET-COM NET 1 ENQ/ACK NEW LINE XON/XOFF DATA TO HOST DATA FROM HOST NETWORK IP SELECTION IP ADDRESS DEFAULT ROUTER NETMASK NAMESERVER MAC ADDRESS FEEDADJ STARTADJ STOPADJ MEDIA MEDIA SIZE XSTART WIDTH LENGTH MEDIA TYPE PAPER TYPE LABELS (w GAPS) DIRECT THERMAL TICKET (w MARK) CONTRAST TESTFEED TESTFEED M
Appendix B — IPL and Fingerprint Setup Menus 56 PB50 Mobile Label Printer User’s Guide
Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.
