User's Manual

Chapter 3 — Troubleshooting and Maintaining the PB50
38 PB50 Mobile Label Printer User’s Guide
Troubleshooting the PB50
You may have printer operation, print quality, or printer
communication problems at some time during the life of the
PB50 printer. It is easy to fix most of the problems and you will
find solutions in “Troubleshooting Printer Problems and
Finding Solutions” on page 40. If you cannot find the answer to
your problem, you may need to contact Product Support.
Contacting Product Support
Before you call Intermec Product Support, you may want to visit
the Intermec technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to
request technical support. If you still need help after visiting
Knowledge Central, you may need to call Product Support.
To talk to an Intermec Product Support representative in the
U.S.A. or Canada, call:
1-800-755-5505
Outside the U.S.A. and Canada, go to www.intermec.com and
click Contact to find your local Intermec representative.
Before you call Intermec Product Support, make sure you have
the following information ready:
• Printer serial number
• Firmware type and version
• Bluetooth, wireless, or serial port settings
You can find all of the information listed above in the printer
menu system or on a test print page.
Understanding Error Messages
Use the following tables to troubleshoot some common error
message you may see display on PB50 screen. Some of the error
messages are specific to the type of firmware you have loaded on
your PB50.