User's Manual

Chapter 3 — Troubleshooting and Maintaining the PB50
40 PB50 Mobile Label Printer User’s Guide
Troubleshooting Printer Problems and Finding Solutions
Use the following tables to troubleshoot some common problems
you may encounter with the PB50 printer.
Field out of label You are attempting to print in an area
that extends beyond the print
window. See the programmer’s
reference manual for your type of
firmware (IPL or Fingerprint) for
information on how to set the media
parameters.
Possible PB50 Error Icons and Messages (continued)
Error Icon Error Message Description
Printer Problems and Solutions
Problem Possible Solution
The printer does not turn
on when you press
Standby.
• Replace the battery with a charged
battery.
• Connect external power to make sure
the printer works correctly and to charge
the battery.
The blue light (Ready-to-
Work indicator) is
blinking.
• Make sure media is loaded and the
media cover is closed. For help, see
“Loading Media” on page 10.
• There is a printing error. The screen
displays an error message containing
information on the error.
• The printer is paused. The printer is
cancelling a print job.
Printer keeps printing or
feeding when it should
stop.
• Check media settings.
• Make sure the label gap sensor is clean.
For help, see “Cleaning the Printer” on
page 44.
The printout is not in the
desired position.
• Check for errors in the software
application.
• Make sure the label gap sensor and
platen roller are clean.