User's Manual

Chapter 3 — Troubleshooting and Maintaining the PB50
PB50 Mobile Label Printer User’s Guide 41
The printer is not
printing with an 802.11
wireless connection.
• Verify that the wireless settings are
correct. For help, see “Setting Up
802.11 Radio Communications” on
page 26.
• Make sure the printer has an IP address.
• Make sure the printer is connected to
the network.
• Make sure the printer is in Ready mode.
The printer is not
printing with a Bluetooth
connection.
• Re-establish a Bluetooth connection
with the mobile computer or scanner.
For help, see your mobile computer
user’s manual or “Setting Up Bluetooth
Communications” on page 25.
• Make sure the mobile computer can
print to a known good printer.
• Print a Bluetooth test print page to
make sure that the mobile printer
discovered your printer. For help, see
“Printing a Testprint” on page 13.
• Make sure the printer is in Ready mode.
When printing, the
printer is skipping labels.
Perform a testfeed:
• In Fingerprint, press the Feed button for
more than 1 second.
• In IPL, open and close the media door
and then Press the Feed button.
Make sure the label gap sensor is clean. For
help, see “Cleaning the Printer” on
page 44.
Printout is faded or weak. • Fingerprint users: adjust the media
constant/factor and contrast (-10% to
+10%).
• IPL users: adjust the media sensitivity
setting (-10 to +10).
• Check to see if the printhead needs
cleaning. For help, see “Cleaning the
Printer” on page 44.
Printer Problems and Solutions (continued)
Problem Possible Solution