User's Manual

Chapter 3 — Troubleshooting and Maintaining the PB50
42 PB50 Mobile Label Printer User’s Guide
Troubleshooting Communication Problems
Use Dump mode to verify that the printer is receiving data from
the host correctly.
Using the Line Analyzer in Fingerprint
In Dump mode, the printer runs a Fingerprint program called
Line Analyzer. The Line Analyzer captures incoming characters
on the communication ports and prints them on one or more
labels.
The easiest way to enter Dump mode is through Test mode or
Extended Test mode. For help, see “Understanding Test Mode”
on page 19.
After the printer enters Dump mode, it tells you it has entered
Dump mode by printing it on a label. The display shows the
Dump mode icon and printer is ready to receive data.
The battery charge is not
lasting as long as it
should.
• Check the battery date. If the battery is a
few years old, the shortened life may be
due to normal aging.
• Replace the battery.
The test pages do not
print.
• Make sure that the blue light is not
blinking. If it is, make sure your printer
has media and that the media cover is
closed.
• Make sure that you can advance media
by pressing the Feed button.
Print quality it poor. • Clean the printhead. For help, see
“Cleaning the Printer” on page 44.
• Check the battery and recharge or
replace as necessary. For help, see
“Charging the Batteries” on page 8.
• Check the quality of the media. Use
only Intermec media to ensure superior
print quality and product performance.
• Check that the printer is set to the
appropritae Constant/Factory or
sensitivity number for the media you re
using.
Printer Problems and Solutions (continued)
Problem Possible Solution