User guide

Chapter 5 — Troubleshoot and Maintain the Computer
68 CV61 Vehicle Mount Computer (Windows XP) User Guide
Call Product Support
If you cannot find the answer to your problem in the
“Troubleshooting the Computer” section, you can visit the Intermec
technical knowledge base (Knowledge Central) at
intermec.custhelp.com to review technical information or to request
technical support. If you still need help after visiting Knowledge
Central, you may need to call Product Support.
To talk to an Intermec Product Support representative, call:
1-800-755-5505
Before you can call Intermec Product Support, make sure you have the
following information ready:
• Configuration number
• Serial number
• Operating system, BIOS, and MCU versions
• Service pack version
• System component versions
• If you are using security, know the type and the full set of
parameters
• If you are using Intermec Terminal Emulator (ITE), know the
version and protocol. If you are not using ITE, know the language
your custom application was written in and the tools you used to
create it.
You can find most of the information listed above in Intermec
Settings. Consult your application developer for information on your
custom application.
Find Your Configuration Number
Use the following procedure to help you find the configuration
number of your computer.
• Look at the label on the side of the computer.