PR2|PR3 Mobile Receipt Printer User Manual
Intermec Technologies Corporation Worldwide Headquarters 6001 36th Ave.W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is provided solely for the purpose of allowing customers to operate and service Intermec-manufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec Technologies Corporation.
Document Change Record This page records changes to this document. The document was originally released as Revision 001. Version Number Date Description of Change 002 6/2012 Revised to support firmware release 2.1. Included information about the Wi-Fi radio, IrDA radio, printer web page, Bluetooth passkey, and additional accessories. Also added Appendix B, “Printer Settings.
iv PR2 and PR3 Mobile Receipt Printer User Manual
Contents Contents Before You Begin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents 2 Connect and Configure the Printer . . . . . . . . . . . . . . . . . . . . . . . . . 15 About Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Download and Unpack Printer Driver Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Connect the Printer with USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents About Firmware Upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Upgrade Firmware from the Printer Web Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Upgrade Firmware Using PrintSet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Clean the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents viii PR2 and PR3 Mobile Receipt Printer User Manual
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Information Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin • You must make sure that dangerous conditions cannot occur under any circumstances, even for a brief period of time. • Observe all safety and accident prevention regulations applicable to your specific region and application. • The fuse must only be replaced with the same type of fuse with the same rating to ensure continued protection against the risk fire. Warning: Do not put your fingers inside the print mechanism when the power is on.
Before You Begin Disclaimer of warranties: The sample code included in this document is presented for reference only. The code does not necessarily represent complete, tested programs. The code is provided “as is with all faults.” All warranties are expressly disclaimed, including the implied warranties of merchantability and fitness for a particular purpose. Web Support Visit the Intermec website at www.intermec.com to download our current manuals (in PDF).
Before You Begin Related Documents The Intermec website at www.intermec.com contains our documents (as .pdf files) that you can download for free. To download documents 1 Visit the Intermec website at www.intermec.com. 2 Click the Products tab. 3 Using the Products menu, navigate to your product page. For example, to find the PM43 printer product page, click Printers and Media > Industrial Printers > PM43 Mid-Range Printer. 4 Click the Manuals tab.
1 About the Printers This chapter introduces the PR2 and PR3 printers and includes descriptions of printer features and basic tasks.
Chapter 1 — About the Printers About the PR2 and PR3 The PR2 and PR3 are small, durable mobile receipt printers that fit easily into your work environment. You can connect the printers to mobile computers, scanners, or desktop PCs. Both printers are available with an optional integrated PCI-compatible Magnetic Stripe Reader (MSR) to securely capture payments and immediately provide receipts.
Chapter 1 — About the Printers Printer Features Use this illustration to familiarize yourself with the PR2 and PR3 printers. Most of the illustrations in this manual show the PR3 printer, but the information is the same for the PR2 printer unless otherwise noted. 4UBUVT JDPOT 1PXFS CVUUPO 1SJOU CVUUPO 4UBUVT -&%T 1PXFS BOE 64# QPSUT .FEJB EPPS MBUDI QMBDFT .BHOFUJD 4USJQF 3FBEFS PQUJPOBM .
Chapter 1 — About the Printers About the Status LEDs and Icons The printer has three LEDs and two icons to communicate status.
Chapter 1 — About the Printers Status LEDs and Icons (Continued) LED or Icon Name Status Intermec Indicates if the printer is ready to print: Ready-to-Work™ • Steady blue: Printer is ready indicator • Blinking blue: Printer is on but not ready (connected to a power source but no battery installed, or there is a critical error) • Off: Printer is not ready (Off or in Deep Sleep mode) Magnetic Stripe Reader Indicates if a card was successfully read: • Blinks green three times: card successfully read • Bl
Chapter 1 — About the Printers About the Buttons The printer has two buttons that control how the printer operates. 0NVDQ ATSSNM 0QHMS ATSSNM Power Button and Print Button Button Operations Power • Turns the printer on and off • Moves the printer in and out of different power Print • Feeds media • Pauses printing • Prints a receipt modes Note: The exact behavior of the Print button is determined by the printer command language.
Chapter 1 — About the Printers About the Battery The printer uses a rechargeable lithium-ion battery (Model 1013AB01 or 1013AB02) for power. You must fully charge the battery before you can use the printer. For the printer to work, a battery must always be installed in the printer. Caution: Use Intermec Model 1013AB01 or 1013AB02 battery only. Use of another battery may present a risk of fire or explosion. The Model 1013AB01 or 1013AB02 battery may present a fire or chemical burn hazard if mistreated.
Chapter 1 — About the Printers 2 Insert the battery into the battery compartment and push down on the battery until it snaps into place. How to Charge the Battery You can charge a battery after a partial discharge without affecting the original battery capacity. Depending on which accessory you use, you charge the battery installed in the printer or just charge the battery.
Chapter 1 — About the Printers About Printer Power Modes The printer moves between different power modes to conserve battery power. The printer must be in Normal mode to move to another power mode. Printer Power Modes Power Mode Description How to Move to This Mode Off All electronics are off, and the From Normal mode, press and printer is not consuming any hold the Power button for 5 power. seconds. After 2 seconds, the three LEDs blink once, and after 5 seconds the three LEDs blink three times.
Chapter 1 — About the Printers You can change the printer command language from the printer web page or by using PrintSet version 5.2 or later. Set the Command Language Using PrintSet You can connect your printer to a desktop PC through a USB connection and use PrintSet 5.2 or later to set the command language. 1 Connect your printer to a desktop PC with a USB cable. 2 Download and install Intermec PrintSet 5.2 or later from the Intermec website at www.intermec.com.
Chapter 1 — About the Printers 3 Drop in a new roll of media. Make sure to orient the media roll so that the media curls toward the media door. 4 Close the media door. Make sure you press down on the door until it snaps shut.
Chapter 1 — About the Printers Read Magnetic Stripe Information Use the integrated PCI-compatible Magnetic Stripe Reader (MSR) option to securely capture payments and immediately provide receipts. Note: To read data from a card, you need an application running on your host PC. 1 Position the card so that the magnetic stripe faces the media door. 2 Quickly slide the card through the MSR, in either direction. When the card is successfully read, the MSR LED blinks green three times.
Chapter 1 — About the Printers Printer Options and Accessories Some printer configurations do not support all accessories. For more information, contact your local Intermec representative. Printer Options and Accessories Accessory or Option Description Magnetic Stripe Reader (MSR) Reads magnetic stripe information from a card. Battery Rechargeable standard battery (Model 1013AB01) and smart battery (Model 1013AB02) provide power to the printer.
Chapter 1 — About the Printers Printer Options and Accessories (Continued) 14 Accessory or Option Description Protective Boot The protective boot provides added protection to the printer. Thermal Printhead Cleaning Swab The protective boot enhances the ruggedness and durability of the printer.
2 Connect and Configure the Printer This chapter explains how to connect the printer to a desktop PC, wireless network, or USB device. This chapter also describes how to configure printer settings.
Chapter 2 — Connect and Configure the Printer About Printer Drivers Before you can use your printer with a Microsoft® Windows® PC, you need to install printer driver software on your PC. Drivers enable the printer to communicate with your PC and with software applications such as Intermec PrintSet. To install printer drivers, you need to download and unpack the printer driver files, connect your printer to your PC with USB, and then install your printer.
Chapter 2 — Connect and Configure the Printer 5 Select I accept the terms in the license agreement, and then click Next twice. 6 Clear the Run Driver Wizard after unpacking drivers check box and the Read installation instructions check box, and then click Finish. If a User Account control dialog box appears, click Yes to continue. By default, InterDriver extracts the installation files to C:\Intermec\InterDriver7\ on your PC.
Chapter 2 — Connect and Configure the Printer Install the Printer on a PC with Microsoft Windows XP Before you install your printer, you need to download and unpack the printer driver software and connect your printer to your PC with USB. Note: The first time you connect your printer to your PC, Microsoft® Windows® detects your printer and starts the Found New Hardware Wizard. 1 On the welcome page, select No, not this time, and click Next. 2 Select Install from a list or specific location, and click Next.
Chapter 2 — Connect and Configure the Printer 3 Click Configuration. 4 When prompted, type your Username and Password. The default username is admin and the default password is pass. 5 Click Login. 6 Select Network Admin > Wireless 802.11. 7 Change the necessary settings. 8 When you are done, click Submit. Configure Wi-Fi Communications Using PrintSet Before connecting to a wireless network, make sure you know the settings you need for your network.
Chapter 2 — Connect and Configure the Printer Configure Bluetooth Communications Using PrintSet You connect your printer to a desktop PC through a USB connection and use PrintSet 5.2 or later to configure Bluetooth communications. Note: The first time you create a USB connection to a desktop PC, you must use Intermec InterDriver to install the appropriate driver software on your PC. 1 Connect your printer to a desktop PC with a USB cable. 2 Download and install Intermec PrintSet 5.
Chapter 2 — Connect and Configure the Printer 3 Use the Bluetooth application on your mobile computer to discover and connect to your printer. 4 When prompted, enter the Bluetooth Passkey. The default passkey is 1234. About IrDA Communications Printers with the IrDA radio option support IrDA communications. To send print jobs from the host computer to the printer, you need to install a custom application on the host computer. For more information, see your computer user manual.
Chapter 2 — Connect and Configure the Printer Configure the Printer from the Web Page To configure the printer from the printer web page, you need to turn on the printer and connect to your Wi-Fi network. Note: If you are not using a DHCP network and you do not know your printer IP address, you must configure Wi-Fi settings using Intermec PrintSet 5.2 or later with a USB connection. 1 On your desktop PC, open a web browser. 2 In the Location or Address bar, type the printer IP address and press Enter.
3 Troubleshoot and Maintain the Printer This section explains how to troubleshoot and maintain the printer.
Chapter 3 — Troubleshoot and Maintain the Printer Call Product Support If you cannot find the answer to your problem in the “Troubleshooting” section, go to the Intermec technical knowledge base (Knowledge Central) at intermec.custhelp.com to review technical information or to request customer support. If you still need help after visiting Knowledge Central, call Product Support. To talk to an Intermec Product Support representative in the U.S.A. or Canada, call: 1-800-755-5505 Outside the U.S.A.
Chapter 3 — Troubleshoot and Maintain the Printer How to Find the Printer Configuration and Serial Numbers The printer configuration and serial numbers are on the configuration label located inside the battery compartment. $POGJHVSBUJPO MBCFM Get Printer Information from the Printer Web Page To configure the printer from the printer web page, you need to turn on the printer and connect to your Wi-Fi network.
Chapter 3 — Troubleshoot and Maintain the Printer Get Printer Information Using PrintSet To get printer information using PrintSet 5.2 or later, you connect your printer to a desktop PC through a USB connection. Note: The first time you create a USB connection to a desktop PC, you must use Intermec InterDriver to install the appropriate driver software on your PC. 1 Connect your printer to a desktop PC with a USB cable. 2 Download and install Intermec PrintSet 5.2 or later from the Intermec website at www.
Chapter 3 — Troubleshoot and Maintain the Printer Test Label Contents (Continued) Category Contents Printing Statistics Distance Printed Total System Information Model Printer Config Number Printer Serial Number Firmware Version Active Command Language Printing Resolution Font Resources Flash Memory Total Flash Available RAM Total RAM Available Hardware Installed IrDA Wireless Radio USB Host Wireless 802.
Chapter 3 — Troubleshoot and Maintain the Printer Test Label Contents (Continued) Category Contents Bluetooth Configuration Device Address Device Name Reserve Authentication Encryption Connectable Discoverable Battery Serial Number Charge Cycles Battery Voltage Magnetic Stripe Reader Installed Print a Test Label 1 Turn off the printer by pressing and holding the Power button for 5 seconds. After 2 seconds, the three LEDs blink once, and after 5 seconds the three LEDs blink three times.
Chapter 3 — Troubleshoot and Maintain the Printer Problems and Possible Solutions (Continued) Problem Possible Solution Printer does not print and the Critical Error LED is off. Try these possible solutions: • Make sure a battery is installed in the printer. The printer does not print unless a battery is installed. • If you are trying to print from a mobile computer or desktop PC, make sure you are using the correct communication settings for your connection.
Chapter 3 — Troubleshoot and Maintain the Printer Restore Default Settings Using the Printer Buttons The easiest way to restore factory default settings to your printer is to use the Print and Power buttons. 1 Make sure the printer is off. 2 Open the media door. 3 Press and hold the Print button, and then press and release the Power button to turn on the printer. The Intermec Ready-to-Work™ indicator starts to blink.
Chapter 3 — Troubleshoot and Maintain the Printer 5 Click Default Setup. The Intermec Ready-to-Work™ indicator and the Critical Error LED blink to indicate default settings are being restored. 6 When the confirmation message appears, click Yes to continue. The printer restarts and the settings you selected are restored to their default values. Restore Default Settings Using PrintSet You can connect your printer to a desktop PC through a USB connection and use PrintSet 5.
Chapter 3 — Troubleshoot and Maintain the Printer Upgrade Firmware from the Printer Web Page To upgrade printer firmware from the printer web page, you need to turn on the printer and connect to your Wi-Fi network. Note: If you are not using a DHCP network and you do not know your printer IP address, you must configure Wi-Fi settings using Intermec PrintSet 5.2 or later with a USB connection. 1 On your desktop PC, open a web browser.
Chapter 3 — Troubleshoot and Maintain the Printer Clean the Printer Cleaning the printhead on a regular basis is important for the life of the printhead and for the print quality. You should clean the printhead each time you replace the media. Caution: Never use hard or sharp tools to peel away stuck labels or other material. The printhead is delicate and can easily be damaged. 1 Turn the printer off. 2 If necessary, disconnect the printer from power. 3 Open the media door and remove the media.
Chapter 3 — Troubleshoot and Maintain the Printer Replace the Platen Roller If the platen roller becomes worn or damaged, you need to replace it. 1 Turn off the printer. 2 If necessary, disconnect the printer from power. 3 Lift both media release latches to open the media door. 4 Carefully pry the platen roller out of the media door. 5 Install the new platen roller.
A Specifications This appendix lists specifications for the PR2 and PR3 printers.
Appendix A — Specifications Printer Specifications Physical Specifications PR2 Dimensions: 88 mm x 63 mm x 122.5 mm (3.46 in x 2.48 in x 4.82 in) PR2 with Magnetic Stripe Reader 88 mm x 65 mm x 122.5 mm Dimensions: (3.46 in x 2.56 in x 4.82 in) PR3 Dimensions: 109.5 mm x 63 mm x 122.5 mm (4.31 in x 2.48 in x 4.82 in) PR3 with Magnetic Stripe Reader 109.5 mm x 65 mm x 122.5 mm Dimensions: (4.31 in x 2.56 in x 4.82 in) PR2 Weight (with battery, without media): 309 g (10.
Appendix A — Specifications Memory • 16 MB RAM • 64 MB Flash Communications • Standard: USB full speed v2.0 • Optional: Bluetooth v2.0, 802.11b/g Wi-Fi, IrDA Media Sensors • Black mark • Door open • Out of media Print Speed and Resolution Printhead: Direct thermal Print Speed: 203 dpi (8 dots/mm): up to 3 ips (76.2 mm/sec) Maximum Print Width: PR2: 48 mm (1.89 in) PR3: 72 mm (2.83 in) Media Width: PR2: 57 mm to 58 mm (2.244 in to 2.283 in) PR3: 79 mm to 80 mm (3.110 in to 3.
Appendix A — Specifications CSim Resident Fonts • • • • • Andale Mono Andale Mono Bold CG Times OCR-A Prestige Elite Bold ESC/P Resident Fonts • • • • • • • • • • • • 38 Andale Mono Andale Mono Bold Univers Univers Bold Univers Condensed Bold Univers Extra Condensed Letter Gothic CG Times CG Times Bold OCR-A OCR-B Prestige Elite Bold PR2 and PR3 Mobile Receipt Printer User Manual
Appendix A — Specifications XSim Resident Fonts • • • • • • • • • • • • • • • Courier Rotated Courier 2 - 48 columns Courier 3 - 57columns Courier 4 - 64 columns Courier 5 - 72 columns Monospace821BT - 28 columns Monospace821BT - 57 columns Monospace821BT Bold - 57 columns Monospace821BT Short - 57 columns Bold font - 12 columns Verin Font - 72 columns Verin Font - 64 columns Verin Font - 57 columns Verin Font - 48 columns Verin Font - 36 columns Downloadable TrueType and Double Byte Fonts • • • • • • •
Appendix A — Specifications 40 PR2 and PR3 Mobile Receipt Printer User Manual
B Printer Settings This appendix describes and provides default values for PR2 and PR3 settings.
Appendix B — Printer Settings General System Settings You can view and configure some general system settings from: • • the printer web page. PrintSet version 5.2 or later. General System Settings Setting Description Default Command Language Selects the printer command language: ESC/P • ESC/P • XSim • CSim System Name Sets the network identification name (WINS name) of the printer. Maximum length is 32 characters. Printer model number and serial number.
Appendix B — Printer Settings General System Settings (Continued) Setting Description Display Language Selects the language the printer uses English to display text on the screen: • • • • • • • • • • Default English Simplified Chinese Traditional Chinese French German Italian Korean Portuguese (Brazil) Russian Spanish (L.A.) Media and Printing Settings You can view and configure media and printing settings from: • • the printer web page. PrintSet version 5.2 or later.
Appendix B — Printer Settings Media and Printing Settings (Continued) Setting Description Default Media Width Sets the width of the printable area PR2: 384 measured from the media margin PR3: 576 (X) along the printhead. Unit of measurement is defined by the Unit of Measure parameter. Print Speed Sets how fast the printer prints labels. Unit of measurement is defined by the Unit of Measure parameter.
Appendix B — Printer Settings Bluetooth Settings (Continued) Setting Description Default Device Name Sets the name that identifies the printer in the Bluetooth network. Maximum length is 16 characters. Printer model number and serial number. For example, PR3-0000000001. Discoverable Determines if other Bluetooth devices can detect the printer.
Appendix B — Printer Settings Wireless 802.11 General Settings (Continued) Setting Description Default Network Name (SSID) Specifies the name of the wireless network. INTERMEC Network Type Specifies how the printer communicates with other devices: Infrastructure • Infrastructure: Devices on the network communicate with each other through access points. In Infrastructure Mode, wireless and wired devices can communicate with each other.
Appendix B — Printer Settings Wireless 802.11 Network Settings You can view and configure wireless 802.11 network settings from: • • the printer web page. PrintSet version 5.2 or later. Wireless 802.11 Network Settings Setting Description Default Default Router Specifies the IP address of a router that is used when a device sends a packet to another subnet or to an unknown destination. 0.0.0.
Appendix B — Printer Settings Wireless 802.11 Network Settings (Continued) Setting Description Default IP Assignment Method? (IPv6) Specifies how the printer obtains its Automatic IP address: • Automatic: The printer automatically receives its settings from the network. • Automatic+DHCP: The printer automatically receives its settings from the network through a combination of automatic and DHCP. • DHCP: The printer automatically receives its settings from the network through DHCP.
Appendix B — Printer Settings Wireless 802.11 Security Settings (Continued) Setting Description Association Specifies the security method Open/WEP (depending on the security type) used to grant access to the wireless network: • • • • Pre-Shared Key Default Open/WEP Shared/WEP WPA/TKIP WPA2/AES None For WPA and WPA2 security, specifies the passphrase that allows the radio to authenticate over the wireless network. Range is 8 to 64 characters.
Appendix B — Printer Settings Wireless 802.11 Security Settings (Continued) Setting Description Default Client Certificate Sets the name of the client certificate the printer uses to authenticate to the network using EAP-TLS. Maximum length is 128 characters. None Client Key Sets the private key the printer uses None for EAP-TLS. Maximum length is 128 characters. Use the certinstall.sh script to install the certificate correctly.
Appendix B — Printer Settings Wireless 802.11 Security Settings (Continued) Setting Description Fast Roaming (CCKM) Determines if the printer can roam Disable from one access point to another without reauthenticating with the server. CCKM only works in wireless networks using LEAP. Mixed Mode (Group = TKIP) Determines if the printer can use either TKIP or AES for data encryption, depending on the configuration of the access point.
Appendix B — Printer Settings 52 PR2 and PR3 Mobile Receipt Printer User Manual
Worldwide Headquarters 6001 36th Avenue West Everett, Washington 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.com © 2012 Intermec Technologies Corporation. All rights reserved.