User’s Guide EasyCoder PX4i Bar Code Label Printer (IPL Version)
User’s Guide EasyCoder PX4i Bar Code Label Printer (IPL Version)
Intermec Technologies Corporation Corporate Headquarters 6001 36th Ave. W. Everett, WA 98203 U.S.A. www.intermec.com The information contained herein is proprietary and is provided solely for the purpose of allowing customers to operate and service Intermecmanufactured equipment and is not to be released, reproduced, or used for any other purpose without written permission of Intermec.
Document Change Record This page records changes to this document. The document was originally released as version -00. Version Date Description of Change -00 May 2004 For preproduction printers (Intermec internal use only) -01 Sept. 2004 First official release. Supports IPL v2.30.
iv EasyCoder PX4i User’s Guide (IPL version)
Contents Contents Before You Begin........................................................................... ix Safety Summary .............................................................. ix Safety Icons ..................................................................... x Global Services and Support ........................................... xi Warranty Information ...................................... xi Web Support .................................................... xi Telephone Support ........
Contents Cut-Off........................................................................................ 22 Peel-Off (Self-strip) ...................................................................... 27 Internal Batch Takeup (Roll-to-roll) ............................................. 32 External Supply (Fan-fold) ........................................................... 38 5 6 vi Thermal Transfer Printing Ribbon Load ................................................................................
Contents 7 Setup Mode 8 Options 9 Troubleshooting 10 Maintenance 11 Navigating in Setup Mode ........................................................... 60 Setup Mode Overviews ................................................................ 62 Introduction ................................................................................ 68 Liner/Batch Takeup Unit ............................................................. 69 Paper Cutter..........................................................
Contents A B Technical Specifications C Interfaces D Intermec Supplies viii Technical Data ............................................................................. 96 Media Specifications Media Roll Size .......................................................................... 100 Media ........................................................................................ 101 Non-Adhesive Strip ..................................................... 101 Self-Adhesive Strip ...................
Before You Begin Before You Begin This section provides you with safety information, technical support information, and sources for additional product information. Safety Summary Your safety is extremely important. Read and follow all warnings and cautions in this document before handling and operating Intermec equipment. You can be seriously injured, and equipment and data can be damaged if you do not follow the safety warnings and cautions.
Before You Begin Safety Icons This section explains how to identify and understand dangers, warnings, cautions, and notes that are in this document. You may also see icons that tell you when to follow ESD procedures. A warning alerts you of an operating procedure, practice, condition, or statement that must be strictly observed to avoid death or serious injury to the persons working on the equipment.
Before You Begin Global Services and Support Warranty Information To understand the warranty for your Intermec product, visit the Intermec web site at http://www.intermec.com and click Service & Support. The Intermec Global Sales & Service page appears. From the Service & Support menu, move your pointer over Support, and then click Warranty. Web Support Visit the Intermec web site at http://www.intermec.com to download our current documents in PDF format.
Before You Begin xii EasyCoder PX4i User’s Guide (IPL version)
1 Introduction This chapter introduces the EasyCoder PX4i printer.
Chapter 1 — Introduction Description of EasyCoder PX4i Printer The EasyCoder PX4i is a high-volume thermal transfer printer with a printhead resolution of 8 dots/mm = 203.2 dots/inch and a maximum print width of 112 mm (4.5 inches). The EasyCoder PX4i offers a large number of useful features, such as: • High speed printing up to 300 mm/sec. (12 inches/sec.
Chapter 1 — Introduction Safety Summary Intermec assumes no responsibility regarding the CE Directive if the printer is handled, modified, or installed in any way other than that described in Intermec’s manuals. • Read this manual carefully before connecting the printer. • Moving parts are exposed when the side doors are open, so ensure that the doors are closed before you operate the printer. • Do not remove the left-hand cover. Dangerous voltage! • Do not remove the bottom plate.
Chapter 1 — Introduction 4 EasyCoder PX4i User’s Guide (IPL version)
2 Installation This chapter explains how to unpack and install the EasyCoder PX4i and also describes the printer’s various parts in detail.
Chapter 2 — Installation Unpacking the Printer Before you install the printer, examine the package for possible damage or missing parts: • Open the box and lift the printer out. • Check that the printer has not been visibly damaged during transportation. Keep the packing materials in case you need to move or reship the printer. • Check the label on the printer’s rear plate, which gives the voltage, the part number, and the serial number. • Check that any options you ordered are included.
Chapter 2 — Installation Front View At the front of the printer are the display window, the indicator lamps, and the keyboard. These features allow the operator to control and set up the printer manually. The front door is held by a snap-lock. Open the front door to view the various parts on the printer’s front. Refer to Chapter 8 “Options” for information on possible optional devices fitted on the printer’s front.
Chapter 2 — Installation Rear View The rear plate contains the On/Off switch, the AC power cord socket, and various interface connectors and slots.
Chapter 2 — Installation Media Compartment The media compartment is covered by the side door which can be opened 180° downwards to provide full access for media and ribbon load. The door is held in closed position by a magnetic lock. It can be completely removed by pushing it rearwards. The media can be supplied from a rotating hub or from an external supply of fan folds behind the printer. Also see Chapter 8, “Options.
Chapter 2 — Installation Print Mechanism The print mechanism features a high-performance thermal printhead with quick-mount fittings to facilitate replacement.
Chapter 2 — Installation Connections Power 1 Place the printer on a level surface, near an AC outlet. You should be able to access the printer to load supplies and to remove the printout. 2 Check that the printer is switched off. 3 Connect the power cord from the socket on the rear plate to an electrical outlet (90 to 265 VAC).
Chapter 2 — Installation Controls and Indicators The EasyCoder PX4i has several ways of communicating directly with its operator: three colored indicator lamps, a display window, a membraneswitch keyboard with 8 keys and buttons on the printer’s front, and a beeper. Indicator Lamps The indicators are colored LEDs (Light Emitting Diodes) and are used for the following purposes: Power (solid green) indicates that the power is on. Status (solid green) indicates that the printer is ready for use.
Chapter 2 — Installation Display The display window contains an LCD (Liquid Crystal Display) with background illumination and two lines of text, each with 16 characters. It shows a message when certain errors occur and guides the operator through upgrading, startup, and setup.
Chapter 2 — Installation Beeper The beeper acknowledges that a key has been pressed. Optionally, an audible alarm can be enabled using an IPL command. It will start beeping at paper out and ribbon our and will continue beeping until the start of reload.
3 Starting Up This chapter explains how to start up the printer after installation or after having been switched off.
Chapter 3 — Starting Up Switching On the Printer Before switching on the printer, make the necessary connections, and check that the printhead is engaged. Switch on the power using the On/Off switch on the rear plate. The “Power” control lamp on the front panel lights up when the power is on. Wait for a few moments, while the printer loads the program and runs some self-diagnostic tests: Starting After a short time, the printer is initialized.
4 Media Load This chapter explains how to load the printer with media, that is labels, tickets, tags, or strips, for the following modes of operation: • Tear-Off (straight-through) • Cut-Off (requires optional cutter) • Peel-Off (self-strip), requires optional integral selfstrip unit with liner takeup • Internal Batch Takeup, requires optional integral self-strip unit with liner takeup and rewind guide • External Supply (fan-folds), fan-fold guide available as option EasyCoder PX4i User’s Guide (IPL vers
Chapter 4 — Media Load Tear-Off (Straight-through) The EasyCoder PX4i can print on labels, tickets, tags, and continuous stock in various forms. This section describes the case when the media is torn off manually against the printer’s tear bar. This method is also known as “straight-through printing.
Chapter 4 — Media Load Tear-Off, cont. 1 Open the front and side doors. 3 Remove any empty core from the media supply hub. EasyCoder PX4i User’s Guide (IPL version) 2 Turn the printhead lift lever counterclockwise to raise the printhead. 4a Fit a new roll of media on the media supply hub and push the roll inwards as far as it will go.
Chapter 4 — Media Load Tear-Off, cont. 4b In case of a media roll with a 76 mm (3-inch) core, first fit an adapter on the media supply hub. 6 Route the media through the print unit and push it inwards as far as it will go. 20 5 Route the media underneath the slack absorber and forward towards the print mechanism. The slack absorber can be rotated for better access and snaplocked in open positon. 7 This diagram shows the media path.
Chapter 4 — Media Load Tear-Off, cont. 8 9 Turn the printhead lift lever to ”Closed” position. Adjust the position of the green edge guides so the media is guided with a minimum of play. 10 11 &EED 0AUSE Close the front and side doors. EasyCoder PX4i User’s Guide (IPL version) Press the Feed/Pause key to advance the media and adjust the media feed. Tear off the media by grabbing the outer edge and pull downwards.
Chapter 4 — Media Load Cut-Off The EasyCoder PX4i can print on labels, tickets, tags, and continuous stock in various forms. This section describes the case when the media is to be cut off by an automatic paper cutter (option).
Chapter 4 — Media Load Cut-Off, cont. 1 2 &BTZ $PE FS 1 9 J Switch off the power. Open the cutter and the side door. 3 Remove any empty core from the media supply hub. EasyCoder PX4i User’s Guide (IPL version) Turn the printhead lift lever counterclockwise to raise the printhead. 4a Fit a new roll of media on the media supply hub and push the roll inwards as far as it will go.
Chapter 4 — Media Load Cut-Off, cont. 4b In case of a media roll with a 76 mm (3-inch) core, first fit an adapter on the media supply hub. 6 Route the media through the print unit and push it inwards as far as it will go. 24 5 Route the media underneath the slack absorber and forward towards the print mechanism. The slack absorber can be rotated for better access and snaplocked in open positon. 7 This diagram shows the media path.
Chapter 4 — Media Load Cut-Off, cont. 8 9 Turn the printhead lift lever to ”Closed” position. Adjust the position of the green edge guides so the media is guided with a minimum of play. 10 11 &BT &BT Z$P EFS 19 J Route the media through the cutter between the two guide plates. EasyCoder PX4i User’s Guide (IPL version) Z$P EFS 19 J Close the cutter unit while pulling at the end of the media. Close the side door and switch on the power.
Chapter 4 — Media Load Cut-Off, cont. 12 &EED 0AUSE Press the Feed/Pause key to advance the media and adjust the media feed.
Chapter 4 — Media Load Peel-Off (Self-strip) The EasyCoder PX4i can print on labels, tickets, tags, and continuous stock in various forms. This section describes the case when self-adhesive labels are separated from the liner immediately after printing, which requires an optional internal liner/batch takeup unit, see Chapter 8, “Options.” This is also known as “Self-strip” operation.
Chapter 4 — Media Load Peel-Off, cont. 1 2 Open the front and side doors. 3 Turn the printhead lift lever counterclockwise to raise the printhead. 4 Pull out the green clip (1) on the liner takeup hub and dispose of any woundup liner (2). 28 Remove any empty core from the media supply hub.
Chapter 4 — Media Load Peel-Off, cont. 5a 5b Fit a new roll of media on the media supply hub and push the roll inwards as far as it will go. In case of a media roll with a 76 mm (3-inch) core, first fit an adapter on the media supply hub. 6 Route the media underneath the slack absorber and forward towards the print mechanism. The slack absorber can be rotated for better access and snaplocked in open positon.
Chapter 4 — Media Load Peel-Off, cont. 8 9 &BTZ$ PE &BTZ$ PE FS 19 J M C FS 19 J IN Pull out approximately 40 cm (15 in) of labels and remove the labels from the liner. Route the liner around the tear bar and back under the print unit. 10 11 Secure the liner to the takeup hub with the clip (1) and rotate the hub (2) so the media becomes tight. 30 This diagram shows the media and liner paths.
Chapter 4 — Media Load Peel-Off, cont. 12 13 Turn the printhead lift lever to ”Closed” position. Adjust the position of the green edge guides so the media is guided with a minimum of play. 14 15 &EED 0AUSE Close the front and side doors. EasyCoder PX4i User’s Guide (IPL version) Press the Feed/Pause key to advance the media and adjust the media feed.
Chapter 4 — Media Load Internal Batch Takeup (Roll-to-roll) The EasyCoder PX4i can print on labels, tickets, tags, and continuous stock in various forms. This chapter describes the case when printed labels fitted on liner (backing paper) or pre-perforated tickets and tags are wound up inside the printer. The roll of printed labels, tickets, or tags can then be removed and be handled manually. This requires an optional internal liner/batch takeup unit.
Chapter 4 — Media Load Internal Batch Takeup, cont. 1 Open the front and side doors. 3 Remove any empty core from the media supply hub. EasyCoder PX4i User’s Guide (IPL version) 2 Turn the printhead lift lever counterclockwise to raise the printhead. 4 Loosen the single screw that holds the guide plate at the rear of the media compartment.
Chapter 4 — Media Load Internal Batch Takeup, cont. 5 Remove the tear bar from the print unit and replace it with the guide plate. 6b In case of a media roll with a 76 mm (3-inch) core, first fit an adapter on the media supply hub. 34 6a Fit a new roll of media on the media supply hub and push the roll inwards as far as it will go. 7 Route the media underneath the slack absorber and forward towards the print mechanism.
Chapter 4 — Media Load Internal Batch Takeup, cont. 8 9 &BTZ$ PE FS 19 J N I M C Route the media through the print unit and push it inwards as far as it will go. Pull out approximately 40 cm (15 in) of labels. 10 11 &BTZ$ PE FS 19 J Route the labels around the guide plate and back under the print unit to the takeup hub. EasyCoder PX4i User’s Guide (IPL version) Wind up some of the media on the takeup hub (1) and secure it with the clip (2).
Chapter 4 — Media Load Internal Batch Takeup, cont. 12 13 This diagram shows the media path. Turn the printhead lift lever to “Closed” position. 14 15 &BT Z$P EFS 1 9 J Adjust the position of the green edge guides so the media is guided with a minimum of play. 36 Close the side door but keep the front door open.
Chapter 4 — Media Load Internal Batch Takeup, cont. 16 &BTZ$ PE FS 19 J &EED 0AUSE Press the Feed/Pause key to advance the media and adjust the media feed.
Chapter 4 — Media Load External Supply (Fan-fold) This chapter describes the case when an external media supply is used, for example a stack of fan-fold tickets or an external media roll. It is possible to simply let the media enter the printer through either of the two slots in the rear plate. However, we recommend to fit the optional Intermec Fan-Fold Kit, which provides better guidance of the media using adjustable guides. The kit can be fitted to either the upper or the lower slot in the rear plate.
Chapter 4 — Media Load External Supply (Fan-fold), cont. 1 Use the upper slot in the rear plate when the supply is at the same level as the printer and when using peel-off operation. 3 As an option, the printer can be fitted with a set of fan-fold guides in either slot. EasyCoder PX4i User’s Guide (IPL version) 2 Use the lower slot in the rear plate when the supply is placed lower than the printer. 4 The outer guide is adjustable for various media widths ( min. 40 mm/1.58 in).
Chapter 4 — Media Load External Supply (Fan-fold), cont. 5 Fit the fan-fold guide in the upper slot when the supply is at the same level as the printer and when using peel-off operation. 40 6 Fit the fan-fold guide in the lower slot when the supply is placed lower than the printer.
5 Thermal Transfer Printing This chapter explains how to load the printer with ribbon for thermal transfer printing.
Chapter 5 — Thermal Transfer Printing Ribbon Load The EasyCoder PX4i can print on labels, tickets, tags, and continuous stock using either direct thermal printing on special heat-sensitive media or thermal transfer printing using a special ink-coated ribbon. Thermal transfer printing makes it possible to use a wide range of receiving face materials and gives a durable printout less vulnerable to fat, chemicals, heat, sunlight etc. than direct thermal printing.
Chapter 5 — Thermal Transfer Printing Ribbon Load, cont. 1 2 &BTZ$ PE FS 19 J Open the front and side doors. 3 Turn the printhead lift lever clockwise to raise the printhead. 4 &BTZ$ PE FS 19 J In case of ribbon reload, remove any used ribbon and empty ribbon core. EasyCoder PX4i User’s Guide (IPL version) Unpack a roll of original Intermec thermal transfer ribbon.
Chapter 5 — Thermal Transfer Printing Ribbon Load, cont. 5a In case of ribbon 55 to 60 mm (2.16 to 2.3 inches) wide, compress the ribbon supply bobbin and move it so it snaps into the first (innermost) groove. 5c 5b In case of 88 to 90 mm (3.5 inches) ribbon width, compress the ribbon supply bobbin and move it so it snaps into the second groove. 6 &BT Z$P EFS 19 J In case of 110 mm (4.3 inches) ribbon width, compress the ribbon supply bobbin and move it so it snaps into the third groove.
Chapter 5 — Thermal Transfer Printing Ribbon Load, cont. 7 Without releasing the ribbon, turn the printhead lift lever to “Closed” position to lock the ribbon. 9 Turn the printhead lift lever to ”Open” position. EasyCoder PX4i User’s Guide (IPL version) 8 Press the cardboard core at the front end of the ribbon onto the rewind hub. During printing, the rewind hub will rotate counterclockwise.
Chapter 5 — Thermal Transfer Printing Ribbon Load, cont. 11 12 Turn the printhead lift lever to “Closed” position. Close the front and side door.
6 Setting Up the Printer This chapter describes the various parameters that are used in the Setup Mode (see Chapter 7) or in the various application programs to configure the printer for the user’s specific requirements. It covers the following topics: • Description • Default setup • Setup Parameters in regard of communication, test/ service, media, and configuration. When measures are specified as “dots”, the actual length in millimeters or inches depends on the printhead density.
Chapter 6 — Setting Up the Printer Description The setup controls the printer in regard of serial communication, test and service operations, and specifies which types of media and ribbon are loaded in the printer. Check the list below to see if the printer’s default setup matches your requirements. If not, you will have to change the setup. To enter the Setup Mode, press the key on the printer’s built-in keyboard and follow the instructions in Chapter 7, “Setup Mode.
Chapter 6 — Setting Up the Printer Default Setup The printer’s default setup is listed below (no options included): Ser-Com Baud rate 9600 bps Data bits 8 bits Parity None Stop bits 1 bit Protocol XON/XOFF Test/Service Testprint not applicable Data dump No Memory reset not applicable LSS Test not applicable Media Media type Gap Paper type DT Label length dots 1200 dots Sensitivity 420 Darkness 0% Label rest point 0 dots Form adj dots X 0 dots Form adj dots Y 0 dots Ribbon
Chapter 6 — Setting Up the Printer Setup Parameters Serial Communication The serial communication parameters control the communication between the printer and the connected computer or other devices on the serial port. Note: The serial communication parameters have no effect on parallel or EasyLAN communications. Make sure the printer’s communication parameters match the setup of the connected device or vice versa.
Chapter 6 — Setting Up the Printer Stop Bits The number of stop bits specifies how many bits will define the end of a character. There are two options: • 1 • 2 (default) Protocol XON/XOFF (default) In the XON/XOFF protocol, data flow control is achieved by using XON (DC1) and XOFF (DC3) characters. Message blocks are not required to be bracketed by the Start of Text (STX) and End of Text (ETX) characters.
Chapter 6 — Setting Up the Printer Intermec Standard Protocol The Intermec Printer Standard Protocol is a half-duplex protocol. All data transmissions to the printer consist of status inquiry (ENQ), status dump (VT), or message blocks. Each message block starts with the Start of Text (STX) character and ends with the End of Text (ETX) character. Each message block must be 255 characters or less, including the STX and ETX characters.
Chapter 6 — Setting Up the Printer Test/Service Testprint This part of the Setup Mode allows you to print various types of test labels. Go to the desired option and press . The printer will start printing the test label or labels. Press the button to hold the printing temporarily. To resume printing, press the button again. The following options are available: Configuration Select between software (SW), hardware (HW), and network.
Chapter 6 — Setting Up the Printer Test Labels This option has two choices, Pitch and Print Quality. • The Pitch label contains an even pattern of small dots that reveals failing printhead dots and variations of printout darkness because of uneven printhead pressure or bad energy regulation to the printhead. • The Print Quality label contains number of bar codes with different characteristics and useful information on printer model, program version, print speed, and media sensitivity setup.
Chapter 6 — Setting Up the Printer Media The media parameters tell the firmware the characteristics of the media that will be used, so the printout will be positioned correctly and get the best quality possible. Media Type The Media Type parameters control how the label stop sensor (LSS) and the media feed work. There are three media type options: • Gap is used for adhesive labels mounted on liner (backing paper) or continuous paper stock with detection slots. Default.
Chapter 6 — Setting Up the Printer Darkness Use this parameter to make minor adjustments of the blackness in the printout, for example to adapt the printer to variations in quality between different batches of the same media quality. The value can be set within the range -10% to +10% where -10 is the lightest and 10 is the darkest. Default value is 0%. Label Rest Point Specifies where labels stop for removal. Use this for peel-off (self-strip) applications.
Chapter 6 — Setting Up the Printer Configuration Power Up Emulation The emulation mode lets you print bar code labels that were originally designed on an 86XX printer in multiples of 10 or 15 mil. When the printer is working in emulation mode, not all IPL commands are supported. For a complete list of commands available during emulation mode, see the latest version of the IPL Programming, Reference Manual (P/N 066396-XXX). To return from emulation mode, select emulation “none” (default).
Chapter 6 — Setting Up the Printer Returning to Factory Default Setup There are three ways to return to the factory default setup of the printer: A Insert a special CompactFlash memory card and restart the printer. B Use the Memory Reset option in the Test/Service part of the Setup Mode. C Use the printer’s built-in keyboard as described below: 1 Lift the printhead. 2 Switch on the power to the printer and press the key and wait until the printer beeps.
7 Setup Mode This chapter describes how to navigate in the setup mode, and provides overviews of the Setup Mode.
Chapter 7 — Setup Mode Navigating in Setup Mode Enter the Setup Mode by pressing the key on the printer’s front panel. While going through the setup procedure, you are guided by texts in the printer’s display. You can navigate between setup menus, acknowledge displayed values, select or enter new values, etc. by using the keys on the printer’s keyboard. Move one step back on the same level. Move up one level and escape without changing the setting. Move forward on the same level.
Chapter 7 — Setup Mode The Setup Mode is organized as an endless loop, from which you can select a number of sub-categories. At startup, the firmware determines if an EasyLAN interface board is installed in the printer. If so, the Network setup menus are shown in the Setup Mode. The diagram below shows the options in the main loop. Detailed overviews are shown on the pages that follow.
Chapter 7 — Setup Mode Setup Mode; Serial Communication (IPL v2.
Chapter 7 — Setup Mode Setup Mode; Network (option) (IPL v2.30) SETUP: NETWORK These menus will only be displayed when an optional EasyLAN interface board is installed. NETWORK: IP SELECTION NETWORK: IP ADDRESS NETWORK: NETMASK NETWORK: DEFAULT ROUTER NETWORK: NAMESERVER NETWORK: MAC ADDRESS IP SELECTION: DHCP+BOOTP PARITY: MANUAL PARITY: DHCP PARITY: BOOTP IP ADDRESS: 0.0.0.0 Read-only NETMASK: 0.0.0.0 Read-only DEFAULT ROUTER: 0.0.0.0 Read-only NAMESERVER: 0.0.0.
Chapter 7 — Setup Mode Setup Mode; Test/Service (IPL v2.
Chapter 7 — Setup Mode Setup Mode; Media (IPL v2.
Chapter 7 — Setup Mode Setup Mode; Configuration (IPL v2.
8 Options This chapter describes the options available for the EasyCoder PX4i printer. The options can be factory installed, field-installed by an authorized service technician, or in some cases installed by the operator.
Chapter 8 — Options Introduction The EasyCoder PX4i provides a high degree of flexibility because it has a modular design. By adding options to the basic printer, the EasyCoder PX4i can be adapted for a variety of applications. Some options should be installed by an authorized service technician or are only available as factory-installed options.
Chapter 8 — Options Liner/Batch Takeup Kit This is a factory-installed option only and is used to separate labels from the liner and wind up the spent liner inside the printer’s media compartment. Labels, tickets, tags, etc. can be wound up inside the media compartment after printing by fitting a special guide to the front of the print unit. The kit consists of a stepper motor that drives the liner drive roller in the print unit (fitted as standard) and a takeup hub in the media compartment.
Chapter 8 — Options The cutting edge will rotate when the power is switched on and when the printer is re-booted. Always keep the cutter in closed position during operation. Switch off the power or disconnect the cutter before cleaning. Keep your fingers away from cutting parts! Note: The cutter must be enabled in the Configuration part of the Setup Mode, see Chapters 6 and 7.
Chapter 8 — Options Label Taken Sensor The Label Taken Sensor (LTS) is a photoelectric sensor fitted to the center section inside the front door. It allows the printer’s firmware to detect if the latest printed label, ticket, tag etc. has been removed before printing another copy. The label taken sensor is usually factory-fitted, but is also available as a kit for installation by an authorized service technician. It cannot be fitted in combination with a paper cutter.
Chapter 8 — Options 72 EasyCoder PX4i User’s Guide (IPL version)
9 Troubleshooting This chapter describes how the Intermec Readiness Indicators work. It also lists various possible cases of inferior printout quality, describes possible causes, and suggests remedies.
Chapter 9 — Troubleshooting Intermec Readiness Indicator The readiness of the printer, individually or as a part of a solution, is indicated by the blue Intermec Readiness Indicator (IRI). If the IRI blinks or is switched off, the printer is not ready. Further information can be obtained in the display window by pressing the key. In case of several errors or similar conditions occurring simultaneously, only the most significant error is displayed.
Chapter 9 — Troubleshooting Display Messages and LED Indications Error/Event IRI Operational On Error Message No error Out of paper Blink PAPER OUT Out of transfer ribbon Blink RIBBON OUT Transfer ribbon is installed Blink Comment RIBBON FITTED Head lifted Blink PRINTHEAD UP Cutter error1 Blink OPEN&SHUT CUTTER Cutter error2 Blink OPEN&SHUT CUTTER Cutter error3 Blink OPEN&SHUT CUTTER Lss too high Blink PAPER FAULT Lss too low Blink PAPER FAULT Testfeed not done Blink PAPE
Chapter 9 — Troubleshooting Note 1: This is only applicable for printers equipped with an EasyLAN interface. Note 2: A printer that is equipped with an EasyLAN interface, but is not connected to a network, will have a blinking IRI. To avoid this, the user can set “IP SELECTION” to “MANUAL” and “IP ADDRESS” to “0.0.0.0”. This will indicate that the user does not regard the lack of network connection as an error. Note 3: No trap can be sent when this error/event occurs.
Chapter 9 — Troubleshooting Symptom Possible Cause Remedy Refer to Overall weak printout Wrong media grade Change parameter Chapter 6, Appendix D Contrast value too low Change parameter Chapter 6 Printhead pressure too low Adjust Chapter 11 Worn printhead Replace printhead Chapter 10 Wrong printhead voltage Replace CPU board Printout weaker on one side Uneven printhead pressure Adjust arm alignment Chapter 11 Weak spots Foreign particles on media Clean or replace Chapters 4 & 5 Me
Chapter 9 — Troubleshooting White vertical lines Printhead dirty Clean printhead Chapter 10 Missing printhead dots Replace printhead Chapter 10 Replace printhead Chapter 11 Large part of dot line Failing printhead missing Failing strobe signal Check CPU-board Bad media alignment Adjust Chapter 4 Small core & supply post in upper pos. Move post to lower pos.
10 Maintenance This chapter describes how the operator can maintain the printer. Regular maintenance is important for the printout quality and for the life of the printhead. The chapter covers the following topics: • Printhead cleaning • External cleaning • Cleaning the label stop sensor • Printhead replacement • Media jams When cleaning or replacing the printhead, take ample precautions to avoid electrostatic discharges.
Chapter 10 — Maintenance Printhead Cleaning Cleaning the printhead on a regular basis is important for the life of the printhead and for the printout quality. You should clean the printhead each time you replace the media. This section describes how to clean the printhead using cleaning cards. If additional cleaning is required, for example removing adhesive residue from the platen roller or tear bar, use a cotton swab moistened with isopropyl alcohol.
Chapter 10 — Maintenance Printhead Cleaning, cont. 3 4 &BT Z$P EFS 19 J Remove any media and transfer ribbon. Open the cleaning card envelope and pull out the cleaning card. Read the warning text. 6 5 &BTZ $P &BTZ $P EFS 19 J DN JO Insert most of the cleaning card under the printhead (1). Engage the printhead (2). EasyCoder PX4i User’s Guide (IPL version) EFS 19 J Pull out the cleaning card (1) and raise the printhead (2).
Chapter 10 — Maintenance Printhead Cleaning, cont. 7 8 &BTZ $P EFS 19 J DN JO Insert most of the cleaning card under the printhead again (1). Engage the printhead (2). Wait for approx. 30 seconds to allow the cleaning fluid to dissolve the residue. 10 9 $P &BTZ $P EFS 19 J EFS 1 9 J Pull out the cleaning card. If necessary, repeat the process with a fresh cleaning card. 82 Allow the cleaned parts to dry before loading any media and ribbon.
Chapter 10 — Maintenance External Cleaning 1 Always remove the power cord before cleaning! 3 2 Wipe external surfaces with a soft cloth slightly moistened with water or a mild detergent. 4 &BTZ $P Never spray the printer. Protect it from water when cleaning the premises. EasyCoder PX4i User’s Guide (IPL version) EFS 19 J Never use any sharp tools for removing stuck labels. The printhead and rollers are delicate.
Chapter 10 — Maintenance Cleaning the Label Stop Sensor The label stop sensor, which controls the media feed, is partially enclosed by two plastic guides. The guides have slots where the light between the upper and lower part of the label stop sensor can pass. The guides must be kept free from stuck labels and other objects that can block the light.
Chapter 10 — Maintenance Printhead Replacement The printhead is subject to wear both from the direct thermal media or transfer ribbon and from the rapid heating and cooling process during printing. Thus, the printhead will require periodic replacement. Time between printhead replacements depends on the print images, the type of direct thermal media or ribbon in use, the amount of energy to the printhead, the print speed, the ambient temperature, and several other factors.
Chapter 10 — Maintenance Printhead Replacement, cont. 4 3 &BT Z$P EFS 19 J Remove any media and transfer ribbon. 5 Disconnect the hooked printhead bracket fingers from the shaft and pull out the printhead as far as the cables allow. 86 Pull the printhead bracket away from the magnet in the pressure arm. 6 Disconnect the cables from the printhead. Note the snap-lock on the inner connector.
Chapter 10 — Maintenance Printhead Replacement, cont. 7 8 Fit the hooks of the printhead bracket fingers onto the headlift shaft. Make sure that the cables do not prevent the bracket fingers from being properly seated on the headlift shaft. Connect the two cables to the replacement printhead. 9 10 $P Close the printhead so the magnet engages the printhead bracket. EasyCoder PX4i User’s Guide (IPL version) EFS 1 9 J Load a new supply of media and ribbon, as described earlier in this manual.
Chapter 10 — Maintenance Media Jams Should a media jam occur in the print mechanism, proceed this way to clear it: • Always switch off the power before starting to clear the jammed media. • Raise the printhead and pull out the media. • If the media has been wound up or has stuck on the platen roller, carefully remove it by hand without using any sharp tools that can damage the delicate platen roller or printhead. Avoid rotating the platen roller.
11 Adjustments This chapter describes how the operator can adjust the printer.
Chapter 11 — Adjustments Narrow Media The printer is factory-adjusted for full size media width. When using media less than full width, it is recommended that you adjust the pressure arm so it becomes centered on the media. Thereby, an even pressure across the media is obtained. A poorly adjusted pressure arm may be detected by a weaker printout on either side of the media path. To adjust the pressure arm, proceed as follows: • Remove the ribbon, if any. • Loosen the knob that holds the pressure arm.
Chapter 11 — Adjustments Printhead Pressure The pressure of the thermal printhead against the ribbon or direct thermal media is factory adjusted. However, the use of thicker or thinner media than normal could require the printhead pressure to be readjusted. Turn the adjustment knob clockwise for increased pressure, or counterclockwise for less pressure. Print a few labels, preferably test labels (see Chapter 6, “Setting Up the Printer”), and check the printout.
Chapter 11 — Adjustments Label Stop Sensor The label stop sensor (LSS) is a photoelectric sensor that controls the printer’s media feed by detecting gaps between labels or slots or black marks in continuous stock, depending on the printer’s setup in regard of media type (see Chapter 6, “Setting Up the Printer”). The LSS should be aligned with the gaps, slots, or black marks. If using irregularly shaped labels, align the LSS with the front tips of the labels.
Chapter 11 — Adjustments In the Test/Service part of the Setup Mode, you can test the label stop sensor if you have a detection problem. The menu only provides indications from the label stop sensor unit. The testing menu can determine if the sensor unit is not physically in position, is blocked by dust or stuck labels, or is defective in some way. Furthermore, this is an aid if media has detection complications.
Chapter 11 — Adjustments • If the cursor behaves as described above, the LSS is working and is properly aligned with the gaps, slots, or black marks. • If the cursor does not react on a gap, slot, or black mark, check this: - Is the LSS laterally aligned with the slots or black marks? - Are both the upper and lower part of the LSS aligned with each other? - Is the transfer ribbon properly loaded so it does not interfere with the LSS? (See Chapter 5.
A Technical Data This appendix lists the technical data for the printer. Please note that Intermec reserves the right to change without prior notice and that this information does not represent a commitment on the part of Intermec.
Appendix A — Technical Data Printing Print Technique Direct Thermal and Thermal Transfer Printhead Resolution 8 dots/mm (203.2 dpi) Print Speed (variable) 100 to 300 mm/sec. (≈ 4 to 12 in./sec.) Print Width (max) 112 mm (4.41 in.) 110 mm (4.33 in.) Print Length (max) 32767 dots = 409.5 cm (161.25 in.)1 Media Width (min/max) 25 to 120 mm (1 to 4.72 in.) Media Roll Diameter (max) 213 mm (8.38 in.) 205 mm (8.07 in.) Media Roll Core Diameter 38 to 40 mm (1.5 in.) or 76 mm (3 in.
Appendix A — Technical Data Electronics Microprocessor 32 bit RISC On-board Flash SIMMs 2 sockets for 4MB or 8MB each Std. 1 × 4MB On-board SDRAM SIMM 1 socket for 16MB Std. 16MB Power Supply AC Voltage 90 to 265 VAC, 45 to 65 Hz PFC Regulation IEC 61000-3-2 Power Consumption Minimum 20W; Continuous printing, average 125W; Peak 400W.
Appendix A — Technical Data Accessories and Options Integral Self-strip Unit with Option2,3 Liner Takeup Media Roll Retainer Option4 Fan-fold Guide Option4 Cutter Option4 Label Taken Sensor Option2,3 Parallel Interface Board Option2,3 EasyLAN Ethernet Interface Option2,3 EasyLAN Wireless Interface Option2,3 CompactFlash Cards for various purposes Option4 For peel-off and batch takeup IEEE 1284 8MB-1GB 1 /. The max. print length is also restricted by the amount of free SDRAM memory. /.
B Media Specifications This appendix specifies the physical measures for various types of media.
Appendix B — Media Specifications Media Roll Size Core Diameter (A), standard: 38-40 mm Diameter (A), with adapter: 76.2 mm Width: Must not protrude outside the media. (1.5 inches) (3 inches) The media must be wound up on the core in such a way that the printer can pull the end free. Roll Max. diameter (B), tear-off and cut-off: 213 mm Max. diameter (B), peel-off and batch takeup: 205 mm Max. width (C): 120 mm Min. width (C): 25 mm (8.38 inches) (8.07 inches) (4.72 inches) (1.
Appendix B — Media Specifications Media Non-Adhesive Strip ⇐ a ⇒ Media Width Maximum: Minimum: 120 mm (4.72 inches) 25 mm (1.
Appendix B — Media Specifications Self-Adhesive Strip ⇐ a ⇒ Media Width (including liner) Maximum: Minimum: 120 mm (4.72 inches) 25 mm (1.00 inches) ⇐ b ⇒ Liner The liner must not extend more than a total of 1.6 mm (0.06 inches) outside the face material and should protrude equally on both sides. ⇐ c ⇒ Media Width (excluding liner) Maximum: Minimum: 118.4 mm (4.66 inches) 23.8 mm (0.
Appendix B — Media Specifications Self-Adhesive Labels ⇐ a ⇒ Media Width (including liner) Maximum: Minimum: 120 mm (4.72 inches) 25 mm (1.00 inches) ⇐ b ⇒ Liner The backing paper must not extend more than a total of 1.6 mm (0.06 inches) outside the labels and should protrude equally on both side. Recommended minimum transparency: 40% (DIN 53147). ⇐ c ⇒ Label Width (excluding liner) Maximum: Minimum: 118.4 mm (4.66 inches) 23.8 mm (0.
Appendix B — Media Specifications B D E F C C Feed direction 104 EasyCoder PX4i User’s Guide (IPL version)
Appendix B — Media Specifications Tickets with Gaps ⇐ a ⇒ Media Width Maximum: Minimum: 120 mm (4.72 inches) 25 mm (1.00 inches) ⇐ b ⇒ Copy Length Maximum: 6,143 mm (241 inches) provided there is a sufficient amount of free SDRAM memory Minimum (without LTS): Minimum (with LTS): 8.0 mm (0.32 inches) 12.0 mm (0.47 inches) ⇐ c ⇒ LSS Detection Position Variable, see Chapter 11. ⇐ d ⇒ Detection Slit Length The length of the detection slit (excluding corner radii) must be minimum 2.5 mm (0.
Appendix B — Media Specifications B D C F E Feed direction 106 EasyCoder PX4i User’s Guide (IPL version)
Appendix B — Media Specifications Tickets with Black Mark ⇐ a ⇒ Media Width Maximum: Minimum: 120 mm (4.72 inches) 25 mm (1.00 inches) ⇐ b ⇒ Copy Length Maximum: 6,143 mm (241 inches) provided there is a sufficient amount of free SDRAM memory Minimum: 20.0 mm (0.8 inches) ⇐ c ⇒ LSS Detection Position Variable, see Chapter 11. ⇐ d ⇒ Black Mark Width Maximum: Recommended: Minimum: ⇐ e ⇒ Black Mark Length Maximum: Recommended: Minimum: Full media width 10.0 mm (0.39 inches) 5.0 mm (0.20 inches) 25.
Appendix B — Media Specifications B C D F E G Feed direction 108 EasyCoder PX4i User’s Guide (IPL version)
C Interfaces This appendix describes the interface connectors found on the printer’s rear plate.
Appendix C — Interfaces RS-232 Interface Protocol Default setup: Baud rate: Char. length Parity: Stop bits: RTS/CTS ENQ/ACK: XON/XOFF: New Line: 9600 8 bits None 1 Disabled Disabled Disabled (both ways) CR/LF To change the RS-232 interface settings, see Chapter 6, “Setting Up the Printer.
Appendix C — Interfaces USB Interface This printer supports USB v1.1 (also called USB 2.0 full speed). To use the USB interface for printing from a PC, you need a special Intermec USB printer driver installed in your PC. The printer is a so called “self-powered device.” We recommend that you only connect one printer to each USB port on the host, either directly or via a hub. Other devices, like a keyboard and a mouse, can be connected to the same hub.
Appendix C — Interfaces Optional Interfaces The printer can optionally be fitted with an IEEE 1284 Parallel Interface Board at the right-hand side of the printer’s rear plate.
Appendix C — Interfaces EasyLAN Wireless Interface EasyLAN antenna For information on how to set up, operate, configure, and troubleshoot an EasyLAN interface, please refer to the following manuals that are included in .
Appendix C — Interfaces 114 EasyCoder PX4i User’s Guide (IPL version)
D Intermec Supplies This appendix describes how to set up the printer for various types of direct thermal media or combinations of thermal transfer ribbons and receiving face materials marketed by Intermec.
Appendix D — Intermec Supplies Setting the Media Sensitivity Number Media sensitivity is important because you use it to optimize print quality and print speed. The three-digit sensitivity specifies the amount of heat required by the printhead to image a label. The amount of heat that each roll of media or ribbon requires is unique due to different chemistries and manufacturing processes.
Appendix D — Intermec Supplies The sensitivity number on each roll of thermal transfer media or ribbon has an asterisk (*) in place of one of the digits. To optimize the sensitivity number for thermal transfer media, you combine the digits as in this example. Media or Ribbon Sensitivity Rating Description Thermal transfer media 56* The asterisk for the third digit is reserved to identify the ribbon’s sensitivity number.
Appendix D — Intermec Supplies Direct Thermal Media Sensitivity Settings Sensitivity Level Setting Direct Thermal Media 700 Series High Sensitivity 720 Duratherm Lightning Plus 400 Series Medium Sensitivity 480 Duratherm Lightning IR Tag 470 Duratherm Lightning 460 Thermal Top IR 450 Duratherm Lightning IR 440 Thermal Eco 420 Duratherm Lightning-2 180 Duratherm II 170 European Top Board 160 Duratherm II Tag 140 Thermal Top 130 Duratherm II-2 120 Thermal Eco Board 100 Series Lo
Appendix D — Intermec Supplies Thermal Transfer Media and Ribbon Sensitivity Settings Sensitivity Level Setting Media/Ribbon Stock 800 Series High Sensitivity (Paper) 864 TTR Uncoated/GP02 600 Series Medium Sensitivity (Plastic) 687 Duratran Valeron/TMX2200 677 Duratran II Syntran/TMX2200 673 Duratran II Syntran/TMX1500 633 Polyethylene/HP05 627 Duratran Kimdura/TMX2200 623 Duratran Kimdura/TMX1500 567 Duratran II Labels/TMX2200 565 TTR Premium Board/HP05 563 Duratran II Labels/TMX1
Appendix D — Intermec Supplies 120 EasyCoder PX4i User’s Guide (IPL version)
Intermec Technologies Corporation Corporate Headquarters 6001 36th Avenue West Everett, WA 98203 U.S.A. tel 425.348.2600 fax 425.355.9551 www.intermec.
