Troubleshooting Guide

2. Connect the external diskette drive.
3. Insert the bootable diskette into the diskette drive.
The Windows startup diskette can help diagnose the problem. If the problem
remains, have the computer serviced.
Password problems
Problem: I forgot my password.
Solution: If you forgot your power-on password, you have to take your
computer to an IBM reseller or marketing representative to have the password
canceled.
If you forgot your hard disk password, IBM will not reset your password or
recover data from the hard disk. You must take your computer to an IBM
reseller or an IBM marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and an additional charge might be
required for the service.
If you forgot your supervisor password, IBM will not reset your password.
You must take your computer to an IBM reseller or IBM marketing
representative to have the system board replaced. Proof of purchase is
required, and an additional charge might be required for the service.
A power switch problem
Problem: The system does not respond, and you cannot turn off the computer.
Solution: Turn off the computer by pressing and holding the power switch for
4 seconds or more. If the system is still not reset, remove the ac adapter and
the battery.
Keyboard problems
Problem: All or some keys on the keyboard do not work.
Solution: If the problem occurred immediately after the computer returned
from standby mode, enter the power-on password if one has been set.
If an external keyboard is connected, the numeric keypad on your computer
does not work. Use the numeric keypad on the external keyboard.
If an external numeric keypad or a mouse is connected:
1. Turn off the computer.
2. Remove the external numeric keypad or the mouse.
3. Turn on the computer and try using the keyboard again.
Solving computer problems
Chapter 2. Solving computer problems 17