Troubleshooting Guide
Table Of Contents
- Finding information with Access ThinkPad
- Contents
- Chapter 1. Overview of your new ThinkPad computer
- Chapter 2. Solving computer problems
- Diagnosing problems
- Troubleshooting
- Error codes or messages
- Errors without codes or messages
- Password problems
- A power switch problem
- Keyboard problems
- TrackPoint problems
- Infrared port problems
- Standby or hibernation problems
- Computer screen problems
- Battery problems
- Hard disk drive problems
- CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems
- Software problems
- Other problems
- Starting BIOS Setup Utility
- Recover pre-installed software
- Installing a new operating system and device drivers
- Backing up your system
- Replacing the hard disk drive
- Replacing the battery
- Chapter 3. Getting help and service from IBM
- Appendix A. Important safety instructions
- Appendix B. Warranty Statement
- Warranty Period
- IBM Statement of Limited Warranty
- Notices
- Processing date data
- References to the Web site addresses
- Electronic emission notices
- Telecommunication notices
- Industry Canada requirements
- Notice for Australia
- Regions where ThinkPad R30 has ThinkPad modem integrated
- Notice to New Zealand users
- Notice for European Union countries
- Wireless Interoperability
- Usage environment and your Health
- Wireless Regulatory information
- USA - Federal Communications Commission (FCC)
- Canada – Industry Canada (IC)
- Notice to EMEA users
- Trademarks
- Index
If possible, be near your computer when you make your call in case the
technical assistance representative needs to help you resolve a computer
problem. Please ensure that you have downloaded the most current drivers
and system updates, run diagnostics, and recorded information before you
call. When calling for technical assistance, please have the following
information available:
v Machine Type and Model
v Serial numbers of your computer, monitor, and other components, or your
proof of purchase
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
Telephone numbers
Note: Telephone numbers are subject to change without notice. For the latest
list of IBM HelpCenter telephone numbers and hours of operation, visit
the Support Web site at
www.ibm.com/pc/support.
Country or region Language Telephone Number
Argentina Spanish 11-4717-4357
Australia English 1300-130-426
Austria German 01-54658-5060
Belgium Dutch
French
02-714 35 70
02-714 35 15
Brazil Portuguese 55-0800 78 48 31
Canada English/ French 1-800-565-3344
416-383-3344
Chile Spanish 800-203300
China Mandarin 800-810-1818
Colombia Spanish 9-800-18811
623-2300
Denmark Danish 35 25 02 91
Ecuador Spanish 2-565-130
Finland Finnish 9-22 931 840
France French 01-69 32 40 40
Germany German 069-6654 9040
Getting help and service
42
ThinkPad
®
R30 Service and Troubleshooting Guide