Troubleshooting Guide

Contents
Finding information with Access ThinkPad iii
Chapter 1. Overview of your new ThinkPad
computer.............1
Your ThinkPad at a glance .......2
Features..............3
Specifications ............5
Caring for your ThinkPad computer ....7
Using your on-board help .......10
Chapter 2. Solving computer problems . . 11
Diagnosing problems .........12
Troubleshooting...........13
Errorcodesormessages.......13
Errors without codes or messages ....15
Passwordproblems ........17
A power switch problem .......17
Keyboard problems ........17
TrackPoint problems ........18
Infraredportproblems.......19
Standby or hibernation problems ....21
Computerscreenproblems......23
Batteryproblems.........24
Harddiskdriveproblems......25
CD-ROM, DVD-ROM, CD-RW,
DVD/CD-RW drive problems .....25
Softwareproblems.........27
Otherproblems..........28
Starting BIOS Setup Utility .......29
Recover pre-installed software ......30
Installing a new operating system and device
drivers..............32
Backing up your system ........33
Backing up your registry.......33
Backingupdata..........34
Replacingtheharddiskdrive......35
Replacing the battery .........37
Chapter 3. Getting help and service from
IBM...............39
Getting help and service ........40
Getting help on the Web ........40
Getting help by fax .........41
Calling IBM ............41
Appendix A. Important safety instructions 45
Modem safety information .......47
Lasercompliancestatement.......48
Appendix B. Warranty Statement ....51
Warranty Period ..........51
IBM Statement of Limited Warranty ....51
Part1-GeneralTerms.......51
Part 2 - Country-unique Terms .....55
Notices..............64
Processing date data ........64
References to the Web site addresses . . . 64
Electronic emission notices ......65
Telecommunication notices ......66
Industry Canada requirements .....68
Notice for Australia ........69
Regions where ThinkPad R30 has
ThinkPad modem integrated .....69
Notice to New Zealand users .....70
Notice for European Union countries. . . 71
Wireless Interoperability .......71
Usage environment and your Health . . . 72
Wireless Regulatory information ....72
USA - Federal Communications
Commission (FCC) .........72
Canada – Industry Canada (IC) ....73
Notice to EMEA users........74
Trademarks............75
Index ..............77
© Copyright IBM Corp. 2001 vii