User Manual
Table Of Contents
- Finding information with Access ThinkPad
- Contents
- Chapter 1. Overview of your new ThinkPad computer
- Chapter 2. Solving computer problems
- Diagnosing problems
- Troubleshooting
- Error codes or messages
- Errors without codes or messages
- Password problems
- A power switch problem
- Keyboard problems
- TrackPoint problems
- Infrared port problems
- Standby or hibernation problems
- Computer screen problems
- Battery problems
- Hard disk drive problems
- CD-ROM, DVD-ROM, CD-RW, DVD/CD-RW drive problems
- Software problems
- Other problems
- Starting BIOS Setup Utility
- Recover pre-installed software
- Installing a new operating system and device drivers
- Backing up your system
- Replacing the hard disk drive
- Replacing the battery
- Chapter 3. Getting help and service from IBM
- Appendix A. Important safety instructions
- Appendix B. Warranty Statement
- Warranty Period
- IBM Statement of Limited Warranty
- Notices
- Processing date data
- References to the Web site addresses
- Electronic emission notices
- Telecommunication notices
- Industry Canada requirements
- Notice for Australia
- Regions where ThinkPad R30 has ThinkPad modem integrated
- Notice to New Zealand users
- Notice for European Union countries
- Wireless Interoperability
- Usage environment and your Health
- Wireless Regulatory information
- USA - Federal Communications Commission (FCC)
- Notice to EMEA users
- Trademarks
- Index
Message:The power-on password or supervisor password prompt
Solution:If the power-on password prompt appears when you turn on your
computer, a power-on password is set. If the supervisor password prompt
appears when you press F1 to access the IBM BIOS Setup Utility, the
supervisor password is set. Type the correct password and press Enter to use
the computer (see the onboard help, Access ThinkPad).
Attention: If you still have a problem, have the computer serviced.If you
forget your supervisor password, IBM will not reset it. You must take the
computer to an IBM reseller or a marketing representative to replace the
system board. Proof of purchase is required, and a fee will be charged for
service.
Message:The hard disk password prompt
Solution:If the hard disk password prompt appears, a hard disk password is
set.
Type the correct password and press Enter to use the computer (see the
onboard help, Access ThinkPad).
Attention: If you forget your hard disk password, you can no longer access
the hard disk. The password cannot be reset and you will lose all data and
files on the hard disk. To use the computer, you will need to replace the hard
disk. This replacement will incur expenses for parts and labor.
If you still have a problem, have the computer serviced.
Message:The DOS full-screen looks smaller.
Solving computer problems
14
ThinkPad
®
R30 Service and Troubleshooting Guide