Warranty

WHITEWOOD INDUSTRIES DBA INTERNATIONAL CONCEPTS
February 10, 2020
SUBJECT: WARRANTY
Our products are warrantied to be free from defect at the time of delivery. Contact your
retailer for their return policy. Some retailers may offer an extended warranty that can
be purchased separately.
Consumers may email product / order questions to: [e-mail]
Consumers may call 888-944-8396 for parts or hardware replacement needs. Please provide your order
#, model # and part # as well as the shipping address.
1) PRODUCT DAMAGES: IF A PRODUCT IS RECEIVED DAMAGED BY THE CONSUMER (3
RD
PARTY) DUE TO POOR
WORKMANSHIP OR POOR PACKAGING, INTERNATIONAL CONCEPTS WILL REPLACE SAID ITEM AT NO COST TO OUR
CUSTOMER OR THE CONSUMER (3
RD
PARTY), INCLUSIVE OF FREIGHT, POSTAGE, AND HANDLING CHARGES. THE
CONSUMER SHOULD REPORT ANY DAMAGE TO THE RETAILER FROM WHICH THEY MADE THIS PURCHASE. IT IS THE
RESPONSIBILITY OF THIS RETAILER TO CONTACT INTERNATIONAL CONCEPTS REGARDING CORRECTIVE ACTION
2) RETURNS: FOR EXCHANGES OR RETURNS BY THE CONSUMER (3
RD
PARTY) FOR REASONS OTHER THAN DAMAGES,
REFER TO RETAILER POLICY.
3) ALL PRODUCTS RATED FOR RESIDENTIAL HOME USAGE. OUR PRODUCTS ARE NOT RATED FOR COMMERCIAL USE.